Ratings based on 710 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
The property is neat and clean and the staff very friendly. 24 hour coffee and tea and cookies!
Comment from Hotel Management
12 Nov 2024 by Management Staff, Hotel Management
Dear Elizabeth,Thank you for taking the time to leave us a review. We're pleased to hear that you found our property neat and clean, and that our staff's friendliness stood out during your visit. It sounds like you also enjoyed the 24-hour availability of coffee, tea, and cookies! We strive to make every aspect of our guests' stays delightful and appreciate your feedback. We hope to welcome you back soon, aiming for that perfect 5-star experience next time!
by A verified traveler
Posted 4 Nov 2024
Good
Comment from Hotel Management
5 Nov 2024 by Management Staff, Hotel Management
Dear Gavin,Thank you for your 5-star review! We're glad you had a good stay at White Horse Lodge. We aim to provide a great experience for all our guests, and it’s wonderful to know we met your expectations. We hope to welcome you back soon for another enjoyable visit!
by A verified traveler
Posted 24 Oct 2024
Nice property but overpriced for what it offered, which was basically a very small room and bathroom, with no breakfast service
Comment from Hotel Management
5 Nov 2024 by Zan, Hotel Management
Hi Donatella,Thank you for sharing your feedback. We're glad you enjoyed the property, though we’re sorry to hear that the room size and amenities didn’t fully meet your expectations. White Horse Lodge offers a range of room types, each with varying sizes and layouts to accommodate different guest preferences. If you decide to stay with us again, we’d be happy to help you select a room that better suits your needs. We appreciate your comments and will take them into consideration as we continue to improve our guest experience. Thank you, and we hope to welcome you back!Thank you,ZanMad River Lodges
by A verified traveler
Posted 23 Oct 2024
The White Horse Lodge was very convenient in our few days trip around Vermont. Staff were friendly and helpful. Our room, though small, was clean and comfortable. This would be an excellent choice for skiers- close to Sugarbush and Mad River Glen. Nice facilities include a living room and game room.
Comment from Hotel Management
24 Oct 2024 by Management Staff, Hotel Management
Dear Michael,Thank you so much for your fantastic review! We are thrilled to hear that you found White Horse Lodge to be a convenient base during your travels around Vermont. It's wonderful to know that our staff made a positive impact on your stay and that you were comfortable in your room despite its size. We're also glad you enjoyed our facilities, including the living room and game room, and found our location ideal for skiing adventures at Sugarbush and Mad River Glen. We appreciate your recommendation and look forward to welcoming you back for another great visit!
by A verified traveler
Posted 23 Oct 2024
They said they upgraded you but the room they put you in had no window. They don’t have any pictures in their advertising of this room. All rooms advertised show sunny window rooms. Beware! It is also located up a flight of stairs. Beware, they are not doing you any favors. Also, no staff to greet you on arrival as advertised.
Comment from Hotel Management
5 Nov 2024 by Zan, Hotel Management
Hi William,Thank you for sharing your experience. We’re sorry to hear that your stay didn’t fully meet your expectations. To clarify, each of our rooms does have a window, but the amount of sunlight can vary depending on the time of day and the room's location. We upgraded you complimentary to a room with additional amenities, though we understand it may not have met your preferences for natural light at the time of day you checked in. Regarding arrival, we offer contactless check-in to prioritize convenience and safety, but our team is always available by phone if any assistance is needed. We appreciate your feedback and will work to improve in these areas. Thank you for staying with us.Thank you,Zan Mad River Lodges
by A verified traveler from Stuart
Posted 23 Oct 2024
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Comment from Hotel Management
24 Oct 2024 by Management Staff, Hotel Management
Dear Maria,Thank you for the excellent rating! We're delighted to see you had a wonderful stay at White Horse Lodge. Our team is committed to providing an exceptional experience, and your 5-star rating is a great affirmation of our efforts. We look forward to welcoming you back for another enjoyable visit to Waitsfield soon!
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Management Staff, Hotel Management
Dear Daniel,Thank you for the 5-star rating! We're delighted to know that you enjoyed your stay at White Horse Lodge. We strive to provide a great experience for all our guests and your high rating is a wonderful affirmation of our efforts. We hope to welcome you back soon and hear more about what you enjoyed during your visit!
by A verified traveler
Posted 20 Oct 2024
The room is small but pretty; it is a pity that there isn’t a table or desk in the room.
Comment from Hotel Management
21 Oct 2024 by Management Staff, Hotel Management
Dear Wen,Thank you for taking the time to leave us a 5-star review! We’re delighted to hear that you found the room at White Horse Lodge to be pretty and that you enjoyed your stay. We appreciate your suggestion about adding a table or desk to the rooms—it’s feedback like yours that helps us improve. We’ll certainly consider how we can enhance our accommodations moving forward. Looking forward to welcoming you back soon, hopefully to an even more comfortable setup!
by A verified traveler
Posted 20 Oct 2024
Nice
Comment from Hotel Management
21 Oct 2024 by Management Staff, Hotel Management
Dear Lie Xiong, Thank you for the 5-star review and for choosing White Horse Lodge! We're thrilled to hear you had a nice stay with us. We hope to see you again soon in Waitsfield for another enjoyable experience!
by A verified traveler
Posted 18 Oct 2024
I loved the fireplace. I was cold when we came in for the evening so I sat and read by the fireplace. Very friendly.
Comment from Hotel Management
18 Oct 2024 by Management Staff, Hotel Management
Dear Debbie, Thank you for your great review! We're glad to hear you enjoyed the cozy ambiance by the fireplace while reading. It’s wonderful that our friendly staff made your stay even more enjoyable. We hope you’ll visit us again for more relaxing evenings! (Warren Lodge/Mad River Lodge/White Horse Lodge) Mike
