Ratings based on 59 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Seattle
Posted 5 Jul 2024
True oceanfront with lanai. Wonderful pool / hot tub area and private entrance to beach. Room was clean and had everything we needed, plenty of dishes, utensils, cooking tools. Hope to come back!
Comment from Hotel Management
8 Jul 2024 by Coral Tree Residence Collection, Hotel Management
Aloha,We appreciate your feedback and are looking forward to seeing you again.Mahalo
by A verified traveler
Perfect vacation
Posted 28 Sep 2023 on HotelsIt was a perfect place and clean and comfortable. They only thing is that hotels.com advertised a room with two queen beds and they were only two twin beds. Big difference…
Comment from Hotel Management
17 Nov 2023 by Destination Residences Hawaii, Hotel Management
Thank you so much for sharing your experience with us.We will take note to make the next guests experience a more transparent one. Looking forward to being able to host you and your family again.
by A verified traveler
Posted 24 Nov 2022
Polo Beach is known for being an upscale property. Our unit was worse than any hotel/motel I’ve ever stayed at.
We had the following problems: bug- infested sofa leaving us nowhere to sit as a family, no Wi-Fi, air conditioning never worked, the toilet was always running, old, stained dirty carpet with a mildew smell, stained and tattered blinds, and the screen was falling off and hard to use. The smell from the time we arrived was nauseating. I’m not sure if someone urinated on the carpet at some point and it just never came clean, or if it was just mildew, but it was awful. We were without a couch for five days, with nowhere to sit together as a family and had to use a blow up mattress in the middle of the living room.
I found Destination Residence to be very attentive and helpful and appreciate the lengths they went to to try to make us comfortable. However, our unit was for the most part uninhabitable. We had workers in our unit more than half the days of our stay. Sometimes they were there for hours. When we got the new couch, my daughter was stuck in the kitchen while it was installed as there was no way out. We had multiple men in our living room at one time, we had to change our plans to accommodate the repairs. It was a mess.
I spent a lot of money to take my family on vacation to Maui, and chose a nice, upscale location and this was terrible.
Comment from Hotel Management
20 Apr 2023 by Destination Residences Wailea Guest Services Team, Hotel Management
Mahalo for your review of the Polo Beach Club. I am sorry to hear that the condo did not meet your expectations. Thank you for the kind words regarding our attentive and helpful service to try and make things as comfortable as possible for you during your family vacation. If you book a return trip to Maui at our property, please be sure to reach out to us before you arrive so we can be sure all your expectations are met upon checking in. We want to make sure your family has a dream stay!
by A verified traveler from Ankeny
Posted 11 Jul 2022
Property is beautiful. Condo was very clean and had an amazing view!
Comment from Hotel Management
20 Apr 2023 by Destination Residences Wailea Guest Services Team, Hotel Management
Mahalo for your review. Glad to hear you had a great vacation!
by A verified traveler
Posted 7 Jul 2022
We loved the location which is on a beautiful beach when they say everything is ocean front I want to know my unit ahead of time and as I called expedia and the management company they assured that it would accomodate our family. I told them upon check in that carpets were dirty they offered to clean them but that was already too late. Unit was dated but location excellent. I think expedia should let their clients know ahead of time what unit they are getting because I could have gotten vrbo property with better accomodations. Nice option is having the 2 seperate bedrooms for us. Also when arriving they said you may let us know if you don't like but they had zero interest in switching to the appropriate room.
Comment from Hotel Management
20 Apr 2023 by Destination Residences Wailea Guest Services Team, Hotel Management
Mahalo for your stay and review. Sorry to hear that you found the carpets dirty upon arrival. We do encourage guests to alert us of any issues during the stay so we can have the opportunity to address them and make them right. We can schedule carpet cleanings or other maintenance issues at a convenient time where you will be out of the condo. We are glad to hear you enjoyed the location and beautiful beach out front. We hope to see you back again soon!
by A verified traveler
Posted 14 Dec 2021
by A verified traveler
Posted 29 Nov 2021
by A verified traveler from Hemet
Posted 11 Sep 2021
Beautiful place to stay, sunsets are beautiful from this ocean view condo, it was enough room for my whole family the condo consist of one king bead in one room and two twin beds that can be pushed together to make a queen bed and it has a sofa bed. Parking is under garage. You have beach access right from the condo. Our toilet got clogged on the first night being there, but they came and fixed it promptly, so the communication is excellent. I would stay here again!
by A verified traveler
Polo beach club
Posted 25 Jan 2020 on HotelsSurprised checking was off site. TVs not operating properly because they are controlled by the homeowner. Minimal quest services upon arrival.
Comment from Hotel Management
20 Apr 2023 by Destination Residences Wailea Guest Services Team, Hotel Management
Mahalo for your stay. Because the Polo Beach Club is a collection of privately owned oceanfront condos, there is no real central lobby/check-in office on property. For this reason, our management company has created a stand-alone guest services/check-in office in a convenient location on the way to the property where guests can be assured a smooth check-in and be greeted by our hospitality staff. Our Guest Services office is open seven days a week and available to assist with any guest needs and recommend on-island activities.
by A verified traveler
Great Beach and Location, but Confirm Your Unit
Posted 9 Oct 2019 on HotelsI believe these are individually owned condos, and some are in much better shape then others. First unit (206) we had was old and smelled really bad. The staff and Destination Residence moved us next door (unit 205) and it really saved our trip. While not new, unit 205 was updated and comfortable.
The sandy beach is fantastic without lots of rocks or coral. The waves in October were nice even slow rollers that were perfect for boogie boarding.
There are no services onsite, even the property managers are offsite. Beach is the main feature, but the pool was clean and mostly empty when we were there. There are gas grills available and worked well. Loved being oceanfront seeing those amazing Maui sunsets every evening.
Comment from Hotel Management
9 Oct 2019 by Destination Residences, Hotel Management
Thank you for taking the time to review your stay, we are glad you enjoyed your trip!
