Ratings based on 41 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Penrith
Posted 10 Jan 2025
It was good. The stairs were a big reason why i wouldnt return
Comment from Hotel Management
13 Jan 2025 by Thien, Hotel Management
Dear Mr. Stuart,Thank you for sharing your feedback about your recent stay at Mercure Vung Tau. We are delighted to hear that you enjoyed our beautiful location and the scenic views.We appreciate your comments regarding the stairs and apologize for any inconvenience caused by the lack of an elevator. Mercure Vung Tau is a renovated, unique property located on the mountain slope, and its old structure is the reason why the hotel does not have a lift. We understand that this may cause some inconvenience, and our team always strives to provide more detailed information about the property to better accommodate guest preferences when assigning rooms.Again, thank you for your rating, and we look forward to welcoming you back soon!Best regards,Thien DaoAssistant Guest Relations Manager
by A verified traveler from Penrith
Posted 10 Jan 2025
I liked the outlook, the view the soundif the waves rolling in. The food waa also good.
The Stairs were a nightmare. Dont you dare leave anything in your room..itll cost you 100 stairs to return.
Comment from Hotel Management
13 Jan 2025 by Thien, Hotel Management
Dear Mr. Stuart,Thank you for sharing your feedback about your recent stay at Mercure Vung Tau. We are delighted to hear that you enjoyed our beautiful location and the scenic views.We appreciate your comments regarding the stairs and apologize for any inconvenience caused by the lack of an elevator. Mercure Vung Tau is a renovated, unique property located on the mountain slope, and its old structure is the reason why the hotel does not have a lift. We understand that this may cause some inconvenience, and our team always strives to provide more detailed information about the property to better accommodate guest preferences when assigning rooms.Again, thank you for your rating, and we look forward to welcoming you back soon!Best regards,Thien DaoAssistant Guest Relations Manager
by A verified traveler
Posted 13 Nov 2024
Great hotel clean, services, and great location
Comment from Hotel Management
16 Nov 2024 by Thien, Hotel Management
Xin chào michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon!Sincerely,Thien DaoAssistant Guest Relations Manager
by A verified traveler from Vancouver
Posted 12 Nov 2024
The most beautiful hotel! We loved staying here - the pools and ocean views were unreal! Staff was very friendly and accommodating
Comment from Hotel Management
12 Nov 2024 by Thien, Hotel Management
Xin chào Tara,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon!Sincerely,Thien DaoAssistant Guest Relations Manager
by A verified traveler
Posted 3 Nov 2024
Outstanding property, rooms, and amenities!
Comment from Hotel Management
5 Nov 2024 by Thien, Hotel Management
Xin chào Aaron,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,Thien DaoAssistant Guest Relations Manager
by A verified traveler from Tacoma
Posted 11 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Thien, Hotel Management
Xin chào Van,Thank you for your rating and we are glad you enjoyed your stay at Mercure Vung Tau.We hope to welcome you back soon!RegardsThien DaoAssistant Guest Relations Manager
by A verified traveler
Posted 28 Mar 2024 on Hotels
The hotel staff were really nice and so helpful. The room was immaculate and very comfortable. Gym was well equipped and pool was also very, very nice. I found the food / drinks terrace needed some love and repairs to tables, chairs, parasol's.
by A verified traveler from Maylands
Posted 14 Feb 2024
Such a relaxing experience. The hotel is situated right on the Vung Tau coast with serene views over the China Sea. The rooms are modern and immaculate and the buildings are French colonial, nestled amongst beautiful gardens, and with an infinity pool and children’s shallower pool. The buffet breakfast in the restaurant was varied and plentiful. Staff were very and helpful, particularly Trieu and Coang, not forgetting the lifesavers who looked after the beach and pool areas. Book a room on the sea side rather than ‘hillside’ and request a room with sea views. The sunsets are amazing as an amber then red sun sinks beneath the sea. Easy walk or ride to local shops and restaurants. Would highly recommend.
Comment from Hotel Management
5 Mar 2024 by Hieu Nguyen, Hotel Management
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Hieu Nguyen (Mr.)Duty Manager
by A verified traveler from Ota-ku
Posted 10 Dec 2023
Comment from Hotel Management
3 Jan 2024 by Hieu Nguyen, Hotel Management
Dear Kentaro,Thank you for taking the time to share this wonderful review of your recent stay at Mercure Vung TauWe hope to have an opportunity to welcome you back to our hotel again soon!Sincerely,Hieu Nguyen (Mr.)Duty Manager
by A verified traveler
Posted 2 Nov 2023
The surroundings of the property are so beautiful naturally
The sea view is wonderful
But the rooms lack privacy and are not convenient .
There are stairs everywhere , no elevator.
Comment from Hotel Management
10 Nov 2023 by Hieu Nguyen, Hotel Management
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Mercure Vung Tau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Hieu Nguyen (Mr.)Duty Manager
