Ratings based on 987 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Staff is friendly and helpful. Facility is easy to access from Boston and surrounding areas.
Comment from Hotel Management
22 Nov 2024 by Kyle S, Hotel Management
Wonderful to hear that you enjoyed your stay with us as well as our friendly hotel staff. Thank you for choosing Four Points Wakefield Boston Hotel & Conference Center for your resent travels. We hope you choose us again on your next trip!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Kyle S, Hotel Management
Hello, We appreciate you taking the time to share about your stay with us. Thank you for choosing the Four Points Wakefield Boston for your most recent stay! We're glad that you enjoyed your time with us, and we hope to be your first choice the next time your travels bring you our way!
by A verified traveler
Posted 14 Nov 2024
Its just ok. Bathroom needed painting. Ac/heat fair. Windows were dirty.
Comment from Hotel Management
22 Nov 2024 by Kyle S, Hotel Management
Hello, We appreciate you taking the time to share about your stay with us. Thank you for choosing the Four Points Wakefield Boston for your most recent stay! We're glad that you enjoyed your time with us, and we hope to be your first choice the next time your travels bring you our way!
by A verified traveler from New Bedford
Posted 9 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Kyle S, Hotel Management
Hello, We appreciate you taking the time to share about your stay with us. Thank you for choosing the Four Points Wakefield Boston for your most recent stay! We're glad that you enjoyed your time with us, and we hope to be your first choice the next time your travels bring you our way!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Kyle S, Hotel Management
Hello, We appreciate you taking the time to share about your stay with us. Thank you for choosing the Four Points Wakefield Boston for your most recent stay! We're glad that you enjoyed your time with us, and we hope to be your first choice the next time your travels bring you our way!
by A verified traveler
Posted 6 Nov 2024
Staff was super polite and helpful. Loved the complimentary coffee and water in the lobby. Room was clean and spacious. Comfortable beds
Comment from Hotel Management
13 Nov 2024 by Kyle S, Hotel Management
Wonderful to hear that you enjoyed your stay with us as well as our staff and coffee. Thank you for choosing Four Points Wakefield Boston Hotel & Conference Center for your resent travels. We hope you choose us again on your next trip!
by A verified traveler
Posted 6 Nov 2024
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Comment from Hotel Management
13 Nov 2024 by Kyle S, Hotel Management
Hello, We appreciate you taking the time to share about your stay with us. Thank you for choosing the Four Points Wakefield Boston for your most recent stay! We're glad that you enjoyed your time with us, and we hope to be your first choice the next time your travels bring you our way!
by A verified traveler
Posted 6 Nov 2024
Conveniently located
Comment from Hotel Management
13 Nov 2024 by Kyle S, Hotel Management
Hello, We appreciate you taking the time to share about your stay with us. Thank you for choosing the Four Points Wakefield Boston for your most recent stay! We're glad that you enjoyed your time with us, and we hope to be your first choice the next time your travels bring you our way!
by A verified traveler
Posted 1 Nov 2024
Good things:
1. Best breakfast buffet
2. Friendly staff
Bad things:
1. I booked a smoking room, yet there is no smoking at this hotel. That was the only reason I chose this hotel
2. My room looked nothing like the picture, it was absolutely horrible
3. My room was dirty, the bathroom floor and tub, the carpet had very noticeable dust bunnies around the edges where they apparently do not vacuum, there was a layer of dust on a lot of items, all the furniture including the bed was all scratched up and dingy.
4. My door would not close without force. Even the frame outside looked like it has been forced open.
5. None of the ice machines are labeled of where they’re located. Even the housekeepers couldn’t tell me where they were at once I finally found one, little black specks were in my ice.
6. The carpet throughout the hallways were bubbled and up from the scenes where they’ve been ripped and a trip hazard.
Comment from Hotel Management
13 Nov 2024 by Kyle S, Hotel Management
We're sorry you were unhappy with the room provided we'll work hard to fix the issue you experienced. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. Thank you for taking the time to let us know about your experience while staying with us. I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 1 Nov 2024
All good, except they dont have room service
Comment from Hotel Management
13 Nov 2024 by Kyle S, Hotel Management
Hello, We appreciate you taking the time to share about your stay with us. Thank you for choosing the Four Points Wakefield Boston for your most recent stay! We're glad that you enjoyed your time with us, and we hope to be your first choice the next time your travels bring you our way!
