Ratings based on 32 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Aug 2024
1. Very nice and helpful staff at the reception. Employees at the restaurant cannot really communicate or answer questions unfortunately (other than the lovely woman in breakfast) 2. Very nice, large, clean, comfortable rooms 3. Food was mostly good, large choice of salads and vegetables 4. The pool is nice BUT slippery and dangerous. It will end badly if not taken care of 5. No outside area for kids at all, and the indoor room is not nice at all 6. Area is beautiful, just in front of the cable car, nice views, nice river
Comment from Hotel Management
26 Aug 2024 by Grafenberg Resort by Alpeffect Hotels, Hotel Management
Good day,Thank you for your detailed feedback and for highlighting both the positives and areas where we can improve. We’re thrilled to hear that you enjoyed our spacious, clean, and comfortable rooms, as well as the beautiful location and the variety of food options.We apologize for the communication issues you experienced in the restaurant and will ensure our team receives additional training to better assist our guests. We also take your concerns about the pool safety seriously and will address this immediately to prevent any accidents. Your comments about the children's facilities are also noted, and we will look into ways to improve both the indoor playroom and the potential for outdoor activities.Thank you for your kind words about our reception staff, and we hope to welcome you back soon for an even better experience.
by A verified traveler
Posted 17 Aug 2024
This was our first time visiting Austria and we were not disappointed! As a family of four with two children age 6 and 10 the location of the hotel and the facilities offered by the hotel was second to none. Specifically the included pool pass to the local water park was outstanding. The safe environment of the hotel and the local area meant it was the first time we felt that we could leave the kids somewhat unattended and meant we could properly relax. All local amenities are in walking distance, (snow lifts, walks up the mountains, local shops). Staff were very friendly and helpful throughout our stay. The room was clean and tidy with ample space, two separate bathrooms was a welcomed surprise! We did the all inclusive option but there is plenty of utilities to do self catering if you prefer (oven, hob, fridge, freezer etc). Perhaps the only negative, but this is probably the case with all holidays, the all inclusive option was very good but the buffet did get a bit tedious towards the end. One recommendation for the hotel would be to improve their coffee and offer oat milk, but that is because we are coffee snobs. All in all this was such an amazing experience and would we come back……it’s a huge yes from us!
Comment from Hotel Management
20 Aug 2024 by Grafenberg Resort by Alpeffect Hotels, Hotel Management
Good day,Thank you for your fantastic review! We’re delighted that your first visit to Austria was such a positive experience for your family. It’s great to hear that our location, facilities, and the included pool pass made your stay memorable. We’re especially pleased that you felt comfortable and relaxed, knowing your kids were safe and entertained.We appreciate your feedback on the all-inclusive option and coffee—your suggestions are valuable and will be considered as we strive to enhance our guests' experiences. We're thrilled that overall, you had an amazing time and we would love to welcome you back for another wonderful stay in the future. Thank you for choosing us and for the enthusiastic recommendation!
by A verified traveler
Posted 2 Aug 2024
Amazing family friendly property in the heart of gorgeous Alps. Rooms are very spacious and well equipped, staff was very friendly and the dining was amazing. There are countless hiking / family activity options in a close proximity. We definitely want to come back again perhaps in the winter to enjoy skiing. Wholeheartedly recommended!
Comment from Hotel Management
20 Aug 2024 by Grafenberg Resort by Alpeffect Hotels, Hotel Management
Good day,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our family-friendly property, spacious rooms, and friendly staff. It’s great to know that our dining and the nearby activities enhanced your stay. We look forward to welcoming you back in the winter for some skiing adventures! Your wholehearted recommendation means a lot to us. See you soon!
by A verified traveler
Posted 1 Aug 2020
The rooms (more appartments) are huge, 10p can sleep here although that might be somewhat crowded. The hotel is opposite the funicular railway which connects walkways in the mountains between Flachau, Wagrain and St Johan. Especially fun for families with kids, there is a lot to do!
The food is great and so is the staff. COVID-19 measurements in the restaurant: it’s buffet style and everyone uses a plastic glove on one hand so no one touches anything. The staff wears facemasks. The guests wears them, depending on where they are from. It’s not mandatory in the restaurant.
The WiFi is great everywhere and extremely fast. The mattresses are very (!) hard and the water pressure in the showers is low. We missed a fitness room and there are no massages possible in these COVID-19 times, but if you really want to, you can go to the sporthotel opposite, they also offer this to guests from other hotels.
If you’re hesitating: don’t! It’s a wonderful hotel in a beautiful area with lots to do! We stayed here for two weeks in the summer, but would have loved to stay a lot longer.
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Grafenberg Resort by Alpeffect Hotels, Hotel Management
Thank you for your excellent review! We’re delighted to hear that you had a positive experience at our resort. If you have any additional feedback or suggestions, we’d love to hear them. We would love to welcome you back in the future!
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Grafenberg Resort by Alpeffect Hotels, Hotel Management
Good day,Thank you for your positive rating of 8 out of 10! We’re glad you enjoyed your stay at our resort. If there’s anything specific we can improve to make your next visit even better, we would love to hear your thoughts. We hope to welcome you back soon for an even more enjoyable experience!Best regards,
by A verified traveler
Posted 30 Jul 2024
Comment from Hotel Management
20 Aug 2024 by Grafenberg Resort by Alpeffect Hotels, Hotel Management
Good day,Thank you for the 4-star rating! We're glad you had a positive experience at our resort. We hope to have the chance to welcome you back and make your next stay even better!
by A verified traveler
Super god oplevelse af 2 dages ophold
Posted 29 Jul 2024 on HotelsMeget renligt hotel. Ligger OK centralt, god service
Comment from Hotel Management
20 Aug 2024 by Grafenberg Resort by Alpeffect Hotels, Hotel Management
Good day,Thank you for sharing your experience! We're thrilled to hear that you enjoyed your two-day stay and appreciated the cleanliness of our resort. It's great to know our central location and service met your expectations. We hope to have the pleasure of welcoming you back in the future!
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Grafenberg Resort by Alpeffect Hotels, Hotel Management
Good day,Thank you for the rating! We’re glad to hear you had a positive experience at our resort. We would love the opportunity to welcome you back and make your next stay even better!
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Grafenberg Resort by Alpeffect Hotels, Hotel Management
Good day,Thank you for the excellent rating! We're thrilled that you had such a great experience at our resort. It would be our pleasure to welcome you back whenever you choose to visit again!
