Ratings based on 23 Verified Reviews
4.5 Room cleanliness
3.9 Service & staff
4.7 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Very nice place
Posted 11 Mar 2020 on HotelsWe really enjoyed our stay at Wakkaduwa with my friend. The room was amazing, clean and very big. The included breakfast was various and fresh. Loved the pool
The staff finally was very friendly and helpful! I highly recommend this place!
by A verified traveler
Posted 21 Apr 2019 on Hotels
by A verified traveler from Hampshire, UK.
Posted 10 Apr 2019
Club Waskaduwa is at best a 3* tourist hotel in a poor location, between a very dirty red flag beach and a railway line. Rooms are of average quality having be inadequately maintained, but beds are comfortable. Money wasted on electronic wash-dry toilets which could have been better spent on other in room amenities. Rooms are generally not serviced. Poor selection of low quality buffet food in one restaurant where service is generally poor from inexperienced staff. Many members of our group complained of air conditioning and showers not working, badly stained and broken furnishings. Pool is adequate but unfinished with no service or amenities. Complimentary wifi is offered but is unreliable.
by A verified traveler
Posted 26 Nov 2018
Good place to stay the holiday,, but only the staff is not good ,,
by A verified traveler
Posted 24 Oct 2018 on Hotels
Recommended
for Everyoneby A verified traveler from UK
Lovely facilities, the food is its only let down.
Posted 8 Sep 2018We stayed here for the last 3 nights of our holiday for some relaxation after a busy 2 weeks in Sri Lanka. For the most part, this hotel is excellent. It has a fantastic pool - which we virtually had all to ourselves, large, air con rooms, a great breakfast and the place is kept in a very clean condition. However, a couple of things let it down.
Firstly, the dinner buffet is not great. No authentic Sri Lankan food is on offer and the food is not up to a good standard and very pricey. We found some excellent seafood restaurant's a short walk from the hotel.
Secondly, whilst the majority of the staff are very helpful, I felt that some of the staff at dinner needed to go on a customer service course! One especially was verging on rude.
Thirdly, the grouting around the shower tiles, where the wall meets the floor, was looking grubby and needs a good clean.
We had a lovely, relaxing stay here, but the above points do need to be addressed.
Comment from Hotel Management
13 Sep 2018 by Rooms Division Manager , Hotel Management
Dear Guest,
Greetings from Club Waskaduwa Beach Resort & Spa!
Thank you for choosing Club Waskaduwa as your holiday destination. We value your feedback especially as we use every observations and comments as an opportunity to grow and improve our hospitality and serve better in the future. We appreciated your positive comments on our property and surroundings. We appreciate your honest feedback on staff and their service where we will take up on our training purposes.
We will share your thoughts the respective team to be looked into. Above all we are glad you've had a good trip allowing you to relax and unwind.
We hope to welcome you back in the future.
by A verified traveler
Posted 22 Mar 2017 on Hotels
by mark
Great staff
Posted 24 Feb 2017 on HotelsWe stayed here for 20 nights and got to know the hotel and staff pretty well. It is a great place to relax and although the ocean can be a little rough, we managed to swim everyday. Food quality is very good, especially the seafood restaurant. Same prices as local restaurants, but much better quality and hygiene. No need to leave hotel! Only gripe was music by the pool. They play the same CD over and over again. I kept telling them that people would rather listen to the waves and if the want to listen to music they will use headphones. I hope the management take note. Best thing about hotel is the staff. So friendly and helpful.
by A verified traveler
Fantastic new build hotel
Posted 16 Jan 2017 on HotelsExcellent hotel and extremely attentive staff for whom nothing is too much trouble
Recommended
for Everyoneby A verified traveler from canada
Nice hotel with GREAT staff.
Posted 31 Dec 2016
Pros: The bed was very comfortable and the staff was amazing!
Cons: Open up the seafood restaurant. Keep the front beach clean and free of trash!
Location: Walking or taking a tuck tuck can get you to local shopping.
The property is relatively new and is well kept up and maintained. The whole place is very clean, the rooms are very comfortable and the common areas are lovely. All the staff are amazing! Many are multilingual and ALL are very friendly and accommodating.
If you need a quiet and relaxing place, this is the spot for you! We enjoyed our time here although at times, would have liked a bit more action. Due to the fantastic high surf at this area of the beach, water activities are nil. There is also very little in the way of night life.
The buffets for breakfast and evening dining were also very good.
We would definitely come back here!
