Ratings based on 738 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
The service
Comment from Hotel Management
4 Nov 2024 by peter, Hotel Management
Thank you for the feedback regarding your recent stay with us. We appreciate taking the time to share your experience. Thank you
by A verified traveler
Posted 8 Oct 2024
by A verified traveler
Posted 6 Oct 2024
The place is kind of hidden from the public, but facilities are clean the room was comfortable, and people friendly, I wouldn’t mind going back there
Comment from Hotel Management
7 Oct 2024 by peter, Hotel Management
Thank you for the feedback . We appreciate taking the time to share your experience. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Thank you
by A verified traveler
Posted 5 Aug 2024 on Hotels
by A verified traveler
Roached
Posted 28 Jul 2024 on HotelsPlenty of roaches
Comment from Hotel Management
29 Jul 2024 by peter, Hotel Management
Thank you for the feedback regarding your recent stay with us.Please accept our apologies for the discomfort during your 4 DAYS of stay. If we had been made aware of your dissatisfaction during the stay we could have offered a solution, such as a CHANGE THE ROOM, cancellation without penalty. We do have Orkin's pest control service, we also informed H K to look at the issue very seriously, Thank You ,
by A verified traveler
Posted 21 Jul 2024
We arrived super late, but the staff was available and friendly. We were so tired so a bed was what we needed. The room, however, was not what i expected from the pictures. The lights by the bed didn't work so it was a bit dark, and the floor was so dirty as if it had not been swept on weeks. The sink/toilet/shower space was tight. There was a nice, big fridge, though.
Comment from Hotel Management
21 Jul 2024 by peter, Hotel Management
We appreciate the review regarding your experience. The guest point of view is important to improve our services. Thank You,
by A verified traveler
Posted 20 Jul 2024
It was quite
Comment from Hotel Management
21 Jul 2024 by peter, Hotel Management
We appreciate taking the time to share your experience. Thank YouThank you
by A verified traveler
Posted 18 Jun 2024
Comment from Hotel Management
21 Jun 2024 by hotel manager, Hotel Management
We appreciate the opportunity to earn your business and look forward to having you back in waco
by A verified traveler
Posted 11 Jun 2024
Clean and inviting room.
Comment from Hotel Management
12 Jun 2024 by hotel manager, Hotel Management
Thank you for sharing your experience. I have shared your review with my staff, and they join me in thanking you for your kind words. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Thank You
by A verified traveler
Posted 12 May 2024
While sheets, etc. were clean, the walls and baseboards were terrible. Lots of dirt buildup and splatters everywhere.
Comment from Hotel Management
12 May 2024 by peter, Hotel Management
Thank you for the feedback . Guest feedback helps us to continually improve, Our Head H K look in to the issue very seriously ,Thank You,
