Ratings based on 300 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Aug 2024
It didn't look like the room had been cleaned, although the sheets and towels were clean. There was a desk, but no chair, and there were no trashcans in the room. I was only there for 2 nights, and i have to admit, I would not choose to stay there again.
Comment from Hotel Management
22 Aug 2024 by Management, Hotel Management
Dear Guest,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.Thanks
by A verified traveler
Posted 21 Jun 2024
Very dirty, shower curtain was very old & dirty. Tub looked as hadn't been scrubbed for a long time. Towel were dingey & old. Dirt on floor. Daylight around door, had to put stuff in door frame so nothing could craw in. Very disappointed. Didn't stay the 2nd night.
Comment from Hotel Management
23 Jun 2024 by Management Team, Hotel Management
Dear Linda L,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered during your stay. Please know that your comments have been passed on to our housekeeping team to ensure that the necessary improvements are made. We are sorry that we were not able to meet your expectations and that you chose to check out early. We appreciate your feedback as it helps us identify areas that need attention and make necessary changes to ensure a better experience for our guests in the future. We hope you will give us another chance to provide you with the quality stay that you deserve.Warm regards,BlissPoint Inn Wabash
by A verified traveler
Posted 17 Jun 2024 on Hotels
Comment from Hotel Management
23 Jun 2024 by Management Team, Hotel Management
Thanks!
by A verified traveler
Posted 29 Apr 2024
Checking took 15 min because he couldn’t find my reservation. Room was fairly clean except for cobwebs on bathroom vent and baseboards and wallpaper were loose and discolored. No coffeemaker or even a cup to drink water. Toiletries were small soap bar and shampoo. No one was at desk to check out and return key deposit. Had to wait for someone to show up.
Comment from Hotel Management
1 May 2024 by Management, Hotel Management
Dear Jackie,I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management
by A verified traveler
Posted 21 Apr 2024
it was the worst place ever 1st rooms were dirty oldused wash closhes in the bathroom then got new rooms and found a roach in the bathroom
Comment from Hotel Management
22 Apr 2024 by Management, Hotel Management
Dear Cecilia, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management
by A verified traveler
Posted 19 Apr 2024
Location was convenient but the room was not equipped with necessities like blankets, cups, an extra roll of toilet paper, no coffee anywhere.
Staff was nice but not available to bring items missing and didn't think a cup for water was necessary since they didn't have coffee.
Comment from Hotel Management
22 Apr 2024 by Management, Hotel Management
Dear June,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks,Management
by A verified traveler
Posted 13 Apr 2024
It was the one affordable place within a 100 mile radius to stay during the total eclipse madness. I just needed a bed, so it was fine, but it may have been the zaniest, slowest motel check in experience of my life. The poor desk clerk was not prepared to handle so many people and kept making humorous mistakes like not being able to find a customer's reservation because he misread the guy's middle name as his last name when looking at his driver's license.
Comment from Hotel Management
22 Apr 2024 by Management, Hotel Management
Dear Erin,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks,Management
by A verified traveler
Posted 9 Apr 2024 on Travelocity
Comment from Hotel Management
1 May 2024 by Management, Hotel Management
Thanks
by A verified traveler
Not a good stay
Posted 25 Mar 2024 on HotelsThe room was okay but sheets were not changed because of stains, towels were not replaced after I used them, never saw a housekeeper, coffee items were not replaced, heater/air conditioner was noisy. The hotel needs to be upgraded and repaired.
Comment from Hotel Management
26 Mar 2024 by Management, Hotel Management
Dear Sandra,Thank you for taking the time to share your feedback following your recent 3-night stay at BlissPoint Inn Wabash. I am deeply disappointed to hear of the issues you experienced during your visit and would like to extend my sincerest apologies for the inconvenience caused.I have addressed your concerns with our housekeeping team to ensure that proper procedures are followed regarding changing sheets, replacing towels, and restocking amenities in the room. It is certainly not the standard we strive to uphold, and I apologize for the oversight.Regarding the noisy heater/air conditioner, I have already notified our maintenance team to address this promptly to ensure the comfort of our guests.I appreciate your valuable feedback regarding the need for upgrades and repairs at the hotel. Rest assured, we take all guest comments seriously, and your input will be considered as we work towards enhancing our overall guest experience.I would like to extend a heartfelt invitation for you to visit us again, allowing us the opportunity to provide you with the exceptional stay that you rightfully deserve. Should you decide to return, please do not hesitate to contact me directly at [email protected] so that I can personally oversee your reservation and ensure a seamless experience.Once again, thank you for sharing your thoughts, and I hope to welcome you back to BlissPoint Inn Wabash in the near future.Warm regards,Hari PatelGeneral ManagerBlissPoint Inn Wabash
by A verified traveler
Posted 3 Mar 2024
I understand the building is under new ownership. My husband and I frequently travel to the area and always stay at this facility. The rooms are decent but definitely need upgrades and remodeling. We hope to see good things and a restaurant added in the future.
Comment from Hotel Management
23 Mar 2024 by Management, Hotel Management
Dear James,Thank you for taking the time to share your feedback with us. I sincerely apologize for the cleanliness issues you experienced with the blanket during your recent stay at BlissPoint Inn Northwest Indianapolis. This is certainly not the standard of cleanliness we strive to maintain at our establishment.Please be assured that I have addressed your concerns with our housekeeping team to ensure that such oversights do not occur in the future. Your comfort and satisfaction are of utmost importance to us, and we will take the necessary steps to prevent a similar situation from happening again.I hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future. If you have any further feedback or would like to discuss your experience in more detail, please feel free to reach out to me directly.Thank you for bringing this to our attention, and we appreciate your understanding.Warm regards,Ashish PatelGeneral ManagerBlissPoint Inn Northwest Indianapolis
