Ratings based on 955 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Some staff was ridiculously rude!!
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Vicki, Thank you for choosing to stay at Hampton Inn Virginia Beach-Oceanfront South and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Best regards,Michael QuinnGeneral Manager
by A verified traveler
Posted 2 Dec 2024
There were a few front desk personnel that just had really bad attitudes. Celeste was awesome I met her Tuesday but then the girl that v took over for her that night was absolutely hideous. Worst attitude I’ve ever seen. Doors locked way before the sign said they would be and she was just totally rude. I was very disappointed. Now not all your staff were rude but there were a few.
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Vicki, Thank you for staying with us and sharing your experience. We are pleased to hear that Celeste provided excellent service and made a positive impact on your stay. However, we sincerely apologize for the behavior of other staff members and any inconvenience this caused. Your feedback is crucial in helping us address these issues and improve our service. We take your comments seriously and will work to ensure a consistent, welcoming experience for all guests. Thank you for bringing this to our attention, and We hope you will return so we can provide you with the exceptional visit you deserve.Best regards,Michael QuinnGeneral Manager
by A verified traveler
Posted 30 Nov 2024
Direct access to each floor from garage. Dolphins several times per day from balcony. Breakfast tasty, and ran like clockwork. Restaurant and bar in hotel was good
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Owen, We are delighted you enjoyed the direct access from the garage and the opportunity to see dolphins from your balcony. It’s also wonderful to hear you appreciated the breakfast and our restaurant and bar. Thank you for your great review of Hampton Inn Virginia Beach-Oceanfront South! We look forward to welcoming you again soon!Best regards,Michael QuinnGeneral Manager
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Hunter C., Hotel Management
Glad to hear you enjoyed your stay with us, we hope to see you again soon.
by A verified traveler
Posted 21 Nov 2024
Blood stain on the bed, they had me move rooms and the other room had hair and dirty sheets and half of the things in the room were broken. The shower kept loosing water pressure. The staff were very rude. Highly recommend somewhere else.
Comment from Hotel Management
22 Nov 2024 by Best regards, Michael Quinn General Manager, Hotel Management
Dear Jonathan,Thank you for providing your feedback regarding your recent stay. We are sorry to learn about the issues you encountered with cleanliness and room maintenance. This is not reflective of the high standards we aim to uphold. Our team strives to provide a welcoming environment, and we sincerely regret that you felt our service did not live up to expectations. Your comments are invaluable to us, and we will address these concerns with our housekeeping and maintenance team to ensure improvements are made. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Best regards,Michael QuinnGeneral Manager
by A verified traveler
Posted 19 Nov 2024
The bed and pillows were uncomfortable. I woke up with a very sore back. The AC unit was very loud and woke me up just about every time it turned on. My towels were dirty
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Beverly, Thank you for staying with us and sharing your experience. We sincerely apologize for the discomfort you experienced during your stay. A restful night’s sleep is essential, and we regret that the bed and AC unit affected your comfort. Additionally, we regret that the cleanliness of your towels was not up to standard. Your feedback is important to us, and we will address these concerns with our team to improve the overall guest experience. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Best regards,Michael QuinnGeneral Manager
by A verified traveler
Posted 18 Nov 2024
Staff was great. We had a amazing view of the beach
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Lamar, We are delighted you had a fantastic visit to Hampton Inn Virginia Beach-Oceanfront South during your vacation. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. It is always wonderful to see from our guests how the incredible views helped to elevate their visit. Thank you for choosing to stay with us; we hope to have the opportunity to host you again during a future stay. Best regards,Michael QuinnGeneral Manager
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Michael Quinn General Manager, Hotel Management
Dear Carolyn, Thank you for your generous rating. It is wonderful that you enjoyed everything at Hampton Inn Virginia Beach-Oceanfront South. We can't wait to host you again!Best regards,Michael QuinnGeneral Manager
by A verified traveler
Posted 13 Nov 2024
Great place to stay!!
Comment from Hotel Management
14 Nov 2024 by Michael Quinn General Manager, Hotel Management
Dear Debora, We always work hard to provide a high-quality experience for all our guests, so it's terrific to know that you had such an enjoyable stay at Hampton Inn Virginia Beach-Oceanfront South. We'd love to host you again someday for yet another unforgettable visit.Best regards,Michael QuinnGeneral Manager
by A verified traveler
Posted 9 Nov 2024
The room was large and comfortable, it was located in a nice quiet area compared to the rest of the boardwalk. The deck was roomy The View was wonderful and the staff was kind and very helpful. I was so pleased with the Hilton that I booked an extra day.
Comment from Hotel Management
10 Nov 2024 by Hunter C., Hotel Management
Glad to hear you enjoyed your time with us, that's awesome! We hope you visit again soon. :)
