Ratings based on 978 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
When I entered the building the smell was already very bad, I was with my daughter and I was afraid to go out at night in the hallway, there were food crumbs on the sofa in the room, a handprint on the mirror next to the TV, there was no rug in the bathroom, I had to use a towel to step on after showering, which wasn't even a face towel, maybe it was a sanitary towel, I don't recommend it.
Comment from Hotel Management
18 Jan 2025 by Manager, Hotel Management
Hello Nadalutti, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address your concerns with the appropriate teams for further assessment. We strive to provide a comfortable and pleasant environment for all our guests and regret that we fell short of this during your visit. Thank you for bringing these issues to our attention, and we hope to improve for future patrons.
by A verified traveler
Posted 8 Jan 2025
Best impressions!
Comment from Hotel Management
11 Jan 2025 by Manager, Hotel Management
Hello Pavlo,We are pleased to hear that you had a positive experience during your stay with us. Your satisfaction is important to us, and we are delighted that we were able to leave a lasting impression on you. Thank you for choosing to stay at our hotel, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
7 Jan 2025 by Manager, Hotel Management
Hello ISABEL,We are very pleased to hear that you had a fantastic experience during your stay with us. We hope to welcome you back soon for another excellent stay!
by A verified traveler
Posted 4 Jan 2025
The food need to have varieties.
Comment from Hotel Management
4 Jan 2025 by Manager, Hotel Management
Hello Grace,We appreciate your feedback on the food options and will share this with our team for consideration. Our goal is to continuously improve our offerings to better cater to our guests' preferences. We hope to have the opportunity to welcome you back in the future for an enhanced dining experience.
by A verified traveler
Posted 1 Jan 2025
Excellent place especially for the price!
Comment from Hotel Management
3 Jan 2025 by Manager, Hotel Management
Hello Shawn,We are delighted to hear that you enjoyed your stay with us and found our hotel to be of good value. Your positive feedback is greatly appreciated. If you have any future travel plans, we hope to welcome you back again soon.
by A verified traveler
Posted 1 Jan 2025
There were roaches and mice in my room. 308. Horrible stay.
Comment from Hotel Management
3 Jan 2025 by Manager, Hotel Management
Hello Charles, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Manager, Hotel Management
Hello Michael, We're sorry to hear that your experience did not meet expectations. If you have any specific feedback to share, please reach out to us so we can address the issues.
by A verified traveler
Posted 29 Dec 2024
Nothing
Comment from Hotel Management
30 Dec 2024 by Manager, Hotel Management
Hello Julius, We appreciate your feedback and apologize for any shortcomings you may have experienced during your stay. Our team continuously strives to improve our guests' experience. If you have any further comments or concerns, we encourage you to reach out to our management team directly for assistance. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 26 Dec 2024
Great!!!
Comment from Hotel Management
28 Dec 2024 by Manager, Hotel Management
Hello Angela,We are thrilled to hear that you had a positive experience during your stay with us. Our team works hard to ensure all our guests enjoy their time at our hotel. Should you have any future inquiries or need assistance, please do not hesitate to reach out to us.
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Manager, Hotel Management
Hello Claudia,We are thrilled to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to share them with us. We look forward to welcoming you back soon!
