Ratings based on 606 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Comfortable clean staff helpful and friendly
Posted 14 Mar 2020 on HotelsStayed for 1 night in the family suite with 2 young girls. Beds lovely and comfortable rooms clean and plenty of room
Staff friendly and helpful
by A verified traveler
Unhappy patron
Posted 10 Mar 2020 on HotelsOn my arrival the receptionist seemed disinterested in my check in basically going through the motions.
Having payed for my overnight stay in advanced, i decided to pay for my breakfast and parking at check in separately and i asked for a receipt, i was informed i would get it in the morning at check out.
At check out in the morning, i asked for a receipt for my breakfast and parking, which would allow me to process my expenses before i got home. The receptionist informed me they only do paperless billing and could only email me the invoice. This i agreed to however the she sent the invoice to the wrong email address, on the second attempt sent the wrong invoice to the correct address, on the third attempt she sent the full invoice which included my accommodation fee which i have already claimed. This creates an administration problem for me as i requested a separate bill for breakfast and parking parking , especially since i paid for this separately from my accommodation.
I am extremely disatisfied and would not recommend this establishment to anyone.
by A verified traveler
Posted 6 Mar 2020 on Hotels
by A verified traveler
Posted 26 Feb 2020 on Hotels
Comment from Hotel Management
29 Feb 2020 by Dom, Hotel Management
Thank you for the great rating, any feedback would be much appreciated.
by A verified traveler from London
Posted 17 Feb 2020
It was very clean and guests seem comfortable
Staff were friendly and helpful.
Comment from Hotel Management
19 Feb 2020 by Dom, Hotel Management
Thank you for the great review, I am glad you had an enjoyable visit.
Kind Regards,
by A verified traveler
Disgruntled Granny!
Posted 15 Feb 2020 on HotelsI have stayed in many Hotels, and this was the first time I felt compelled to complain to manager........ Lots of contacts to reception, by phone and in person, about 2 major faults......all met with a smile and a promise, but NO ACTION!!!!!! I am 71, am on crutches, and had 2 grandchildren with me, so expected to get what I had ordered room wise, and when forced to move, expected a warm room.......
Also expected some more reaction from my complaint.....reduction in payment for example???
Food disappointing, but it is a motorway Hotel, for meetings etc mainly, but I had expected a bit more.
Comment from Hotel Management
16 Feb 2020 by Dom, Hotel Management
Dear Roslyn,
Thank you for taking the time to leave a review.
I am very sorry we let ourselves down on this occasion, this is not the usual high standard we offer to our guests.
I hope we can welcome you back in the future and rectify this for you.
Kind Regards,
by A verified traveler
My stay
Posted 8 Feb 2020 on HotelsVery good
Comment from Hotel Management
12 Feb 2020 by Dom, Hotel Management
Dear Kevin,
Thank you for the excellent rating, we hope to see you again in the future.
Many Thanks,
by A verified traveler
Literally next to the M1 in Wakefield
Posted 8 Feb 2020 on HotelsAll was good, reasonable parking too. Evening meal we ate took 45 mins to arrive and wasn’t as nice as we expected. Breakfast was excellent.
Comment from Hotel Management
12 Feb 2020 by Dom, Hotel Management
Dear Marion,
Thank you for your kind comments, we appreciate it.
Kind Regards,
by A verified traveler
Posted 5 Feb 2020 on Ebookers
Hotel and rooms ok. Didn't particularly like the self check in process. On second day u found cleaning staff had removed one of our 2 large bath towels and not replaced it. Had to ask someone at front area for one to be put in room We also found that the TV remote batteries needed replacing. Asked for new batteries at same time as the towel (first thing in the morning). Returned to hotla late afternoon to find batteries not replaced. Had to ask again for them. Subsequently did.
While having breakfast one day, found a chop on the floor beneath the table. If I could see it, then cleaning staff should have seen it.
Apart from these minor niggles, we were happy with the hotel, which was also well located for our needs.
Comment from Hotel Management
12 Feb 2020 by Dom, Hotel Management
Dear Guest,
Thank you for taking the time to leave a review, I am sorry you encountered a few issues during your stay. I am however, you had a stay.
Kind Regards,
by A verified traveler
Posted 26 Jan 2020 on Hotels
Comment from Hotel Management
12 Feb 2020 by Dom, Hotel Management
Dear Lee,
Thank you for the excellent rating, we appreciate it.
Kind Regards,
