Ratings based on 194 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Sercotel Jardines de Uleta Suites, Hotel Management
Estimado Peter,Gracias por compartir su experiencia en nuestro hotel. Lamentamos que su estancia no haya sido del todo satisfactoria. Para poder mejorar nuestros servicios, nos gustaría conocer el motivo de su valoración.Siéntase libre de comunicarnos cualquier asunto.Reciba un cordial saludo.
by A verified traveler
Posted 11 Jun 2024
I always stay here when i come to vitoria
Comment from Hotel Management
12 Jun 2024 by Sercotel Jardines de Uleta Suites, Hotel Management
Dear Mona, Thank you very much. We are very happy to receive such positive comments like yours. We hope you choose us again on your next visit to Vitoria-Gasteiz.Best regards.
by A verified traveler
Posted 11 Jun 2024
Rooms cmfortable and clean in a ice neighbourhood . 30 min walk to city center
Comment from Hotel Management
12 Jun 2024 by Sercotel Jardines de Uleta Suites, Hotel Management
Dear Mona, Thank you very much. We are very happy to receive such positive comments like yours. We hope you choose us again on your next visit to Vitoria-Gasteiz.Best regards.
by A verified traveler
Posted 12 May 2024
Great parking garage with plenty of interior height. Well lighted and attractive. The room was great. Had a large TV good Internet, comfortable bed high quality linens.
Comment from Hotel Management
12 Jun 2024 by Sercotel Jardines de Uleta Suites, Hotel Management
Dear Rae,Thank you very much for your positive review of our hotel! Comments like yours show us that we are on the right track. We look forward to welcoming you again on your next visit to Vitoria, we are waiting for you!Kind regards.
by A verified traveler
Disappointing
Posted 2 Oct 2023 on HotelsHave stayed here many time and always been happy, however was extremely disappointed this time with rooms, quality of the breakfast and unfriendly staff.
Comment from Hotel Management
16 Oct 2023 by Hotel Jardines de Uleta Suites, Hotel Management
Dear Daniel,thank you for your comment and we are sorry that your last experience with us was not to your liking. We hope to welcome you back very soon so that you can change your mind. Best regards .
by A verified traveler
Posted 17 Aug 2023 on Hotels
Comment from Hotel Management
3 Sep 2023 by Hotel Jardines de Uelta , Hotel Management
Garcias por su valoracion. Un saludo.
by A verified traveler
Great Experience at Sercotel!
Posted 20 Jul 2023 on HotelsGreat experience and service! My girlfriend and I stayed at Sercotel Jardines de Uleta Suites during our trip to Vitoria-Gasteiz for the Ironman race. The hotel is located about 25-30 minute walk from the city center. Lorena at the front desk was absolutely amazing, genuine and had great energy. The rooms were much larger than anticipated and the breakfast buffet was quite enjoyable.
Comment from Hotel Management
4 Aug 2023 by Sercotel Jardines de Uleta Suites, Hotel Management
Dear Sebastian,Thank you very much for the good message and for giving us the best possible score. It is a pleasure for us to read that our staff was incredible and especially Lorena. It will be a pleasure to welcome you back very soon!Kind regards.
by A verified traveler
An amazing hotel and a lovely experience
Posted 21 Jun 2023 on HotelsAbsolutely incredible hotel!! We booked for the Azkena Rock Festival and were stunned when we arrived at the property. Our suite was massive, with a full size kitchen, gorgeous bathroom and bedroom and lovely views. Excellent hotel facilities and really lovely accommodating staff. Cleaners came and were flexible as to when they came. A 10 minute walk to the festival, close to bus routes.
Comment from Hotel Management
22 Jun 2023 by Sercotel Jardines de Uleta Suites, Hotel Management
Dear Lauren,Thank you very much for the good message and for giving us the best possible score. It is a pleasure to know that you have enjoyed a few happy days in Jardines de Uleta. We are waiting for you at the next Azkena Rock 2024 festival ;)Kind regards
by A verified traveler
Posted 20 Jun 2023
The suite was beautiful and clean and the staff were fantastic. However not being allowed to use the kitchen in our suite because it’s only for those who rent for a minimum of four nights is extremely disappointing. (We had the suite for 3 nights). Also no coffee machine in our room or at least a free coffee station in the lobby is super disappointing considering the room was pretty expensive.
Comment from Hotel Management
20 Jun 2023 by Jardines de Uleta Suites, Hotel Management
Dear Martin,Thanks for your comments. Your opinion is very important to us. Unfortunately, room reservations for three nights do not include the kitchen. Only apartment reservations of more than three nights include a kitchen. We would have been happy to offer you a coffee if you had contacted our reception. We hope to see you.Kind regards
by A verified traveler
gem found by accident
Posted 29 Aug 2021 on Hotelsexcellent value for money, spacious appartment room with full kitchen (!!)
Comment from Hotel Management
27 Sep 2021 by Jardines de Uleta Suites, Hotel Management
Thank you for your comments.
