Ratings based on 1,291 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Guest Experience Manager, Hotel Management
Aloha Jared, It is lovely to know you enjoyed everything about your time at Sheraton Princess Kaiulani and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon. Mahalo, Samantha Londynsky, Guest Experience Manager
by A verified traveler
Posted 26 Sep 2024
If you are getting City View, make sure you’re atleast 10 stories up otherwise you’re view will be the parking garage rooftop. Other than that, our stay was pleasant and staff was very friendly and hospitable. The room was clean and we had no other complaints besides the fact that we wish had a microwave in the room to reheat all the yummy local loco mocos! :)
Comment from Hotel Management
27 Sep 2024 by Guest Experience Manager, Hotel Management
Aloha Ivan, We're glad to hear that you enjoyed the overall comfort of your stay and that our staff made a positive impression with their hospitality. However, we regret to hear that the view from your room didn't meet your expectations and that you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime to make your experience more comfortable; we are always here to help. It was a pleasure hosting your visit, and we truly value your patronage. We hope to see you again soon. Mahalo, Samantha Londynsky, Guest Experience Manager
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 25 Sep 2024
The property is in a great location. Right across the road from the beach and restaurants. Great cocktails and food at the Splash Bar.
Comment from Hotel Management
25 Sep 2024 by Guest Experience Manager, Hotel Management
Aloha Kristin, We are glad our location was perfect for your needs and that you enjoyed our delicious food and drink offerings. Mahalo for staying at Sheraton Princess Kaiulani, and we look forward to your return. Mahalo, Samantha Londynsky Guest Experience Manager
by A verified traveler from OAKLAND
Posted 23 Sep 2024
Safe. Clean
Comment from Hotel Management
23 Sep 2024 by Guest Experience Manager, Hotel Management
Aloha Vivian, Mahalo for your fantastic rating. We are pleased you chose Sheraton Princess Kaiulani for your time in the area and are glad we exceeded your expectations. We look forward to having you as our guest again soon. Mahalo, Samantha Londynsky Guest Experience Manager
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 18 Sep 2024
We loved the convenience of the location as it was on the main road of the “downtown” of Waikīkī as well as the vicinity to the beach. The staff were very friendly and our room was very clean! Our ocean view was beautiful. Because of its location to the bustling night life, there was often a bit of noise usually up til 10pm due to street performers but nothing that bothered us or kept us awake. We loved splash bar and the food was delicious!
Comment from Hotel Management
20 Sep 2024 by Guest Experience Manager, Hotel Management
Aloha Nicole, We are delighted that our location was ideal for your plans and that you were pleased with our modern accommodations as well as the stunning views. It is also nice to read that you loved our friendly associates and dining at Splash Bar. Mahalo for writing a wonderful review of Sheraton Princess Kaiulani. We look forward to seeing you again. Have a great day.Mahalo,Samantha LondynskyGuest Experience Manager
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 16 Sep 2024
Front desk, dont allowed me to check in early, even when we arrive half hour early. I wait 15 minutes after the check in time to get my room. The pool close early, not expected on a resort.The property looks ok. but is an old hotel, and renovations are needed. And last, the beds are really hard. Other than that, our staying was good
Comment from Hotel Management
16 Sep 2024 by Guest Experience Manager, Hotel Management
Aloha Juan, Mahalo for taking the time to share your review. We want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. It is always our priority to provide exceptional hospitality; therefore, we regret this was not your experience. Your comments are valuable as they help us improve going forward. We are also sorry you were not entirely satisfied with the condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Furthermore, we regret your disappointment with our pool timings and our beds. We appreciate your feedback, and we hope you will give us another chance to host you again. Mahalo,Samantha Londynsky,Guest Experience Manager
by A verified traveler
Posted 14 Sep 2024
