Ratings based on 992 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Scotch Plains
Posted 24 Nov 2024
Amazing property with great views and pool area. Staff is friendly and courteous. The beach is also right in front as well. They have enterprise on the property so you're able to rent a car. Amazing shops and food spots nearby as well. I will definitely be back!
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Aloha Chukwudi, It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed the amazing views and our convenient location. We are also glad that you loved our amenities. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again at Waikoloa Beach Marriott Resort & Spa.Mahalo,Mark GoldrupGeneral Manager
by A verified traveler
Posted 22 Nov 2024
Beautiful, clean, and safe
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Aloha Patricia, We want to thank you for choosing to stay with us at Waikoloa Beach Marriott Resort & Spa. We are thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Mahalo,Mark GoldrupGeneral Manager
by A verified traveler from Fort Collins
Posted 15 Nov 2024
We stayed in a king pool view room and it was perfect.pools, bea h and hot tubs were wonderful. Dining was very good with staff!
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Aloha Julie, We are happy you chose the Waikoloa Beach Marriott Resort & Spa for your recent visit to the city. We are delighted that you enjoyed our pools, accommodations with the views, dining experience, and friendly staff. Our team works hard to ensure that every aspect of our resort is perfect for our guests, and it is wonderful to hear that you found our infinity pool and hot tubs to be the highlights of your stay. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Mahalo,Mark GoldrupGeneral Manager
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Aloha Elizabeth, All of us at Waikoloa Beach Marriott Resort & Spa appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Mahalo,Mark GoldrupGeneral Manager
by A verified traveler from San Francisco
Posted 12 Nov 2024
Great location and amazing sunsets! Staff is great. If you are looking for a party hotel, this is not it. But if you want to relax, be walking distance to the beach, amazing sunsets, and a friendly staff…book it!
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Aloha Mario, It was a pleasure hosting your recent stay at Waikoloa Beach Marriott Resort & Spa! Thank you for your generous comments, and for highlighting our convenient location. We hope to have you back again very soon.Mahalo,Mark GoldrupGeneral Manager
by A verified traveler
Posted 11 Nov 2024
The property is beautiful!! The staff was friendly and welcoming!! The food at Hawaii Calls was not tasty... the cafe was okay, serving staff not so friendly or willing accommodate requests. Had to leave the resort for meals was kind of disappointing. All in all hoping to return. Mahalo!!
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Aloha Suzanne, Thank you for the wonderful review of Waikoloa Beach Marriott Resort & Spa. It is great to hear that you encountered some outstanding staff members during your stay. However, we truly regret that not all our team members delivered the high standard of hospitality we aim for. We appreciate you sharing your feedback and love knowing you will return soon. Mahalo,Mark GoldrupGeneral Manager
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by General Manager, Hotel Management
Aloha Aakriti, We appreciate you choosing our hotel. We want every guest to have a comfortable experience, and based on your rating, we may not have succeeded in your case. We hope you will give us a chance to provide you with the exceptional stay you deserve. Mahalo,Mark GoldrupGeneral Manager
by A verified traveler
Posted 9 Nov 2024
Reservation was updated by Marriott multiple times . We had issue with fan and basic amenities which they have replaced next day. Over all it’s not worth your money
Comment from Hotel Management
10 Nov 2024 by General Manager, Hotel Management
Aloha Govardhan, We were disappointed to read about your experience and the issues you had with your reservation. We appreciate you bringing this to our attention so we can address it appropriately. We are also sorry you were unhappy with your room amenities. Your feedback is of utmost importance to us, and we take these matters seriously. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Mahalo,Mark GoldrupGeneral Manager
by A verified traveler
Posted 5 Nov 2024
The add on $40 per day plus tax fees that appear optional but are mandatory. Too many add on fees. Not clear.
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Aloha Carlton, We regret the disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. Thank you for your feedback. We appreciate your business, and we hope to see you again the next time you visit the area. Mahalo,Mark GoldrupGeneral Manager
by A verified traveler
Posted 1 Nov 2024
Property is nice but worn. Needs an update . Only one restaurant and $$$. Walk across the steeet to the shopping center ( strip mall) and find more choices . A super nice Grocery store down the street ( short walk) for snacks , drinks and even a meal on the go
Comment from Hotel Management
2 Nov 2024 by General Manager, Hotel Management
Aloha Lars, We are glad you liked our location. However, we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our resort. Thank you for choosing to stay at Waikoloa Beach Marriott Resort & Spa and for taking the time to share your thoughts. It is always a pleasure to have you as our guest, and we look forward to your next stay. Mahalo,Mark GoldrupGeneral Manager
