Ratings based on 995 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
We had an amazing time over there. Great structure and staff
by A verified traveler
Posted 8 Nov 2024
Best ever
Comment from Hotel Management
12 Nov 2024 by Andaz Maui Management, Hotel Management
Aloha Radoslaw,Thank you for taking the time to share about your recent stay with us. We are so glad to hear that you had the best time and look forward to welcoming you back in the future. MahalO!
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Andaz Maui Management, Hotel Management
Aloha Roee,Mahalo for sharing your rating of your recent stay with us at the Andaz Maui. We're so glad to see that you had a wonderful stay and look forward to welcoming you back in the future. Mahalo!
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Andaz Maui Management, Hotel Management
Aloha Ryan,Thank you for taking the time to rate your recent stay with us. We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future for a 5 star experience. Mahalo!
by A verified traveler
Posted 5 Oct 2024
Gorgeous property and best staff. Pool staff is second to none. Sparkles and Darious were amazing.
Comment from Hotel Management
7 Oct 2024 by Andaz Maui Management, Hotel Management
Aloha Stacy, Thank you for taking the time to share your feedback of your recent stay with us. We're so glad to hear you had a wonderful time. Our Andaz 'ohana truly strives to provide a level of service that exceeds guest expectations and we're so glad that you had great connections with Sparkles and Darius. We look forward to welcoming you back in the future. Mahalo!
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Andaz Maui Management, Hotel Management
Aloha Justin,Thank you for taking the time to rate your recent stay with us. We are so glad to see you had a wonderful time and look forward to seeing you again in the future. Mahalo!
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Andaz guest services., Hotel Management
Mahalo for having stayed at the Andaz Maui! Looking forward to your coming again!
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Andaz Maui Management, Hotel Management
Aloha Victoria,Thank you for taking the time to rate your recent stay with us at the Andaz Maui. We're thrilled to see you had a wonderful stay and hope to welcome you back in the future. Mahalo!
by A verified traveler
Posted 24 Sep 2024
Beautiful property with a great view of the ocean and great restaurants on site. Highly recommend!
Comment from Hotel Management
24 Sep 2024 by Andaz Maui Management, Hotel Management
Aloha HollyAnn,Thank you for your recommendation and review of the Andaz Maui! We are so thrilled to hear that you had a wonderful stay and enjoyed the ocean views and restaurants. We look forward to welcoming you back in the future. Mahalo!
by A verified traveler from GILBERT
Posted 17 Sep 2024
NOISY!!!! The hot tub is open 24 hrs, allowing for rowdy and obnoxious behavior in the middle of the night! I complained to staff but they didn't do anything. Our room was directly across from it. Also, a guy above us decides to start cursing and yell at his partner throughout the night!! Domestic abuse? Also complained but they did nothing. The clerk said he will notify security and when I brought it up again the next day and talked to manager, nothing was mentioned to security! A little disappointed in this. Tried to change rooms but we were on our last day.
The facility and rooms were great, bathrooms are small. It's nicely equipped with a Nespresso machine and pods and everything you need for morning joe. The lavender lemonade, luaus and bottled water were a nice touch upon arrival. The mandatory valet parking was pretty steep at $50/day. The pools were really nice. Fresh infused water and free sunscreen readily available.
We would stay again but we'd make sure we are not across from the pool!
Comment from Hotel Management
24 Sep 2024 by Andaz Maui Management, Hotel Management
Aloha BrentThank you for sharing your feedback of your recent stay with us. We're sorry to hear about the noise disturbances during your stay. We truly take these issues seriously and apologize that you felt there was a lack of action from our staff. However, we're glad to hear that you enjoyed the facilities and little touches in the rooms like the Nespresso machine. We look forward to welcoming you back in the future and will definitely do our best to accommodate your preferences and place your room in a different tower. Mahalo!
