Ratings based on 264 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Sure, I can help with that! Here’s a draft for your review:
I recently stayed at the Waikiki Roomer Ambassador Hotel in Honolulu, Hawaii. Overall, the room and facilities were solid, providing a comfortable stay. However, I cannot give a full five-star rating mainly due to the service and staff.
Upon check-in, I was offered an upgrade to an “ocean view” room. Unfortunately, the view barely included the ocean, and I ended up paying extra per night for this limited view. Additionally, during the first three or four nights of my stay, I requested room service multiple times but received none. My room was not cleaned, and no new sheets were provided. A staff member informed me that they had no toothbrushes available. After finally receiving room service later in my stay, they did provide toothbrushes and additional amenities, but the initial lack of service was disappointing. It’s unclear if this was due to staff shortages or other issues, but it certainly affected my experience.
Additionally, the resort fees were quite high, which added to my dissatisfaction with the overall value for money. While the accommodations themselves were adequate, the service and additional costs left much to be desired.
In summary, while the Waikiki Roomer Ambassador Hotel provides a decent room and amenities, the subpar service and high resort fees prevent me from giving it a higher rating.
Comment from Hotel Management
3 Dec 2024 by Customer Service, Hotel Management
Dzenis, thank you for your insightful review. It is rewarding to hear that you found the accommodations at our hotel comfortable. The team appreciates the feedback regarding your experience, especially about room service and the views, and will certainly take these points into consideration. The details about fees have also been noted, and be assured that we're committed to enhancing the overall value for our guests. Your input is valued, and we hope to improve upon your next visit.
by A verified traveler from San Jose
Posted 30 Nov 2024
I loved the pool. Staff are great with care!
Comment from Hotel Management
2 Dec 2024 by Customer Service, Hotel Management
Linh, we are thrilled you enjoyed your stay at Romer Waikiki at The Ambassador. It's fantastic to hear you loved the pool and appreciated the attentive service from our team members. We hope to welcome you back soon!
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Customer Service, Hotel Management
Fnu, thank you for choosing to stay with us at Romer Waikiki at The Ambassador. We’re pleased to know you had a positive experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Customer Service, Hotel Management
Chantelle, we’re delighted you loved your experience at Romer Waikiki at The Ambassador. We hope to welcome you back for another fantastic stay soon.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Rinuel, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Romer Waikiki at The Ambassador!
by A verified traveler
Posted 18 Nov 2024
For the price of this hotel, you really can’t go wrong! Our room had modern finishes and was very clean. The hotel also provides items (towels, speaker, toys, etc.) to take to the beach with you as well for no additional cost, which is a bonus! The pool area was clean as well and had a funky color scheme which added to the paradise vibes! No complaints about this hotel.
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Larissa, we’re delighted you loved your experience at Romer Waikiki at The Ambassador. It's fantastic to hear that you appreciated the modern room features and the complimentary beach items. The vibrant pool area certainly contributes to the tropical ambiance. We're thrilled that you found everything to your satisfaction and look forward to welcoming you back.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Customer Service, Hotel Management
Ruta, thank you for staying with us at Romer Waikiki at The Ambassador. We're thrilled you had a pleasant stay and appreciate the rating you provided. We hope to welcome you again soon!
by A verified traveler
Posted 15 Nov 2024
Good location, walking distance to several restaurants. Rooms are a little small. There was a nice balcony. But no chair in the bedroom
Comment from Hotel Management
17 Nov 2024 by Customer Service, Hotel Management
John, thank you for sharing your feedback. We're glad you appreciated our convenient location and balcony feature at Romer Waikiki at The Ambassador. We understand that some elements of the room may not have fully met your expectations. Your comments are valuable to us, and we hope to welcome you back for an even better experience in the future.
by A verified traveler
Posted 14 Nov 2024
Front desk staffs are super great! And Everything is walkable from all you need.
But housekeeping need to up their game to keep up with the hotel’s rep. Don’t use anymore stained sheets and please actually clean the rooms.
Other than that we loved our stay at Romer! Special mention to Sheryn for being the best!
Comment from Hotel Management
17 Nov 2024 by Customer Service, Hotel Management
Adely, it's fantastic to hear you enjoyed how helpful the colleagues at the front desk were and found the location convenient. The team appreciates your feedback regarding housekeeping and will ensure enhanced attention to detail. Glad to know you loved your overall stay and valued Sheryn's outstanding service.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Customer Service, Hotel Management
We appreciate you sharing this positive rating, Dessa!The comfort of our guests is important to us so we can't wait to see you back again at Romer Waikiki at The Ambassador. We want to share an even more enjoyable experience with you next time.
