Ratings based on 113 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 27 Oct 2024
We like the newness of the property. We like the ability to walk to McClane Stadium. The walkable paths and area around the hotel is beautiful due to its nearness to the Brazos and the bridges. It is not ideal however if you want to be in and walk within the downtown Waco neighborhood. It’s an easy drive but I’d recommend a hotel in downtown if you want to be in that neighborhood. The lobby, bar and restaurant are spacious and beautiful.
Overall it’s a comfortable and very nice stay.
Our fear is that over time when the newness wears off, lack of staffing will degrade the property. Although the present staff is friendly and willing to help but there’s just not eneough staff. In addition housekeeping fell short on service. They bed was actually messily made, we almost thought they didn’t come and then realized neither my husband or I made any attempt to make our bed so they had to have come in. We also realized that towels were replenished so that also confirmed they were in the room. However, they didn’t replace us with enough towels or wash clothes so that was irritating as well. In addition, they may or may not have even swiffered the floors. Which swiffering is very bare minimum to begin with.
Another observation is that the front desk staff sit behind the front desk. I have never observed this until this hotel so we thought it strange.
Comment from Hotel Management
29 Oct 2024 by Swolf, Hotel Management
Francesca,Thank you for taking the time to share your detailed review with us! We're so pleased to hear you enjoyed the beautiful setting near the Brazos River, as well as our lobby, bar, and restaurant. It’s wonderful to know that our convenient location and the newness of the property contributed to a pleasant stay.We apologize for the lapses in housekeeping and the shortage of towels and washcloths during your stay. Your feedback is crucial in helping us address these areas with our housekeeping team to ensure that we consistently meet guest expectations.Your comments about our front desk setup and staffing are also invaluable. While our team aims to provide the most attentive and helpful service possible, we’re actively working to enhance our staffing to keep up with demand and maintain our high standards as we continue to grow.Thank you again for your insights; they help us continually improve and deliver a memorable experience for all our guests. We hope to welcome you back soon and provide an even better stay!
by A verified traveler
Posted 25 Oct 2024
Great new hotel
Comment from Hotel Management
6 Nov 2024 by Sabrina Wolf, Hotel Management
Juan,Thank you for review, we hope to see you again in the future.
by A verified traveler
Posted 24 Oct 2024
Nice hotel
by A verified traveler
Posted 20 Oct 2024
Don’t have much in rooms. No paper no pens.
Need bigger trash in bath
Comment from Hotel Management
20 Oct 2024 by Sabrina , Hotel Management
Hello Raynette,Thank you for your feedback. I want to clarify that not having pen and paper in the rooms is part of our brand standard, but we do have them available upon request if needed. We appreciate your input about the bathroom trash size, and I'll share this with our team for future improvements. We hope to welcome you back soon and make your next stay even more comfortable!
by A verified traveler
Posted 18 Oct 2024
Great water pressure and shower head, nice fitness center and pool deck, convenient location for why I was there.
by A verified traveler
Posted 18 Oct 2024
Nice large rooms! Staff was very friendly and helpful🙂
by A verified traveler from Corvallis
Posted 15 Oct 2024
Wonderful spacious room with modern furnishings. Easy walk from Baylor but some sidewalks missing.
However, in the room noisy minibar and AC is noisy and hard to control.
Restaurant staff inexperienced and unfriendly: slow to provide service (salt and paper?), and spills coffee on my table and does not even apologize or come to wipe it.
Comment from Hotel Management
15 Oct 2024 by Marilyn , Hotel Management
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the spacious and modern furnishings of your room, as well as the convenience of our location near Baylor University.We sincerely apologize for the challenges you encountered with the minibar and AC, and we appreciate you bringing this to our attention. Our team will be addressing these issues to ensure a more comfortable experience for future stays.Regarding your experience in our restaurant, we're truly sorry for the lack of service you received. This is not the standard we strive for, and we will be retraining our staff to ensure better attention to detail and a more professional and friendly approach moving forward. Your feedback about the slow service and lack of response to the coffee spill is invaluable as we work to improve.We hope you’ll give us another chance to provide the exceptional service and comfort you deserve during your next stay in Waco.Warm regards,MarilynGeneral Manager
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Marilyn , Hotel Management
Thank you Erin for the perfect score, we appreciate your business and look forward to serving you again very soon.
by A verified traveler
Posted 25 Sep 2024
All the staff was super friendly
Comment from Hotel Management
15 Oct 2024 by Marilyn , Hotel Management
Thank you for the perfect score, we appreciate your business!
