Ratings based on 62 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2019
Comment from Hotel Management
6 Sep 2019 by La recepción , Hotel Management
Agradecemos su valoración
Reciba un cordial saludo.
by A verified traveler
Posted 7 Aug 2019
Comment from Hotel Management
8 Aug 2019 by La recepción , Hotel Management
Agradecemos sus calificación .
Reciba un cordial saludo .
by A verified traveler
Posted 27 Mar 2019
Excellent size rooms, great kitchen facilities, Bathroom spotless.
Really happy with apartment this was our second one night visit. We would definitely stay again, Excellent value for money.
Comment from Hotel Management
28 Mar 2019 by Reception, Hotel Management
Hello,
Thank you for your comments.
Regards
by A verified traveler
Concrete bunket
Posted 27 Jul 2018 on HotelsIt’s a 2 star so I shouldn’t expect to much but it is a horrible looking concrete building and felt dirty and uninviting. It has no staff post 7pm and we felt unsafe . Apartment clean and tidy- balcony dirty and without furniture. You get what you pay for but being unmanned is not good. Very low class and not recommended
Comment from Hotel Management
28 Jul 2018 by La recepción , Hotel Management
Hello we are sorry you did not appreciate the outside of our aparthotel.
as regards the reception hours these are indicated on expdia and on our website.
the aparthotel is secured and guarded. staff are on site to answer all emergencies.
we took note of your comment regarding the terrace.
cordially
the reception
by A verified traveler from Sax, Valencia
This is more of a complaint than a review!
Posted 30 Jun 2018
Pros: N/A
Cons: Communication, the check-in service, accessibility, parking, the overall advertisement of the place which did not suit the actual experience.
Location: Not secure, felt unsafe!
This apartment is not suitable for holiday makers! The entrance is up a very steep slope, how are you expected to carry suitcases up a hill this steep.
We were not informed that after 7pm we would have to check into the apartment using an electronic service until we had contacted the staff who said that they would give us “additional information”.
The automated check-in was not working properly on the night, which was confirmed by the staff the following day who said that they had received numerous complaints, so why was this not appropriately addressed?
The apartment did not have designated parking bays for customers and there was no indication as to where secure parking could be found; and the apartment’s parking was not secure in the slightest. As well as this the apartment was informed that I was travelling with a disabled guest who would require easy access, this was not adhered to!
The advertising pictures did not show the pitfalls accompanying this apartment, such as the steep entrance slope which was unsuitable for travelling guests, and disabled guests.
We are surprised that not attempt was made to contact us before charging the apartment to my debit card seeing as we had informed them that we were not able to stay at this location, due to difficulties.
This inevitably led to us to having to find other accommodation which was more expensive!
Comment from Hotel Management
13 Jul 2018 by THE MANAGER, Hotel Management
Hello, unfortunately we can not thank you for your visit because you have not slept in our establishment.
you didn't indicate that you will be accompanied by a person with reduced mobility. Our hotel is precisely equipped to welcome any person with reduced mobility.
we have an outdoor parking and a private garage that you dIdn't have solicite at the time of booking.
Our reception hours are indicated on the expedia site, on our own website page as well as outside the reception.
As indicated on expedia, in case of arrival after 7pm you must register through the machine autocheckin.
(It worked perfectly well that night). moreover in case of problem the emergency number is indicated)
Your stay was non-refundable, in case of no show no refund is accepted.
we find it particularly unfair to see that you have left this comment without informing our team properly, without having contacted the emergency number so that our colleague can help you.
by A verified traveler
Posted 5 Jun 2018 on Hotels
Nice clean room. Helpful staff.
Comment from Hotel Management
12 Jun 2018 by La recepción , Hotel Management
thank you very much for your visit
best regard
the reception team
Recommended
for Everyoneby A verified traveler from VENEZUELA
Staff
Posted 3 Jun 2018Not clear enough the explanation if you arrive after the check in time !
Comment from Hotel Management
3 Jun 2018 by La recepción , Hotel Management
Good morning
next time thank you for calling the emergency number and someone will help you
best regard
the reception
by A verified traveler
Posted 2 Dec 2019 on Hotels
El apartamento muy bien equipado. Nos habían dejado la calefacción encendida y estaba super confortable. Cocina grande y equipada. Camas cómodas. Limpieza bastante bien (se veía limpio) salvo alguna telaraña. Zona tranquila y sin ruidos. Al lado del Buesa Arena y Cc Boulevard. Aparcamiento gratuito en el exterior y en parking por 6 €/día. Al lado hay un restaurante bastante majo. Para repetir.
by A verified traveler
Posted 12 Sep 2019
Endroit calme. Appartement spacieux bien équipé. Proche parc
Comment from Hotel Management
15 Sep 2019 by La recepción , Hotel Management
Agradecemos sus comentarios
Reciba un cordial saludo
by A verified traveler
Mejorable
Posted 1 Sep 2019 on HotelsTodo muy bien, pero faltaria poner mas esmero, en intentar limpiar de hormigas y cucarachas, que me encontre dentro de varias habitaciones de la casa
Comment from Hotel Management
8 Sep 2019 by La recepción , Hotel Management
Buenas tardes,, nos hubiese gustado saberlo en el momento,para así darle una solución al momento y hacer su estancia mas confortable .Agradecemos sus comentarios ,los tomaremos en cuenta para mejor nuestro servicio.
Reciba un cordial saludo.
