Ratings based on 984 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
The property was great. We arrived early and was able to check in and get into our room prior to arrival. The room was great, just wish they had microwaves inside the unit. But there was a microwave a short walk away. Overall, we enjoyed the property and the views were amazing. We enjoyed watching the dolphins in the morning, and the ocean view was amazing. I’m glad we stayed here, and we will be back again.
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Aloha Kritika,Thank you for your wonderful review and for choosing to stay with us at Hilton Waikoloa Village. It's delightful to hear that you enjoyed your stay, with the room and property views being some of the highlights. Please know we will consider your comment regarding the microwave as we continue to enhance our guest experiences. It was a pleasure having you and we look forward to welcoming you back.Kind regards,Hotel Manager
by A verified traveler
Posted 19 Nov 2024
Perfect 1st time family hawaii trip.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Aloha Mellisa,Thank you so much for choosing Hilton Waikoloa Village for your first family trip to Hawaii! We're thrilled you thoroughly enjoyed your experience and appreciate your perfect rating. It would be our pleasure to welcome you back anytime.Kind regards,Hotel Manager
by A verified traveler
Posted 17 Nov 2024
the training service is poor and take so long. we have to take luggage and walk over 10 min to check out. No room service and all equipment are old.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Aloha Jun,Thank you for taking the time to leave a review. We're disappointed to hear about your recent experience, and we'd like to apologize for any shortcomings in service. We use feedback like yours as a chance to evolve and ensure future guests are having the best experience possible. Thank you again, and we hope you consider a return for a chance to change your opinions. Kind regards,Hotel Manager
by A verified traveler
Posted 17 Nov 2024
Everything was amazing
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Aloha Rose, Thank you for sharing such incredible feedback! It’s truly wonderful to hear your experience was nothing short of amazing. We take immense pride in creating unforgettable stays, and knowing we delivered fills us with excitement. We can’t wait to welcome you back and make your next visit even more extraordinary!Kind regards,Hotel Manager
by A verified traveler from Fresno
Posted 17 Nov 2024
Location is great and the property is very expansive. I do wish the Palace Tower had its own laundry center and parking is extremely expensive. Also wish the Nui restaurant was opening for lunch.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Aloha Maribel, Thank you for sharing your thoughts! Our incredible location and expansive property truly set the stage for an unforgettable stay, and we’re thrilled you enjoyed them. We value your input about additional amenities, and it inspires us to keep striving for the ultimate guest experience. We can’t wait to welcome you back to explore more of what makes this destination so special!Kind regards,Hotel Manager
by A verified traveler
Posted 17 Nov 2024
Visited Hilton Waikoloa Village for our anniversary trip, everything was absolutely beautiful about the resort.
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Aloha Desiree,Thank you for taking a moment to share your thoughts about your recent stay with us. We’re thrilled to hear you enjoyed your time with us and that we could help make your anniversary trip memorable. We appreciate your feedback and are excited for your next visit!Kind regards,Hotel Manager
by A verified traveler
Posted 16 Nov 2024
Salt water lagoon for swimming and easy snorkeling
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Aloha Scott,Thank you for choosing Hilton Waikoloa Village and sharing your kind review. We are delighted you had the opportunity to enjoy our amazing lagoon and your time snorkeling. Your kind comments will be shared with the team, and we look forward to welcoming you back to our little slice of paradise.Kind regards,Hotel Manager
by A verified traveler
Posted 16 Nov 2024
Excellent customer service throughput entire staff .
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Aloha Brian,Thank you for your kind words! We’re delighted that our team provided top-notch hospitality throughout your stay. We look forward to welcoming you back to Hilton Waikoloa Village for another great experience!Kind regards,Hotel Manager
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Comfortable , safe, I would have liked more places to eat and maybe a night bar / sports bar / dance bar
Comment from Hotel Management
10 Nov 2024 by General Manager, Hotel Management
Aloha Sandy,Thank you for sharing your feedback. We’re glad you found Hilton Waikoloa Village to be comfortable and safe during your stay. We like that you’re looking for even more dining and entertainment options—it's always exciting to hear what our guests are looking for! Our team is committed to offering unique and meaningful experiences, and your suggestions will be taken into consideration as we continue to evolve. We can’t wait to welcome you back for another fantastic visit!Kind regards,Hotel Manager
