Ratings based on 36 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2023 on Hotels
Cosy, very kind and professional helpful staff, including the breakfest lady. When back in Vrchlabí, I am sure to stay here again.
by A verified traveler
Posted 27 Jul 2023 on Hotels
pokoj do ulice a bez AC , takže velké teplo - a při otevřeném okně velký hluk
by A verified traveler from Park City
Posted 17 May 2022
The hotel was not staffed. I received a text message with how to access the hotel and my room. The entire building looked dark and deserted. Maybe it was slow. But it was less than inviting. I decided to stay at a hotel down the road that had people working there and an open restaurant.
by A verified traveler from Prague
Posted 2 Feb 2020
Good location and friendly, helpful staff. Family Studio is perfect for us.
My wife though was complaining about being cold as the heating would not always be on and it would be very cold in the room when we got in from skiing.
Staff did sort this quicker whenever we raised it.
by A verified traveler
Posted 24 Aug 2019
In the year 2019 it's very disappointing to find out that there is actually no WIFI in the room at all. Turning to the staff twice did bring 0 results.
Also, when using technology one would better make sure that the entry keys work for accessing the room at all time, otherwise guests are stuck outside.
The cons are that the rooms are big and comfy and clean, which makes me wonder why this little tech problem couldn't be resolved to make us happier.
by A verified traveler from Prag
nice location to stay
Posted 19 Aug 2019 on Hotelsnice location walking distance to City Hall and some good restaurants, spacious proper equipped rooms, breakfast room pretty small and loud but good breakfast
by A verified traveler
Great hotel!
Posted 2 Jul 2019 on HotelsThe staff was very accommodating and we can’t say enough about the hotel room. We were very impressed – it was like something you would find in an upper and hotel in a larger city.
by A verified traveler
Posted 28 Apr 2019 on Hotels
Great location, rooms were never cleaned during our stay, beds are not the most comfortable, overall its a good place, but a bit expensive for what it provides, we had WiFi issues on our apple devices, Android was a bit better but many disconnects
by A verified traveler
Posted 28 Jan 2019
Big room, modern and clean. Beds were great and comfy.
Staff were friendly and helpful.
by A verified traveler
Posted 14 Sep 2018 on Hotels
Clean rooms. Quiet location. Yummy breakfast with fresh pastry.
