Ratings based on 42 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Feb 2024
good
Comment from Hotel Management
23 Feb 2024 by Tracy Nhan, Hotel Management
Dear Quy,We hope this message finds you well. We are writing to express our sincere gratitude for taking the time to provide us with your valuable feedback on your recent stay at Phoenix Hotel. Your rating of 4 out of 5 points is truly appreciated, and we are thrilled to learn that you had a positive experience with our services.At Phoenix Hotel, our commitment is to provide exceptional hospitality and ensure that our guests have a memorable and comfortable stay. Your feedback serves as a testament to our team's dedication and hard work in delivering the best possible service.We are delighted to hear that you enjoyed your time with us, and your kind words motivate us to continually strive for excellence. Please rest assured that we will share your feedback with our staff, who will be equally delighted to know that their efforts contributed to your satisfaction.Once again, thank you for choosing Phoenix Hotel, and we look forward to the pleasure of welcoming you back in the future. If there is anything more we can do to enhance your experience, please do not hesitate to reach out.Warm regards,TracyHotel Manager
by A verified traveler
Posted 16 Feb 2024
Comment from Hotel Management
18 Feb 2024 by Tracy Nhan, Hotel Management
Dear LeynaWe sincerely appreciate the time you took to share your excellent review of our services at Phoenix Hotel. The support and positive feedback from you are significant motivators and a source of pride for our dedicated team.We are delighted to learn that you had wonderful moments at Phoenix Hotel and rated us 5/5. Our team always strives to provide customers with a top-notch stay experience and a comfortable environment.Receiving high praise from you is a powerful incentive for us to continue our efforts and continually improve the quality of our services. We are committed to maintaining and enhancing the satisfaction of our valued customers in every stay at Phoenix Hotel.Once again, we extend our heartfelt thanks for choosing and trusting in our services. We look forward to serving you in your future travels and are ready to meet all your needs and preferences.Best regards,Tracy NhanHotel Manager
by A verified traveler
Posted 19 Jan 2024
Roomy room and friendly service by staff.
Comment from Hotel Management
6 Feb 2024 by Tracy Nhan, Hotel Management
Dear Mr. HiepThank you so much for taking the time to share your feedback about your recent stay at Phoenix Hotel Vung Tau. We are thrilled to hear that you enjoyed our spacious rooms and experienced friendly service from our staff.It is our utmost priority to provide a comfortable and memorable stay for our guests, and your positive comments motivate us to continue delivering exceptional service.We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future. If there is anything specific you would like to mention or if you have any suggestions for improvement, please feel free to let us know.Thank you once again for choosing Phoenix Vũng Tàu Hotel. We appreciate your patronage.Warm regards,Tracy NhanHotel Manager
by A verified traveler
Posted 28 Dec 2022
Good Location
Comment from Hotel Management
3 Jan 2023 by Tracy Nhan, Hotel Management
Dear HaiThank you very much for taking your time to share these valuable experiences with Phoenix Hotel Vung Tau .We are very glad that you have had a great stay at our property. We ensure passing your comments to our staff and management team. Your words certainly make our day and also an encouragement to make us improve’ We wish to welcome you back very soon in the future.Best RegardsTracyHotel Manager
by A verified traveler
Clean and fresh - Would recommend
Posted 30 Jun 2022 on HotelsVery clean and helpful staff. For the price the quality of everything was great. Would happily come here again one day. The hotel is also walking distance to a local supermarket in a decent size shopping mall with other fast food and entertainment options.
Comment from Hotel Management
1 Jul 2022 by Tracy, Hotel Management
Dear Aaron,
It's our pleasure to welcome you here and it was our honor to have you as your guests.
Thanks for letting us know you enjoyed the services
It's a special benefit you won't find anywhere else!
Looking forward to welcoming you back again on your future travels - but until then, wishing you all the best.
Cheers,
Tracy
Hotel Manager
by A verified traveler from Vietnam
Posted 28 Sep 2020
Friendly Staff, very clean.
Breakfast is stilled cold i.e sausages and bacon. Some baked beans and fried tomatoes would be a nice addition for western breakfast.
Comment from Hotel Management
28 Sep 2020 by Tracy, Mrs., Hotel Management
Dear Mr. Paul,
Thank you for your review. Please accept our sincere apologies that certain parts of breakfast were not up to your expectations.
Thank you for highlighting a few areas where we need to improve.
We hope to have the opportunity to welcoming you back.
Kind regards,
Tracy Nhan,
Hotel Manager,
by A verified traveler
Posted 8 Mar 2020 on Orbitz
Everything looks new and excellent service also they have good buffet breakfast
Comment from Hotel Management
8 Mar 2020 by Tracy, Hotel Management
Dear Value Guest,
It’s our pleasure to welcome you to Phoenix Hotel Vung Tau and thank you so much for taking time to write us a review.
Your feedback absolutely inspires and motivates all of us in our journey.
Thank you and hope to welcome you in our Hotel in the nearest future.
With my best regards,
Tracy Nhan
Hotel Manager
by A verified traveler
Nice Hotel Good Price Smelly Bathroom
Posted 4 Feb 2020 on HotelsHotel was a good value for the money. Service needs improving. Location is convenient next to the mall, but if you don't have a motorbike, it's not walkable from the beach, restaurants and entertainment.
On check-in they could not find our hotels.com reservation. We waited for a while, they asked us if we would pay direct if they could not find it, I said no because it's hassle to cancel with hotels.com, they eventually found the reservation.
The room was good size and comfortable bed. The downside was the stinky bathroom. It smelled like a sewer, which crept into the room. It was worse after a shower, so perhaps something to do with the water coming up. It was manageable, but smelled.
Stayed 3 nights. First day we came back late at night and room was not cleaned. We had to go to front desk and ask to them to clean room. The following day we came back around 6:30pm and the room was again not cleaned. Had to go back to front desk and ask them to clean the room. Two days in a row no proactive clean.
Breakfast was ok. On weekend there was buffet, but on Monday there was nothing, you just ordered off a menu when arrived at 9:15am. Weird, but I guess not many guests on Monday compared with weekend so they don't make food buffet?! Also first morning my GF showed up a few minutes after 9:30am and lady at front desk ran to tell her she cannot go to breakfast b/c it's too late. I was in there eating and there was still people going to the buffet at this time. It's okay hotel.
Comment from Hotel Management
5 Feb 2020 by Hotel Manager, Hotel Management
Dear Mr. Matthew,
Thank you for your feedback. I am sorry to hear that we could not met your
expectations. Of course, we will discuss the mentioned issue internally so we can improve our service.
Look forward to welcoming you another time.
Kind regards,
Tracy Nhan, Mrs
by A verified traveler
Get Way
Posted 26 Jan 2020 on HotelsComment from Hotel Management
31 Jan 2020 by Tracy Nhan, Hotel Management
Greeting from Phoenix Hotel Vung Tau.
Many thanks for sharing feedback about your recent stay with us. I am happy to know that you had a pleasant stay at our hotel while enjoying our services and facilities. I will be sure to share your feedback with the hotel team as believing that not just us but also other travelers will find your comments inspiring.
The hotel team and I hope that your future plans to Vung Tau include a return visit to our hotel and that we will have the opportunity to give you a warm welcome back.
by A verified traveler from Bagram
Posted 3 Jan 2020
The hotel was very nice the staff were very helpful. The hotel was very clean. The hotel was located about a half a mile or so from the beach walkable. The hotel was on one of the exits of a large circle with a large landmark monument, the local shopping center was on an exit of the circle also. There were several food places and a massage place close by. Very nice place great staff.
Comment from Hotel Management
5 Jan 2020 by Tracy Nhan, Hotel Management
It’s our pleasure to welcome you back to Phoenix Hotel Vung Tau and thank you so much for taking time to write us a review.
Your feedback absolutely inspires and motivates all of us in our journey.
Thank you and hope to welcome you in our Hotel in the nearest future.
With my best regards,
Tracy Nhan
Hotel Manager
