Ratings based on 82 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2023
Comment from Hotel Management
12 Dec 2023 by Abedrabo Twaissi Direttore Generale Cluster, Hotel Management
Hello Keisha,Thank you for taking the time to rate our hotel with a perfect 5 out of 5. We appreciate your positive feedback.We're delighted to see that you had a great experience with us. If there are specific aspects of your visit that you particularly enjoyed or if you have any suggestions for improvement, we'd love to hear more about your experience.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out.Thank you once again for choosing our hotel.Best regards,Abedrabo TwaissiCluster General Manager
by A verified traveler
Posted 22 Sep 2023
Comment from Hotel Management
23 Sep 2023 by Abedrabo Twaissi Cluster General Manager, Hotel Management
Dear Santiago,Thank you so much for taking the time to share your feedback and for choosing to stay with us. We truly appreciate your rating and your valuable comments. Your input helps us continually improve our services to ensure our guests have an exceptional experience.We're thrilled to hear that you loved our breakfast amenities, and we're delighted to have scored a 98% in this category. Our team works hard to provide a delicious and diverse breakfast selection to cater to various tastes and dietary preferences. Your positive feedback encourages us to maintain and even enhance this aspect of your stay.We also appreciate your positive rating for our staff,our dedicated team members take pride in delivering excellent service and ensuring our guests feel welcome and well-cared for during their stay. Your recognition of their efforts is truly motivating, and we'll continue to strive for even higher levels of service.Regarding the restaurant, it appears there may have been some room for improvement based on your feedback. We'd love to hear more about your experience at the restaurant so that we can address any concerns you may have had. Your comments are invaluable in helping us enhance this aspect of our offerings to better meet your expectations.Once again, thank you for choosing us as your destination, and for your feedback. We hope to have the pleasure of welcoming you back in the near future, where we'll strive to provide you with an even more exceptional stay.Warm regards,Abedrabo Twaissi Cluster General Manager
by A verified traveler
A room with a view!
Posted 23 Aug 2023 on HotelsThis hotel was the perfect place to base myself for exploring Petra. I received a free upgrade to a bigger room on arrival with a gorgeous view out over the valley. The hotel is out of the way of the hustle and bustle of the main street of Petra which I thought might have been a bit disappointing but proved to be great respite. The Bedouin dinner experience whilst the sun was setting is not to be missed! The hotel staff were very helpful in assisting to organise bus transfers to Aqaba and there is a free hotel shuttle bus that will take you to the other Mövenpick hotel right opposite the Petra Visitors Centre - I left at 7:45am for a morning exploring Petra. A great place to stay!
Comment from Hotel Management
23 Aug 2023 by Abedrabo Twaissi Cluster General Manager, Hotel Management
Dear Emma,Thank you for the great and in-depth feedback of your recent holiday experience at our hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy that we're able to meet all your needs during your stay. Looking forward to welcome you back where warmth meets the hospitality at Mövenpick Nabatean Castle.Best regards, Abedrabo Twaissi Cluster General Manager
by A verified traveler
Posted 27 Jul 2023
Comment from Hotel Management
29 Jul 2023 by Abedrabo Twaissi Cluster General Manager, Hotel Management
Dear Nadia,We always find it nice to know that our guests went home with great holiday memories, and we are very grateful for the time and effort you spent to rate your personal experience at our Mövenpick Nabatean Castle with us and Expedia.com readers. Thank you for making us your choice hotel when visiting the area. We look forward to welcome you back again.Best regards, Abedrabo Twaissi Cluster General Manager
by A verified traveler
Posted 25 Jun 2023 on Hotels
Comment from Hotel Management
26 Jun 2023 by Abedrabo Twaissi Cluster General Manager, Hotel Management
Dear Dana,Thank you for rewarding us with the highest possible score! We are thrilled that you have enjoyed your stay. It has been a pleasure for us to know and we look forward to your next visit. Best regards, Abedrabo Twaissi Cluster General Manager
by A verified traveler
Posted 18 Jun 2023
Alaa J. that works at the front desk was a fantastic help! She was kind, friendly, and professional. The view that the hotel has is Amazing. Everything was almost perfect except, the limited parking spots, the paint job inside the hotel, and the carpet on the 1st floor (the color of that carpet is bizarre) ;)
Comment from Hotel Management
19 Jun 2023 by Abedrabo Twaissi Cluster General Manager, Hotel Management
Dear Yazan,Thank you for the great feedback of your recent holiday experience at our Mövenpick Nabatean Castle; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy that our hotel and staff were able to meet all your needs during your stay, rest assured that we will fail to pass your comment to the employee mentioned as we know it will mean a great deal with them. Moreover, kindly accept our sincere apologies for the inconsistency you experienced, your feedback in line with the parking spaces, paint inside the hotel, and the carpet will be forwarded to its respective department for further discussion and improvement. Many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us, and we truly hope to have the opportunity to welcome you back on your next visit to Petra.Best regards, Abedrabo Twaissi Cluster General Manager
by A verified traveler
Posted 16 May 2023
otel
Comment from Hotel Management
21 May 2023 by Abedrabo Twaissi Cluster General Manager, Hotel Management
Dear Aditi,Thank you for choosing our Mövenpick Nabatean Castle for your holidays in Petra and for the perfect rating you shared on Expedia.com. We are thrilled that you enjoyed your recent stay with us. Looking forward to welcome and serve you again.Best regards, Abedrabo Twaissi Cluster General Manager
by A verified traveler
Excellent stay!
Posted 15 May 2023 on HotelsStaff was very kind and provided us a very special experience. It was our wedding anniversary and we received a room upgrade and some wine and fruits in the room. We always felt welcome! Swimming had great temperature. Facilities are beautiful, stunning view outside for sunset and chocolate time is great for children. Special thanks to Muhammed from reception and Khalid restaurant manager.
Comment from Hotel Management
16 May 2023 by Abedrabo Twaissi Cluster General Manager, Hotel Management
Dear Daniel,First of all, we congratulate you with your wedding anniversary and we thank you for choosing our Mövenpick Nabatean Castle for such a special occasion. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions and we are truly happy to know that we have managed to meet your expectations in regards to hospitality and services delivered, rest assured that we will not fail to pass your comments to those team members whom you have personally mentioned as we know it will mean a great deal with them. We hope you had an unforgettable stay in Petra, and we hope your next visit will be as pleasant as the previous one.Best regards, Abedrabo Twaissi Cluster General Manager
by A verified traveler
Posted 10 May 2023
Definitely not a 5 star property, will be good if they can re brand as a 3 star. Rooms look like converted studio apartments.
Comment from Hotel Management
11 May 2023 by Abedrabo Twaissi Cluster General Manager, Hotel Management
Dear Bharath,We would like to thank you for your preference in selecting our hotel for your holidays in Petra, as well as for taking the time to tell us about your recent experience among us. Mövenpick Nabatean Castle hotel is one of the most unique hotels in Jordan due to its fitting-fort like architecture and intricate interior designs that are featured throughout the hotel, also we want to explain that our hotel was just renovated in the year of 2019 and still continuing the improvement of it, kindly accept opur deepest apology for the inconsistency you experienced during your stay with us, rest assured that it will be forwarded to its respective department for further revision. We would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Mövenpick holiday experience an unforgettable one for all the right reasons.Best regards, Abedrabo Twaissi Cluster General Manager
by A verified traveler
Posted 22 Apr 2023
AC broke down. Food wasn't good.
Comment from Hotel Management
25 Apr 2023 by Abedrabo Twaissi Cluster General Manager, Hotel Management
Dear Manan,First of all, we thank you for the time you spent to share your personal impressions of your stay at our Mövenpick Nabatean Castle. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Second, we sincerely lament hearing that your stay wasn't pleasant as it should have been due to the air condition, kindly accept our sincere apologies and rest assured that it will be reported to its respective department. Third, we lament reading that our restaurant's meal offer did not live up to your expectations as our professional team of chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights, however as we receive guests of all nationalities and ages, we do not over spice the dishes in order to please all plates, nevertheless you may request a condiments or spice to our team members, and also there is a wide spice station in our restaurant for our guests to help themselves and season their dishes to their liking. Thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best regards, Abedrabo Twaissi Cluster General Manager
