Ratings based on 208 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Foutain Valley
Posted 21 Nov 2024
Very good location and services.
Will be back. Thank you.
by A verified traveler
Posted 10 Oct 2024
Very lovely and clean hotel. Staff was very professional and kind.
Comment from Hotel Management
11 Oct 2024 by Front Office Manager, Hotel Management
Dear Ms. LUCILLE PHAM,On the behalf of The Malibu Hotel’s Management, we would like to send to you our sincere thanks for your spending time to review your stay with us and it’s such a great pleasure to us to know that you have a comfortable stay in our hotel.With the purpose of giving our guests the best services, Malibu Team always tries to improve our qualities as well as facilities and your good feedback is a motivation that remind us always try our best to make the guest satisfy with our services.Once again, we would like to extend our deepest thank you for staying with us. We hope that we can have chances to welcome you back at Malibu hotel.Thank you & best regards.
by A verified traveler
Posted 17 Sep 2024
We like it
Comment from Hotel Management
18 Sep 2024 by Front Office Manager, Hotel Management
Dear Mr. Tat,,On the behalf of The Malibu Hotel’s Management, we would like to send to you our sincere thanks for your spending time to review your stay with us and it’s such a great pleasure to us to know that you have a comfortable stay in our hotel.With the purpose of giving our guests the best services, Malibu Team always tries to improve our qualities as well as facilities and your good feedback is a motivation that remind us always try our best to make the guest satisfy with our services.Many thanks again, we look forward to welcoming you back very soon when your travels plan ahead to bring you to Vung Tau city. Thank you and Best regards.
by A verified traveler
Posted 15 Sep 2024
Hotel is clean and beautiful plus very convenient.
Comment from Hotel Management
18 Sep 2024 by Front Office Manager, Hotel Management
Dear Mr. Low,On the behalf of The Malibu Hotel’s Management, we would like to send to you our sincere thanks for your spending time to review your stay with us and it’s such a great pleasure to us to know that you have a comfortable stay in our hotel.With the purpose of giving our guests the best services, Malibu Team always tries to improve our qualities as well as facilities and your good feedback is a motivation that remind us always try our best to make the guest satisfy with our services.Once again, we would like to extend our deepest thank you for staying with us. We hope that we can have chances to welcome you back at Malibu hotel.Thank you & best regards.
by A verified traveler
Beach time
Posted 13 Aug 2024 on HotelsVery nice property. Nice pool.
Comment from Hotel Management
27 Aug 2024 by Front Office Manager, Hotel Management
Dear Mr. FieldOn the behalf of The Malibu Hotel’s Management, we would like to send to you our sincere thanks for your spending time to review your stay with us and it’s such a great pleasure to us to know that you have a comfortable stay in our hotel.With the purpose of giving our guests the best services, Malibu Team always tries to improve our qualities as well as facilities and your good feedback is a motivation that remind us always try our best to make the guest satisfy with our services.Many thanks again, we look forward to welcoming you back very soon when your travels plan ahead to bring you to Vung Tau city. Thank you and Best regards.
by A verified traveler
Very Pleasant
Posted 3 Aug 2024 on HotelsThe hotel is about 200m from Back Beach, whereas the closest hotels are about 50m. Back Beach is superior to Vung Tao's Front Beaci in my opinion.
The room came as advertised with no complaints. The pool is excellent with a swimming play area for children. Adjacent to the pool is a young child's play room as well as foosball and billiards for we adult children. There are sections of the pool that are covered providing nice protection from rain or sun.
The buffet breakfast is well above average.
Comment from Hotel Management
27 Aug 2024 by Front Office Manager, Hotel Management
Dear Mr. Donaldson,On the behalf of The Malibu Hotel’s Management, we would like to send to you our sincere thanks for your spending time to review your stay with us and it’s such a great pleasure to us to know that you have a comfortable stay in our hotel.With the purpose of giving our guests the best services, Malibu Team always tries to improve our qualities as well as facilities and your good feedback is a motivation that remind us always try our best to make the guest satisfy with our services.Once again, we would like to extend our deepest thank you for staying with us. We hope that we can have chances to welcome you back at Malibu hotel.Thank you & best regards.
by A verified traveler
Hotel may not abide by their advertisement
Posted 23 Jul 2024 on HotelsHotel posted highlights on hotels.com that was deceptive. It says free extra bed upon request but when requested, it took frontdesk hours to confirm with sale dept and still expected me to pay extra for the bed, even after hotels.com called the hotel and told them to send me the rollaway bed as that was included in my booking and me showing them their advertisement on hotels.com. Frontdesk should be trained on what is included in booking and not relying on sale dept to confirm. Breakfast buffet has good presentation and variety but the seasoning on some dishes are slightly off. If you book via third party app, make sure to confirm with the hotel all the amenities you need and resolve right away and be careful that this hotel tends to lean towards surcharges.
Comment from Hotel Management
26 Jul 2024 by Front Office Manager, Hotel Management
Dear Miss. Mai,On the behalf of The Malibu Hotel’s Management, we would like to send to you our sincere thanks for your spending time to feedback us about your reservation on Expedia.Giving our guests the best services is always our priority. That is the reason why our Malibu Team always tries to improve the service qualities as well as facilities. For your booking request on Expedia, it is a booking online channel that our hotel is working with. However, as you know, any company have their own procedures, terms and conditions and so does Expedia which is our Malibu hotel can not interfere. Most of the guest, we always try to persuade them to book or to make reservation directly to us via email or phone because we can control these booking and as a result, we can be flexible for our guest for any incident that happen to our guest’s booking. For any booking through the third party such as Agoda, Expedia or other Travel Agents, it is really hard for us to get involved in their procedure. We truly sorry for these inconvenient and hope that you can sympathize for us.We look forward to welcoming you in the near future and we are sure that you will feel much more satisfied than you used to.Thank you & best regards
by A verified traveler
Posted 22 Jul 2024 on Wotif
Internet is very slow and TV remote control is not working properly, could be improved.
Comment from Hotel Management
26 Jul 2024 by Front Office Manager, Hotel Management
Dear Mr. Phuong,It is our Malibu Team’s great honor for having chance to serve you and your family during your stay here and we are so sorry for unexpected things that should not be happened and therefore, it made you feel inconvenient and uncomfortable. Our service conception is taking care of every small detail in our service feature during our guests’ stay at the hotel. Our Management Team very appreciates your sincere comments which help us improve our service day by day.When your return to Vungtau city, please give us a special privilege to serve you and your family with better service and we sure that you will have much more interesting experience than you used to.Thank you & Best regards.
by A verified traveler
Posted 3 Jul 2024
Very good
by A verified traveler
Posted 28 May 2024
