Ratings based on 577 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The pool and hot tub were out of order and it wasn't known to us prior to booking.
Comment from Hotel Management
25 Nov 2024 by Tony, Hotel Management
Dear Sarah,Thank you for sharing your feedback about your recent stay at Chase on the Lake. I sincerely apologize for the inconvenience caused by the pool and hot tub being out of order during your visit. I understand how disappointing it must have been, especially since this information was not communicated to you prior to booking.We strive to provide clear and timely updates about any facility closures, and I regret that this did not happen in your case. I will review our communication process to ensure that all guests are informed of such details in the future.We truly appreciate your understanding and hope you will give us another opportunity to provide you with a better experience. Please feel free to reach out directly if you would like to discuss your stay further or if there’s anything we can do to make things right.Warm regards,TonyChase on the Lake
by A verified traveler
Posted 4 Nov 2024
Very nice and friendly
Comment from Hotel Management
4 Nov 2024 by Patti, Hotel Management
Thank you for your kind review. We appreciate each and every guest and look forward to seeing you again!
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
25 Nov 2024 by Tony, Hotel Management
Dear Adam,Thank you for taking the time to complete our survey. We truly appreciate your time and value your input, even if no specific feedback was provided.If there’s anything we can do to make your next stay more enjoyable, please don’t hesitate to let us know. We look forward to welcoming you back to Chase on the Lake in the future!Best regards,TonyChase on the Lake
by A verified traveler
Posted 27 Oct 2024
Lovely resort with great amenities in a beautiful area. The room was quiet and comfortable.
Comment from Hotel Management
25 Nov 2024 by Tony, Hotel Management
Dear Andrea,Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay at Chase on the Lake and that you found our resort, amenities, and location to your liking.It’s especially gratifying to know that your room provided the comfort and tranquility you were looking for. Our team works hard to ensure every guest has a relaxing and memorable experience, and your kind words mean so much to us.We hope to have the pleasure of welcoming you back soon for another lovely stay!Warm regards,Tony BanksChase on the Lake
by A verified traveler
Posted 27 Oct 2024
The property is an older building, but very nice. Everything seemed very clean. Restaurant was not good.
Comment from Hotel Management
25 Nov 2024 by Tony, Hotel Management
Dear Linda,Thank you for taking the time to share your feedback about your recent stay at Chase on the Lake. Please accept our sincerest apologies for the delayed response; we truly value our guests' insights and appreciate your patience.We are pleased to hear that you found the property clean and enjoyed its charm as an older building. However, we are deeply sorry to learn that our restaurant did not meet your expectations. Providing exceptional dining experiences is important to us, and your comments have been shared with our culinary team to address any shortcomings and improve the quality of our offerings.Your feedback is invaluable in helping us enhance our services, and we hope you will give us another opportunity to provide a more enjoyable stay in the future. If you have any further comments or concerns, please don’t hesitate to reach out to us directly.Warm regards,Tony BanksChase on the Lake
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by fdm-a, Hotel Management
Thank you, for taking the time to rate your stay with us. We appreciate it.
by A verified traveler
Posted 2 Oct 2024
Staff were very courteous and responsive.
Comment from Hotel Management
6 Oct 2024 by fdm-a, Hotel Management
Thank you. We always appreciate hearing we are doing well and especially with regard to the staff. We hope you will stay with us, again.
by A verified traveler from Altona
Posted 30 Sep 2024
Comment from Hotel Management
6 Oct 2024 by fdm-a, Hotel Management
Thank you, for taking the time to rate your stay with us. We appreciate it.
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
6 Oct 2024 by fdm-a, Hotel Management
Thank you, for taking the time to rate your stay with us. We appreciate it.
by A verified traveler
Posted 8 Sep 2024
Beautiful area
Comment from Hotel Management
13 Sep 2024 by fdm-a, Hotel Management
Thank you, for taking the time to rate your stay with us. We appreciate it.
