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"We had a nice stay , the location was perfect, very close to canals, markets. A 10 min walk to tram 1 or 3 takes you to the station. It says it’s 1st floor, but it’s up a flight. It’s huge space, comfy bed. Only negative was not enough TP , towels not enough for 4 days, and no internet. I did chat with support, no issues were resolved. But it didn’t hamper our stay"

"It was dirty "

"Smart flats in Brussels where excellent communicators with good intructions for the collection of the keys and the apartment. The apartment was very clean and had everything needed except there was no kettle or double sheet for the sofa bed, consequently one of my son's had to sleep with just the quilt over him. I did communicate with smart flats whilst there, they said that they would sort it out but unfortunately they didn't whilst we were there for the two nights. The shower wasn't that...

"The worst customer service ever. This is a bait and switch place. The checkin- they never sent me the email to check in. Had to go through hotels to get them to set it. Then lugged up the luggage to find out that the code didn’t work. Hit up hotels again to find out that they have the wrong address. Finally went to the next place. Up another three flights. Place is nice looking and stuff but dirty. Mold in bathroom. Blood stain on sheets. No Wi-Fi. The auto light in hallway stays on for 10...

"Location excellent as very near centre. Would have been good to know about the 6 flights of stairs in the property description. A number of minor issues which we notified straight away - to be fair we asked for nobody to fix them while we were there but I took photos on arrival so we wouldn't be accused of anything."

" Modern. Room very spacious and very well equipped. Location is perfect Cleanest is very good. Everything is perfect. Nothing to complain. Quality / price very good for Gent. PS. Stairs are narrow and no elevator. Gabriel"

"Staycwas good, but a set of towels would be a good idea. "

"The apartment is beautifully decorated, comfortable beds and spacious with wine glasses and a kitchenette. But, there was a leak coming from the upstairs apartment. Not just a bit of a leak but a flood that filled a pan. As we were only there one night we had enough towels to mop it all up. This has been mentioned in previous reviews so needs to be looked at immediately. Also the bathroom door was completely missing on one side. My son refused to shower with the family able to see him! Shame...