Ratings based on 986 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
From start to finish, everything about our stay at Grand Wailea was incredible! The property, amenities and ambiance exceeded our expectations. But what really set the Grand Wailea out were the staff. By day 3 they knew not only my and my husband's names, but also our two young children. They were welcoming, gracious, fun, and truly made us feel like family. The pool and waterslides were a dream for the kid's, and pretty fun for adults, too! The beds in the room were very comfortable, as was the huge bathtub. We can't wait to stay at the Grand Wailea again!
Comment from Hotel Management
27 Sep 2024 by General Manager, Hotel Management
Aloha Cindy,Thank you so much for sharing your amazing experience at Grand Wailea, A Waldorf Astoria Resort. We are thrilled that our property, amenities, and ambiance exceeded your expectations. It is wonderful to know that our staff made such a memorable impact by making your family feel so welcomed and special. Your input is vital, and we look forward to welcoming you back for another incredible stay.Mahalo,Wendle Lesher,General Manager
by A verified traveler
Posted 25 Sep 2024
by A verified traveler
Posted 25 Sep 2024
by A verified traveler from Boise
Posted 23 Sep 2024
by A verified traveler from Dickinson
Posted 23 Sep 2024
The price is high because very few properties can have such luxury. There are many great properties nearby but this is the penultimate with a tiki meets art deco neo classical architecture/styling. My only disappointment is that they no longer have a (walnut) lei upon arrival. I’d assume after the recent Hilton strikes, increased pay for workers is taken from guest experience rather than operating profit. Also, in room soaps are no longer travel size to take.
Comment from Hotel Management
25 Sep 2024 by General Manager, Hotel Management
Aloha Luke,Thank you for your wonderful review. We're delighted to hear that you enjoyed your stay with us, with our atmosphere being the highlight. We will consider your comment about the walnut lei as we continue to enhance guest experiences. We look forward to welcoming you back for another exceptional stay.Mahalo,Wendle Lesher,General Manager
by A verified traveler
Posted 21 Sep 2024
Beautiful resort! Great service, clean. Close to stores.
Comment from Hotel Management
23 Sep 2024 by General Manager, Hotel Management
Dear Silvia, Thank you for your review. We're thrilled to hear you enjoyed our beautiful resort, friendly service, and the cleanliness of our property. It's also great to know our convenient location near stores added to your experience. We appreciate your positive feedback and we look forward to welcoming you back to Grand Wailea, A Waldorf Astoria Resort soon for another wonderful stay.
by A verified traveler
Posted 21 Sep 2024
Amazing views
Comment from Hotel Management
23 Sep 2024 by General Manager, Hotel Management
Aloha Mariam,Thank you for your review and for giving us a perfect rating. It was such a pleasure having you as our guest, and we're thrilled you enjoyed your stay. We hope to welcome you back to Grand Wailea, A Waldorf Astoria Resort soon!Mahalo,Wendle Lesher,General Manager
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 20 Sep 2024
Absolutely amazing!! Came on our honeymoon and will definitely be returning!
Comment from Hotel Management
23 Sep 2024 by General Manager, Hotel Management
Aloha Alexa,Thank you for your review and for allowing us here at Grand Wailea, A Waldorf Astoria Resort to host you during your special celebration. We're delighted you enjoyed such an incredible stay, and we look forward to welcoming you back soon.Mahalo,Wendle Lesher,General Manager
by A verified traveler from Bothell
Posted 20 Sep 2024
Staff is very friendly and really tries to make your stay very enjoyable. Beautiful property.
Comment from Hotel Management
23 Sep 2024 by General Manager, Hotel Management
Aloha Shelley,Thank you for your fantastic review. Our team will be thrilled to hear they were able to make your stay with us that much more enjoyable, and we're pleased you loved our charming property. We hope to welcome you back soon to Grand Wailea, A Waldorf Astoria Resort for another incredible retreat.Mahalo,Wendle Lesher,General Manager
