Ratings based on 214 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Clean room, good parking, bed was made, refrigerator was loose and rocking, coffee was poor quality, price was fair
by A verified traveler
Posted 16 Nov 2024
Great people
by A verified traveler
Posted 26 Oct 2024
I come here often and it’s always clean and the managers are always nice
Comment from Hotel Management
27 Oct 2024 by Sam Patel, Hotel Management
"Thank you so much for your kind words! We're thrilled to hear that you enjoy your stays with us and appreciate our team's efforts. We look forward to welcoming you back again soon!"
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Sam Patel, Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us.
by A verified traveler from dallas
Posted 9 Oct 2024
It's very clean and nice and everyone was quiet and respectful. Staying here is buch better then other places
Comment from Hotel Management
13 Oct 2024 by sam patel, Hotel Management
"Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our place clean and respectful. We strive to create a welcoming environment for all our guests. We hope to see you again soon!"
by A verified traveler
Posted 15 Sep 2024 on Hotels
The air conditioning did not work had to get fan from the store office was closed already
by A verified traveler
Posted 12 Sep 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by sam, Hotel Management
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
by A verified traveler
Nasty place
Posted 28 Jul 2024 on HotelsI didn't stay , there was an issue with the pet policy I had an 8lb. & 10lb. Dog they would not ok a second . The pictures posted on the internet are very deceiving this place is an old dump , I was ok not staying there and loosing $94 . I didn't want my dogs to staying in a place like that either
Comment from Hotel Management
29 Jul 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Jean. The team at our Red Roof Inn Waco was saddened to see that we failed to provide you with a satisfactory stay. You stated that the photos did not match the property. In relation to the pet policy, please be advised that this location adheres to a strict one pet per room policy. Nevertheless, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Horrible place to stay
Posted 22 Jul 2024 on HotelsThere was pee all over the bathroom floor
Comment from Hotel Management
23 Jul 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Jakob. The team at our Red Roof Inn Waco was saddened to see that we failed to provide you with a satisfactory stay. You stated that the bathroom floor was covered in urine, which hindered your stay. Please accept our apologies for this, as it is not the impression that Red Roof aims to portray to its guests.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 Jul 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your perfect rating, Boreshio. The staff at the RED ROOF INN WACO and I were over the moon when we saw your 10/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
