Ratings based on 2,475 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Parking was in the Makai Tower which was two elevators and across lobby. Besides the parking fee for $43 a nite. They charge a resort fee of $34 a nite. Resort fee includes local phone calls, towels, soap/shampoo, local newspaper, internet and dvd rental. Just Wow!!!
Room old and dirty. In room oven handle glued back on, microwave above stove big sign on it says out of order. Carpet dirty. Needed to wear slipper in room. Wind blew all night whistling through the door. 4 elevators wait time average 10 mins.
Comment from Hotel Management
19 Nov 2024 by Michele, Hotel Management
We are sorry your stay was not as you expected, we strive for guest experiences to be great, thank you for sharing your feedback, we take this very seriously and plan to make improvements accordingly. Hope to welcome you back soon. Mahalo
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Michele, Hotel Management
Thank you for sharing your review of our property, we are sorry your experience was less than great. Please kindly share your thoughts and concerns, so we may address those issues to make a better experience for our future guests. Mahalo
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Michele, Hotel Management
Thank you for taking the time to share your review of our property.. We are sorry your experience fell short of 5 stars. Please kindly share more on how we can improve moving forward. Mahalo
by A verified traveler
Posted 11 Nov 2024
Looked like a traditional Hawaiian hotel
Comment from Hotel Management
19 Nov 2024 by Michele, Hotel Management
Thank you for your review of our property. We value guest feedback and hope you can share with us how we can improve. Looking forward to welcoming you back again in the near future. Mahalo
by A verified traveler
Posted 10 Nov 2024
Very comfortable easy living from this place friendly helpful staff and great amenities comfortable king bed Thankyou and lovely views from our upgraded room very much appreciate our lovely stay Thankyou Thankyou we will be back
Comment from Hotel Management
19 Nov 2024 by Michele, Hotel Management
Thank you for your great review of our property. We appreciate you taking the time to share your experience. We hope you visit us again soon. Mahalo
by A verified traveler from Ticonderoga
Posted 9 Nov 2024
When I arrived at Aston At The
Waikiki Banyan the staff was so nice and so helpful and so friendly. They checked me in quickly, when I got to my room everything in my room was amazing. Everything was so clean and it was everything I hoped for, the view was amazing. I didn’t want to leave when it was time to go, I would most definitely stay at the Aston at the Waikiki Banyan again
Comment from Hotel Management
19 Nov 2024 by Michele, Hotel Management
Thank you for your great review of our property and acknowledging our friendly staff. We value our guests feedback, We hope you see you again soon. Mahalo
by A verified traveler
Posted 9 Nov 2024
This suite was dated and could use an upgrade.
The pool deck could also use an update.
Comment from Hotel Management
19 Nov 2024 by Michele, Hotel Management
Thank you for taking the time to review our property, We appreciate your business and will take your feedback seriously. We look forward to welcoming you back again soon. Mahalo
by A verified traveler
Posted 30 Oct 2024
Really old units, door wasn't properly working, halls has no ventilation, elevators not working, noisy construction .with out notice when we by tickets
Comment from Hotel Management
15 Nov 2024 by Jennifer Batara , Hotel Management
Aloha Viktor, Thank you for your feedback. We’re sorry to hear about the issues with the building’s condition and the noise from construction. Your comments will be shared with our management team as we work on improvements. We hope to welcome you back for a more enjoyable stay in the future. With Aloha, Jennifer Batara General Manager
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Michele, Hotel Management
We would like to thank you for taking the time to review our property. We are glad you enjoyed your stay and hope to welcome you back again in the near future. Mahalo
by A verified traveler
Posted 19 Oct 2024
Each condo is different and after requesting a different room which was no problem we had a terrific room The staff was eager to please and very pleasant. I highly recommend
Comment from Hotel Management
29 Oct 2024 by Michele, Hotel Management
Aloha for taking the time to review our property. We are glad your experience with us went well. We look forward to you visiting with us again soon. Mahalo
