Ratings based on 987 Verified Reviews

3.7 out of 5
69% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 27 Sep 2024
Location is great when you arrive with public transportation. With car, not so.
Comment from Hotel Management
6 Oct 2024 by Hotel Astor Kiel by Campanile, Hotel Management
Lieber Daniele,vielen Dank für Ihre positive Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt hatten. Sollten Sie noch Verbesserungsvorschläge haben, lassen Sie es uns gerne wissen.Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen!Liebe Grüße
5 out of 5
by A verified traveler

Posted 17 Sep 2024
Just very ok for my purpose I.e sleep close to my workplace.
Comment from Hotel Management
6 Oct 2024 by Hotel Astor Kiel by Campanile, Hotel Management
Dear Tor,Thank you for your positive review! We're glad to hear that our hotel met your needs for a convenient and comfortable stay. Your satisfaction is important to us, and we appreciate your feedback.We hope to welcome you back on your next visit!Best regards
3 out of 5
by A verified traveler

Tired-looking but clean.

Posted 16 Jul 2024 on Hotels
Fairly tired-looking hotel, but perfect for a no-frills stop in the middle of a long journey. Clean, large rooms. Extremely central location with easy parking and access.
Comment from Hotel Management
9 Oct 2024 by Hotel Astor Kiel by Campanile, Hotel Management
Dear Hilde,Thank you for sharing your thoughts! We're pleased to hear that you found our hotel clean and ideally located for your travels. We appreciate your feedback and will strive to make improvements. We look forward to welcoming you again!
5 out of 5
by A verified traveler

Posted 24 Jun 2024
No comm
Comment from Hotel Management
9 Oct 2024 by Hotel Astor Kiel by Campanile, Hotel Management
Thank you for your review! We’re glad you enjoyed the location and service. We apologize for the inconvenience caused by the lack of air conditioning. We hope to welcome you back soon!
5 out of 5
by A verified traveler from Hamburg

Posted 13 Oct 2023
Comment from Hotel Management
2 Nov 2023 by Astor , Hotel Management
Lieber Gast,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,
1 out of 5
by A verified traveler

Posted 24 Jul 2023
Comment from Hotel Management
15 Aug 2023 by Astor , Hotel Management
Vielen dank
1 out of 5
by A verified traveler

Posted 30 Sep 2022 on Hotels
The coridor at the 7th floor was occupied by 7 people having i party with beer and drinks, using the chairs from their rooms In the bathroom the floor wasn't clean and there was mould arround the floor/wall joints, The toilett wasn't clean. In their e-mail they promissed a discount if parking in Karstad garage was 6 euro but the reception claimed 10 euro. A very disapointing experience this hotel
Comment from Hotel Management
24 Oct 2022 by AB, Hotel Management
Thank You
2 out of 5
by A verified traveler

Very un proof service - NO IN ROOM SAFE

Posted 17 May 2022 on Hotels
Believe or NOT – NO room with SAFE BOX even the receptionist keep saying it was there in the room. Finally she had to call (Manager?) to hear what happen to in room safe-Reception has NO safety BOX like the normal hotels would have it. Waste lots of time in reception area – several times NO working people there. Very un proff service from reception. We ask for a quiet room - was giver room 601(room star from 5 floor) right to the noisy walking street. When people complain no kettle, then only get it you ask. When we ask after new room after first nt in noisy room - no problem if we can wait half day to after 3pm because this will the last floor to clean = 9floor. Other hotels will offer chance room but will do clean right away since they know we are waiting ... were told they do clean by floor so do not care that most expensive rooms in top will be last to be ready for customers. The best to say about this hotel was the view if you have patience to wait for the right room. The way the reception handle the safe box was extreme strange - we leave our private stuff - no idea where and who has access - gave us a paper with room no and htl name ? Because of NO interesse for private in-room safe box which absolute most import when travel can only give 1 *and that for the view. No glass-Mugs not even plastic.
Comment from Hotel Management
3 Jul 2022 by Astor , Hotel Management
vielen dank für Ihre Bewertung
5 out of 5
by A verified traveler

Posted 8 Apr 2022
Comment from Hotel Management
28 Nov 2022 by AB, Hotel Management
Danke
3 out of 5
by A verified traveler

Great location but average hotel

Posted 21 Mar 2022 on Hotels
Amazing view from the top floor but otherwise average hotel. Our room was very basic but clean, but it needs updating and renovation. Some fixtures and fittings were not in a good condition. Breakfast is too expensive, very good cafes and restaurants are literally across the street where breakfast can be found for half the price.
Comment from Hotel Management
3 Jul 2022 by Astor , Hotel Management
vielen dank für Ihre Bewertung
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