Ratings based on 62 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cramlington
Posted 30 Oct 2024
Staff were very friendly and efficient, hotel location was good, limited on site parking
Comment from Hotel Management
30 Oct 2024 by Claire, Hotel Management
Hello, Thankyou for such a great review, Kind regards Claire
by A verified traveler
Posted 15 Oct 2024
Very friendly staff
Comment from Hotel Management
18 Oct 2024 by Claire Ford, Hotel Management
Hello, Thank you such a Great Review, Kind regards Claire
by A verified traveler
Posted 22 Sep 2024
Great nights stay. Staff were very friendly and nothing was too much trouble for anyone. Food was excellent and breakfast just as good. Will definitely recommend to family and friends.
Comment from Hotel Management
23 Sep 2024 by Claire, Hotel Management
Hello,Thankyou for such a great Review, Kind regards Claire
by A verified traveler
Posted 22 Sep 2024
Fine for a one night stay. Carpet in bedroom really worn/seemed soiled, and hallway had unpleasant smell. We could hear all the noise from street and restaurant below. Nice staff; these old properties have unique challenges.
Comment from Hotel Management
1 Nov 2024 by Claire Ford, Hotel Management
Hello, Thank you for leaving such a great Review about or staff and restaurant. If this was mentioned during you stay we could of solved any issues occurred, Sorry for the Inconvenience this has caused, Kind regards Claire
by A verified traveler
Posted 8 Sep 2024
Room was comfortable, nice big bed, 2 singles pushed together, great shower and lovely smelling shower gel.
The pub had a cozy relaxed feel and the food was good. Tasty breakfast. Would stsy there again.
Comment from Hotel Management
11 Sep 2024 by Claire , Hotel Management
Hello,Thankyou for such a Great Review, we look forward to welcoming you back in the future, Kind regards Claire
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Claire, Hotel Management
Hello,Thankyou for such a Great Review, we look forward to welcoming you back in the future, Kind regards Claire
by A verified traveler
Posted 14 Aug 2024
Really helpful friendly staff. Slightly quirky but fabulous hotel that we would definitely stay at again. The breakfast was delicious and the beds comfy with good quality sheets. Highly recommend this place
Comment from Hotel Management
16 Aug 2024 by Claire, Hotel Management
Hello,Thankyou for such a great Review, I will Pass your Outstanding Comments to Our team, Kind regards Claire
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Claire Ford, Hotel Management
Hello,Thankyou for such a Great Review, Kind regards Claire
by A verified traveler
Posted 13 Aug 2024
I've been charged for a booking I made in error and cancelled within one minute of the accident. I did not stay at this hotel but they refuse to refund me. I have requested a refund and have not received one.
Comment from Hotel Management
14 Aug 2024 by Claire , Hotel Management
Hello,Please Contact Expedia Directly, Kind regards Claire
by A verified traveler
Posted 7 Aug 2024 on Hotels
Great service great food, nice room and an excellent breakfast
Comment from Hotel Management
14 Aug 2024 by Claire , Hotel Management
Hello,Thankoyu for such a Great Review, Kind regards Claire
