Ratings based on 888 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Nashville
Posted 26 Sep 2024
A very manageable property. We also had lovely ocean views!
Comment from Hotel Management
27 Sep 2024 by Director of Front Office, Hotel Management
Aloha Melissa A, We are so pleased to know you enjoyed your time with us. Mahalo for the kind remarks regarding our intuitively designed accommodations. We are delighted our ocean-inspired decor, premium amenities, and balconies boasting stunning views were part of making your stay memorable. We very much look forward to welcoming you back to Wailea Beach Resort.In the Spirit of Service,Myriam Tehina,Director of Front Office
by A verified traveler
Posted 20 Sep 2024
We did have little ant looking bugs the nightstand next to the bed. That was very disappointing
Comment from Hotel Management
21 Sep 2024 by Director of Front Office, Hotel Management
Aloha Peter, We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. This will be addressed appropriately. Mahalo for taking the time to share feedback about your recent stay, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.In the Spirit of Service,Myriam Tehina,Director of Front Office
by A verified traveler
Posted 15 Sep 2024
Wonderful!
Comment from Hotel Management
15 Sep 2024 by Director of Front Office, Hotel Management
Aloha Haini, It is wonderful to know that our efforts to create a home away from home haven't gone unnoticed. We are dedicated to ensuring every guest has a fun, comfortable experience at Wailea Beach Resort. We can't wait to have you return for more memorable moments.In the Spirit of Service,Myriam Tehina,Director of Front Office
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Director of Front Office, Hotel Management
Aloha John, Mahalo for rating your stay at Wailea Beach Resort. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.In the Spirit of Service,Myriam Tehina,Director of Front Office
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Director of Front Office, Hotel Management
Aloha Vanessa, Mahalo for choosing Wailea Beach Resort and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.In the Spirit of Service,Myriam Tehina,Director of Front Office
by A verified traveler
Posted 12 Sep 2024
Everything was exceptional except there were bugs in our room. They actually resemble roaches.
Comment from Hotel Management
13 Sep 2024 by Director of Front Office, Hotel Management
Aloha Kendall, Thank you for the feedback regarding your visit to the Wailea Beach Resort. Thank you for the nice rating. While we are glad that most of your stay was pleasant, we apologize for the disturbances you reported and assure you that we do everything possible to discourage their entrance to our hotel. We will share this with the appropriate individuals. We regret the frustration you experienced and are grateful for your patience. We hope you will accept our apologies and consider staying with us again.In the Spirit of Service,Myriam Tehina,Director of Front Office
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
7 Sep 2024 by Director of Front Office, Hotel Management
Aloha Dan, On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Mahalo for choosing us and for your candid rating. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.In the Spirit of Service,Myriam Tehina,Director of Front Office
by A verified traveler
Posted 1 Sep 2024
We enjoyed the resort facilities. However, our experience with the kitchen restaurant by Roy Yamahachi was not very good!!
Comment from Hotel Management
2 Sep 2024 by Director of Front Office, Hotel Management
Aloha Emilia, It is always exciting to know you enjoyed your time with us and that our intuitively designed property enhanced your stay. We hope you were able to take advantage of our modern fitness center, championship-level golf courses, tranquil spa, and five sparkling pools. That said, we regret any disappointment you had while dining with us; we appreciate your feedback and will share it appropriately to ensure a better guest experience going forward. Mahalo for choosing Wailea Beach Resort, and we look forward to seeing you again soon.In the Spirit of Service,Myriam Tehina,Director of Front Office
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Director of Front Office, Hotel Management
Aloha Susan, It is always exciting to know you enjoyed your time with us. We hope you were able to take advantage of our modern fitness center, championship-level golf courses, tranquil spa, and five sparkling pools. Mahalo for being our guest at Wailea Beach Resort, and we look forward to seeing you again.In the Spirit of Service,Myriam Tehina,Director of Front Office
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Director of Front Office, Hotel Management
Aloha Tilly, We are thrilled you had an excellent experience at Wailea Beach Resort, and we appreciate the fantastic rating. It was our pleasure having you, and we look forward to your next visit with us.In the Spirit of Service,Myriam Tehina,Director of Front Office
