Ratings based on 462 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
The hotel and room were excellent, however the Wi-Fi was very poor to non existent. The shower pressure was not very good, with the temperature constantly fluctuating when in use.
Comment from Hotel Management
21 Oct 2024 by La Direction, Hotel Management
HelloThank you for your returnWe will check what you say to repair Looking forward to welcoming you soon
by A verified traveler
Posted 7 Sep 2024
The staff at check in were clearly prejudice and not very friendly or helpful.
Then inside the room the sheets and pillowcases smelled like mildew. The A/C was not working and the wifi did not work the whole 2 days we were there.
It was a nightmare.
Finally, on the last day after my husband spoke to countless staff, managers and complained they offered to refund half our stay.
Comment from Hotel Management
9 Sep 2024 by La Direction, Hotel Management
HelloThank you for your feedback. I did meet your husband who told me about his inability to connect to the wifi, the problem of bed linen, and a malfunction of air conditioning in a group common to 60 rooms which no other customer complained. Just like the wifi and just like the sheets from elsewhere which I did not have other negative feedback. I will actually proceed to the refund as seen together with your husband of half the stay because I can hear that you had specifically these problems. I am less concerned with the references you and your husband made to us for inappropriate behaviour on account of your background, which we do not take into account, like any other client.
by A verified traveler
Posted 18 Sep 2022
It is very convenient close to the freeway but still quite
Comment from Hotel Management
19 Sep 2022 by La Direction, Hotel Management
Thank you so muchLooking forward to welcoming you soon!!
by A verified traveler
Posted 2 Sep 2022 on Ebookers
Several things are no updated
Comment from Hotel Management
5 Sep 2022 by La Direction, Hotel Management
Merci pour votre retourAu plaisir de vous revoir
by A verified traveler from London
Posted 24 Feb 2020
No Evenings meal service. Web site says the have a restaurant open in the evenings on Saturday but they didn’t. We ordered in pizza.
by A verified traveler
Posted 27 Jul 2019 on Ebookers
Stayed twice on a trip to spain and back. The first time was O.K, even though we had to wait for 15min for someone to show up at the "24h reception" for checking out. On our way back, we got a room on the bottom floor, which was populated with some local bugs, it wasn't too bad, though. This time, however, we got locked out while loading the car, since the card-reader at the back door was broken and the "24h reception" was once again not occupied and the door bell did not prompt any reaction for over 15 minutes. Left the hotel room card and a note below the entrance sliding door, couldn't be bothered to stand out in the storm for longer.
by A verified traveler
Posted 19 Apr 2019
when we arrived at the hotel the restaurant was shut (despite advertising its open on Saturday night), the nearest restaurant is three miles away so without a car you can’t get there and the WiFi didn’t work so we couldn’t even order takeaway
The location is inconvenient for any sort of town and the airport so if you haven’t got a car you will spend a lot on taxis
Staff were abrupt and unhelpful
On the plus side the rooms were basic but they were clean
There were hardly any other guests so it was a very quiet atmosphere
I definitely wouldn’t recommend
by A verified traveler
Posted 5 Apr 2019 on Hotels
by A verified traveler
Posted 4 Feb 2019 on Hotels
Comment from Hotel Management
10 Oct 2019 by cn, Hotel Management
Merci beaucoup!
by A verified traveler
A handy and pleasant stopover
Posted 20 Jan 2019 on HotelsA really good value hotel in close proximity to Grenoble airport.
Comment from Hotel Management
10 Oct 2019 by cn, Hotel Management
Thank you!
