Ratings based on 323 Verified Reviews
2.8 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 28 Oct 2024
At check-in night auditor was very rude and horrible attitude. Rooms are nothing like the pictures they have online. Dingy and dirty sheets were on the bed. Room was not cleaned properly. Tv and remote broken. People were walking around outside. Didn’t stay left after 30 minutes of checking in. Roaches were walking across floors like they owned the place. Broken mirror and hole in the wall.
Comment from Hotel Management
29 Oct 2024 by Brand Experience Team, Hotel Management
Hi Traveler,Thank you for sharing your feedback with us. We strive to provide excellent service to all our guests, and we apologize if we fell short of your expectations. We will use your comments to help us improve our guest experience. Maz K.#Team6
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Brand Experience Team, Hotel Management
Hi Jada,Thank you for the perfect rating!Lilith#Team6
by A verified traveler from Lake Jackson
Posted 12 Oct 2024
It’s ok
by A verified traveler
Posted 15 Sep 2024
Had to call to get door lock repaired as soon as I checked. Toilet was loose and move, no filters for coffee pot. No sink stoppers, rusty toilet paper holder. I will not stay there again
by A verified traveler from Delavan
Posted 12 Sep 2024
Not very clean
by A verified traveler
Posted 4 Sep 2024
Was near several great restaurants and it was in a convenient place to explore the city
by A verified traveler
Posted 29 Aug 2024
Looks like the rooms had been renovated since my last stay. The room had a large refrigerator not the mini fridge you would normally expect, a microwave and a toaster. I found several small roaches in the room and one managed to stowaway in my bag, I found it when I unpacked it outside incase this happened.
Comment from Hotel Management
4 Sep 2024 by Brand Experience Team, Hotel Management
Hi Juan,We are already looking forward to your next visit, and we are determined to make it just as enjoyable as the last. If there is anything else we can do to enhance your next stay, please do not hesitate to reach out. Your satisfaction is our top priority. Maz K.#Team6
by A verified traveler
Should be shut down
Posted 26 Aug 2024 on HotelsDisgusting Roach infested motel
Mold in the bathroom where the cockroaches were
Pillows looked slept in
Smelled of weed
Pictures are completely deceiving
I cried & drove to the nearest hotel that had availability
Should be shut down!!!!
Comment from Hotel Management
28 Aug 2024 by Brand Experience Team , Hotel Management
Hi Domenica, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Once again, we extend our sincerest apologies for any inconvenience caused. Kaur J. #team6
by A verified traveler
Posted 20 Aug 2024
Comment from Hotel Management
23 Aug 2024 by Brand Experience Team , Hotel Management
Hi Chelsea, Thank you so much for taking the time to leave us a positive rating - it's much appreciated! Kaur J. #team6
