Ratings based on 1,397 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mint hill
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for your fantastic 5-star review! We’re thrilled to hear you enjoyed your stay and that our team could contribute to your positive experience. Your kind words mean the world to us, and we’re delighted to know we met your expectations.We hope to have the pleasure of welcoming you back for another memorable stay soon!
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for your glowing 5-star review! We’re thrilled to hear you enjoyed your stay with us. Your kind words mean the world to our team and motivate us to continue providing exceptional service.If there’s anything specific that stood out or any suggestions you’d like to share, we’d love to hear them. We hope to welcome you back for another wonderful stay soon!
by A verified traveler
Posted 16 Dec 2024
The people were friendly, the spot was easy to find, and we had a room the size of a small apartment, with 2 ocean-view balconies, for about relatively cheap. The bathtub had jets, which was a plus; and I’ll take advantage of the sauna/pool area when we visit again and have less planned.
I enjoyed walking the board walk, and the food options in the area were decent.
We got a call about (I’m pretty sure) going to a meeting about the time-share; we skipped the meeting, but they did say they had renovations planned…I think that’s a great idea. This is in a great location, but the decor/appliances/building aesthetics could use an update.
The only thing that was really tough to deal with was the bed…it was not comfortable, and it had a cover under the sheets that crinkled loudly whenever you moved…because the bed was uncomfortable, we moved a lot. We ended up sleeping on the pullout bed, which was much more comfortable…which is kind of crazy.
At the end of the day, though, for the value that we paid, this was a great spot. The people were friendly, the view from the 6th floor was great, and we didn’t break the bank to stay there and have a nice weekend away…I’ll just bring extra bedding to put on top of the mattress next time we visit, haha
Comment from Hotel Management
17 Dec 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for sharing your detailed feedback and for rating us so highly! We’re delighted you found our staff friendly, the location convenient, and your spacious room with ocean-view balconies such a highlight. It’s great to hear that you enjoyed the jetted tub and walking the boardwalk as well.We appreciate your candid remarks about the decor, appliances, and especially the bed. Your experience with the mattress and bedding is something we’ll take into account as we continue making improvements. It's exciting to know you're planning another visit and intend to take advantage of amenities like the sauna and pool next time!Your insight is incredibly valuable, and we’re glad you found the overall value and location worthwhile for your getaway. We’ll strive to make your next visit even better. Thank you again for choosing us, and we look forward to welcoming you back soon!
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for the perfect rating! We're thrilled you had such a great experience and hope to welcome you back again soon!
by A verified traveler
Posted 1 Dec 2024
convenientto everything, all rooms equipped with kitchen and overlooking the ocean. We will stay here again.
Comment from Hotel Management
2 Dec 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location and the ocean-view rooms with kitchen amenities. It’s wonderful to know you plan to stay with us again—we look forward to welcoming you back for another memorable experience!
by A verified traveler
Posted 1 Dec 2024
Ocean Sands is my favorite place to vacation. All staff are friendly and resort clean and safe to walk around. Lots of restaurants closeby
Comment from Hotel Management
2 Dec 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for making Ocean Sands your favorite vacation spot! We’re thrilled to hear you enjoyed our friendly staff, clean resort, and safe environment. It’s great that you also appreciated the nearby dining options. We can’t wait to welcome you back for another wonderful stay!
by A verified traveler from Framingham
Posted 24 Nov 2024
The Fire Alarm went off repeatedly for half the morning. That was disappointing.
Comment from Hotel Management
25 Nov 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for your feedback. We sincerely apologize for the repeated fire alarm disruptions during your stay. We understand how frustrating this must have been and regret the inconvenience caused. Your comfort is important to us, and we are taking steps to ensure such incidents are minimized in the future.We appreciate your understanding and hope you’ll give us another opportunity to provide a more relaxing experience.
by A verified traveler
Posted 22 Nov 2024
The property is in a good location with great views.
Comment from Hotel Management
22 Nov 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for your wonderful 5 out of 5 rating! We're delighted you enjoyed our prime location and the beautiful views. We hope to welcome you back for another memorable stay soon!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for your review and for rating your stay 4 out of 5! We're glad you enjoyed aspects of your visit and appreciate your feedback. If there's anything we could do to make your experience a perfect 5, please let us know. We hope to welcome you back soon!
by A verified traveler
Posted 19 Nov 2024
Everything was excellent from the time I checked in great help from kat who check me in to my stay every thing was top rated thank again for everything
Comment from Hotel Management
19 Nov 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you so much for sharing your feedback! We're thrilled to hear that your stay was excellent from start to finish. Kat will be delighted to know she made a great impression during check-in. We take pride in delivering top-rated experiences, and it’s wonderful to know we hit the mark for you. Thank you for choosing us, and we look forward to welcoming you back again soon!
