Ratings based on 984 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Natalie, Hotel Management
Thank you for taking time out your day to give us feed back we appreciate you and hope to see you again.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Natalie, Hotel Management
We’re delighted to know you enjoyed your stay with us. Your positive feedback means a lot to our team!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Natalie, Hotel Management
"Thank you for your review and for choosing to stay with us! We're glad to hear you had a positive experience. We’re always looking to improve and would love to know how we can make your next stay even better. Your feedback is invaluable to us, and we hope to welcome you back soon for an even more exceptional stay!
by A verified traveler
Posted 2 Nov 2024
Staff was great, area was awesome
Comment from Hotel Management
3 Nov 2024 by Natalie, Hotel Management
Thank you so much for your amazing review! We're thrilled to hear that our staff and the area made such a positive impression on your stay. We appreciate your feedback and look forward to welcoming you back for another fantastic experience!
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Natalie , Hotel Management
Thank you Tyesha for staying with us and for your feedback! We're thrilled you enjoyed your visit. We're always aiming for a perfect 5, so if there's anything specific we could do to make your next stay even better, we'd love to hear it. Hope to see you again soon!"
by A verified traveler
Posted 14 Oct 2024
We just spent a night, but it was quiet and clean.
Comment from Hotel Management
15 Oct 2024 by General Manager, Hotel Management
Dear Jennifer, It's wonderful to hear that our efforts to provide a comfortable and spotless environment positively impacted your stay. We believe a clean space contributes to a relaxed and enjoyable experience for our guests. Your feedback is a fantastic encouragement for all of us here at Surfbreak Oceanfront Hotel, Ascend Hotel Collection, and we can't wait to exceed your expectations once more on your next visit. We look forward to welcoming you again! Jessica CorleyGeneral Manager
by A verified traveler
Posted 14 Oct 2024
Staff was friendly and attentive. Realized i was assigned the wrong room after booking another night but received no credit. View in the partial was merely ok but the oceanfront is always best. Location is prime to the boardwalk, shops, watersports, and breakfast buffet. Having a microwave and fridge was probably the biggest plus.
Comment from Hotel Management
14 Oct 2024 by Jessica, Hotel Management
Thank you for your kind review; we are pleased you enjoyed your stay at Surfbreak Oceanfront Hotel, Ascend Hotel Collection. Our goal is to deliver excellent value at a great price, so it is lovely to know this was your experience. We appreciate you highlighting our prime location. We have noted your feedback and observations about the room. We hope to see you soon. We look forward to welcoming you again! Jessica Corley General Manager
by A verified traveler
Posted 14 Oct 2024
Our room was clean and comfortable. The ocean view from our balcony was amazing!
Comment from Hotel Management
14 Oct 2024 by Natalie , Hotel Management
Hello Emily ,Thank you so much for your wonderful review! We’re delighted to hear that you found the room clean and comfortable and enjoyed the amazing ocean view from the balcony. We look forward to welcoming you back soon!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
13 Oct 2024 by General Manager, Hotel Management
Dear Rogelio, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.We look forward to welcoming you again,Jessica CorleyGeneral Manager
