Ratings based on 104 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cedar Park
Posted 11 Jun 2024 on Orbitz
The staff was very friendly and helpful! We loved our stay.
by A verified traveler
2 nights in Petra
Posted 24 May 2024 on HotelsGreat location, clean & comfortable. Staff couldn't have been more friendly or helpful. Gave us great advice on seeing Petra. Right near the restaurant area
Comment from Hotel Management
24 May 2024 by Petra Heart Team , Hotel Management
Dear Philip Thank you for your kind words! We're delighted that you enjoyed your stay at our hotel. It's wonderful to hear that our staff were friendly and helpful, and that their advice enhanced your visit to Petra. We look forward to welcoming you back soon.Warm regards
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 8 Apr 2024 on Hotels
This is where we will stay every time we go to Petra.
The staff are amazing, the breakfast was great, the room is what we wanted with a great shower after 2 days of walking Petra.
You can walk from hotel to entrance, but it is easier to drive and park in the free parking behind the Mozenpick hotel.
They gave us a ton of information on where to go and how to get there, let us use their microwave to make popcorn.. highly recommend.
Comment from Hotel Management
8 Apr 2024 by Petra Heart Team , Hotel Management
Dear Bret Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience with us and that our staff, breakfast, and room amenities met your expectations.We're delighted that you found our location convenient and appreciated the information and assistance provided by our team. Your recommendation means a lot to us, and we look forward to welcoming you back every time you visit Petra. If there's anything else we can do to make your future stays even more enjoyable, please let us know, and see you soon.Warm Regards
by A verified traveler
Posted 26 Mar 2024
Overall, the stay was adequate, and the staff was very attentive, I felt as if I was a VIP. On the other hand, they were not prepared for food service during Ramadan and could not fulfill my needs, though they offered room service daily. Do not expect food service during fasting.
by A verified traveler
Posted 28 Jan 2024
I was impressed. Considering the price, I didn’t .expect a spacious room and a very good breakfast
Comment from Hotel Management
13 Mar 2024 by Petra Heart Team , Hotel Management
Dear Jonathan,We're thrilled to have exceeded your expectations! Providing spacious rooms and a delicious breakfast at a reasonable price is something we strive for.Your satisfaction is important to us, and we're delighted to hear that you were impressed with your experience.Thank you for choosing us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your next visit, please feel free to let us know.Warm Regards
by A verified traveler
Posted 25 Jan 2024 on Hotels
Nice hotel with clean, quiet and spacious room. People who work there are super friendly. I would definitely recommend this place to anyone who wants to visit Petra.
Comment from Hotel Management
25 Jan 2024 by Petra Heart Team , Hotel Management
Dear Eric,Thank you so much for sharing your wonderful experience at Petra Heart Hotel! We are absolutely thrilled to hear that you had a fantastic overnight stay and enjoyed the various aspects of our hospitality.
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
25 Jan 2024 by Petra Heart Team , Hotel Management
Dear Hossam,Thank you so much for sharing your wonderful experience at Petra Heart Hotel! We are absolutely thrilled to hear that you had a fantastic overnight stay and enjoyed the various aspects of our hospitality.
by A verified traveler
Posted 19 Dec 2023
Great location, friendly stuff , good parking !
Comment from Hotel Management
25 Jan 2024 by Petra Heart Team , Hotel Management
Dear Lilian,Thank you for your kind words and heartfelt review, your feedback is greatly valued, and we hope to have the pleasure of welcoming you back in the future. Safe Travels and we look forward to seeing you again.
by A verified traveler
Posted 11 Dec 2023
We were pleasantly surprised by how friendly and nice the staff were. Rooms are clean. Great AC/heat in each room. Rooms are small by US standards but adequate. Showers are like a cruise ship. Big selection of toiletries. They put snacks and drinks in each room as well. They will help you get a tour or pick out restaurants nearby. Great pomegranate tea at check in. I will definitely return. Walking distance to many Restaurants and shops.
Comment from Hotel Management
25 Jan 2024 by Petra Heart Team , Hotel Management
Dear,Susan,Thank you for taking the time to leave such a kind review of our hotel! We are delighted to hear that you found your room to be clean and cozy, and that you appreciated the spacious and well-equipped bathroom. Our team takes great pride in ensuring that our guests have a comfortable and enjoyable stay, so it's wonderful to know that our staff provided excellent service.We are pleased to hear that our parking facilities were convenient for you. We strive to provide hassle-free parking solutions for our guests to enhance their overall experience.Once again, Many thanks for your feedback, as it helps us improve and refine our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay. If there's anything else we can do to make your next visit more enjoyable, please feel free to let us know. Thank you for choosing our hotel, and we look forward to serving you again soon.
