Ratings based on 13 Verified Reviews
4.8 Room cleanliness
4.2 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Sep 2023
Excellent property with excellent welcoming service. Highly recommended
by A verified traveler
Posted 1 Sep 2023
I really enjoyed myself at this location. So peaceful. Everyone was so helpful and the facility was generous. I appreciated the upgrade in room as the resort had availability. They did it as a surprise to me, which I thought was extremely thoughtful. Room was beautiful. It was exactly what I needed. Breakfast and dinner was excellent as well. Property manager is amazing. I would highly recommend.
by A verified traveler
Posted 2 Jul 2023
Very friendly staff
by A verified traveler
Posted 23 Mar 2023 on Hotels
2 night stay to do a jeep tour, solo exploring, and photography.
by A verified traveler
Posted 19 Feb 2023 on Hotels
Surly receptionist gave us attitude while he chainsmoked as he checked us in because he couldn’t express in English that he was asking for the site we booked through. He then put us in the wrong room (we booked a bubble, he put us in a cabin). We proceeded to freeze the entire night. Avoid.
by A verified traveler
Posted 15 Jan 2023
by A verified traveler
Posted 22 Jun 2022
Very amazing views
by A verified traveler from Chapel Hill
Posted 6 May 2022
We liked staying at this property. We met the owner, and he was very gracious. The dinner was very well organized and so was the upkeep of the property. The rooms were very clean and well-maintained.
Osama at the front desk was very helpful always with a smile and always ready to help.
However Ramzi the camp manager seemed to be very abrasive to the point of being rude. If you missed what he was saying then he was not happy at all. Very disappointed with him.
Another thing that we did not like at the property was that the lights in the center of the property was left on the entire night so we could not enjoy the stars in the desert.
Overall a positive experience.
Comment from Hotel Management
8 May 2022 by Ramzi S. Al-Amarat, Hotel Management
Dear Guest,
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service and we will definitely be taking your comments into consideration. As a valued guest, we hope you choose to stay with us whenever your travels bring you back to our camp in Wadi Rum.
In my name, I am the director of the camp Ramzi, I apologize to you from the bottom of my heart if I wronged you in anything. I was ready to meet all your requests, so that you would be happy in your journey with us, and to mention him never to be forgotten. What I said is not acceptable, because this is not something that I have in providing hospitality to our customers. Once again I apologize.
Sincerely,
Camp Manager
Ramzi S. Al-Amarat
by A verified traveler
Posted 23 Jun 2024 on Hotels
by A verified traveler
Posted 18 May 2023 on Hotels
