Ratings based on 1,384 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for your review and for rating your stay 4 out of 5! We're glad you enjoyed aspects of your visit and appreciate your feedback. If there's anything we could do to make your experience a perfect 5, please let us know. We hope to welcome you back soon!
by A verified traveler
Posted 19 Nov 2024
Everything was excellent from the time I checked in great help from kat who check me in to my stay every thing was top rated thank again for everything
Comment from Hotel Management
19 Nov 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you so much for sharing your feedback! We're thrilled to hear that your stay was excellent from start to finish. Kat will be delighted to know she made a great impression during check-in. We take pride in delivering top-rated experiences, and it’s wonderful to know we hit the mark for you. Thank you for choosing us, and we look forward to welcoming you back again soon!
by A verified traveler
Posted 11 Nov 2024
The Suite was small and outdated for the price. Will not be returning. I will say Thank you for the early check in. That was extremely helpful and will not go unnoticed.
Comment from Hotel Management
11 Nov 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for taking the time to share your feedback. We’re sorry to hear that the suite did not meet your expectations. We are continually looking for ways to improve and appreciate insights like yours to guide those efforts. We’re glad that the early check-in made your stay more convenient, and we’re grateful for your kind acknowledgment of it. We hope to have the opportunity to welcome you back in the future, with a stay that fully meets your expectations. Safe travels!
by A verified traveler
Posted 11 Nov 2024
The staff were extremely nice and helpful and the room was very well maintained. The only downside was the bed was not comfortable
Comment from Hotel Management
11 Nov 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for sharing your experience with us! We're delighted to hear that our team made such a positive impression and that you found the room well-maintained. We apologize that the bed wasn’t as comfortable as you’d hoped. We know how important a good night's sleep is, and we appreciate your feedback as we work to enhance our guests' comfort. We hope to welcome you back soon for an even better stay!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for the fantastic rating! We're delighted to know you had a great experience, and we look forward to welcoming you back for another excellent stay!
by A verified traveler
Posted 10 Nov 2024
Really cute room and having 2 bathrooms in a hotel room is literally AMAZING!! At first when I was told I was on the 2nd floor I was disappointed until I saw the view!!! I highly recommend the 2nd floor ocean view - much better than a higher view. The hotel was great, other than crammed parking and the front desk is EXTREMELY awkard & out of place looking... It looks like a little desk that is still waiting to be moved to the correct location.
Comment from Hotel Management
11 Nov 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for sharing such a thoughtful review! We're thrilled to hear you enjoyed the room (and the bonus of two bathrooms!) and that the second-floor ocean view exceeded your expectations—it truly offers a unique perspective! We appreciate your feedback about the parking and front desk setup. We're always looking for ways to improve and will take this into account. We look forward to welcoming you back for another wonderful stay by the ocean!
by A verified traveler
Posted 2 Nov 2024
Ocean Sands is very good. We have stayed here several times. We got a room on first floor which is more spacious and provides walk out to ocean. Unfortunately, a bunch of kids were partying in an adjacent parking lot until police broke them up at 2:00 pm. We will be back to Ocean Sands but maybe not first floor.
Comment from Hotel Management
3 Nov 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for sharing your experience with us at Ocean Sands! We're thrilled to know that you enjoyed the spacious first-floor room with easy access to the ocean. However, we regret the inconvenience caused by the noise from the nearby parking lot. Your comfort is very important to us, and we’re glad to hear it won’t keep you from returning. On your next visit, we’ll be happy to find you a room that better suits your preferences. Thank you for your loyalty, and we look forward to welcoming you back soon!
by A verified traveler
Posted 29 Oct 2024
Mostly good..good colouring decor and cozy, big bath and love two balconies and kithenette equipped and good size fridge.
Good stay and beach front. Well situated.
Comment from Hotel Management
29 Oct 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for taking the time to share your experience! We're delighted that you enjoyed our decor, cozy atmosphere, and the amenities in your room, like the spacious bath, two balconies, and kitchenette with a good-sized fridge. It’s wonderful to hear you had a comfortable stay and appreciated our beachfront location. We hope to welcome you back soon for another relaxing getaway!
by A verified traveler
Posted 27 Oct 2024
Definitely recommend this hotel. I would give it 6 stars if I could. Staff was great, hotel was clean, amenities were great and it was very enjoyable.
Comment from Hotel Management
29 Oct 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for such a glowing review! We're thrilled to hear you had an exceptional stay and that our team, cleanliness, and amenities made a positive impression. Knowing that you’d rate us 6 stars if possible truly means a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back for more wonderful stays in the future!
by A verified traveler
Posted 22 Oct 2024
Dirty, nasty, bed very uncomfortable. Manager was suppose to call me and never did. I left early because the stay was miserable. I got pictures of how nasty the floors was. It’s a good thing I bring my own cleaning supplies. I sent the office the pictures.
Comment from Hotel Management
22 Oct 2024 by Daniel, Front Desk Supervisor, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay and the discomfort with the bed. This is certainly not the standard we strive to maintain, and we regret that it impacted your experience. We understand how frustrating it must have been, especially given the lack of follow-up from our management team. Please be assured that we are addressing these concerns with our staff to ensure this doesn’t happen again.We appreciate that you shared the pictures with us and took the extra step to notify our office. Your feedback is invaluable as we work to improve our services and the overall guest experience. Please reach out to us directly, and we will ensure that your concerns are handled promptly. Once again, we apologize for your unpleasant experience, and we hope to have another opportunity to provide you with a much better stay in the future.
