Ratings based on 597 Verified Reviews
2.3 Room cleanliness
2.6 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
We didn't even stay. Walked in our room and walked right back out. Ripped up furniture. Sticky slick floors. Stain on linen. Hole in floor. Smell bad. Couldn't breath in the room. Bathroom in poor condition. Not a comfortable stay at all. Pictures on website misleading. Trap hotel is more like it. Elevator broken. Door will close on you and you luggage. They wouldn't even give me a refund. Had to find other accommodations.
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Tyshell, We regret to hear about your experience. We take all feedback seriously and encourage guests to reach out to management directly for further assistance in addressing any concerns. Your comfort and satisfaction are always a top priority for us, and we appreciate you bringing these issues to our attention.
by A verified traveler
Posted 27 Oct 2024
we went to check in and they wanted to charge me for fees i already paid even after showing them it was paid as in standing there you could see all the security and there was some really shady things happen there i probable lost my money back i sure wasn't staying there.
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Richard, We apologize for any inconvenience you experienced during your stay. Our team strives to provide a transparent and secure check-in process for all guests. Please feel free to reach out to our management team to discuss your concerns further. Your feedback is valuable to us as we continuously work to improve our services.
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Daniel,We are thrilled to hear you had a fantastic experience during your stay with us! We look forward to welcoming you back soon for another exceptional stay.
by A verified traveler
Posted 7 Oct 2024
I was refused a refund from the manager when the hot tub began to leak .The entire floor was flooded and my guests cut her foot once it flooded. I will be posting pictures, and video of the manger on site. Also, will contact your corporate offices soon
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello Jabari, We are sorry to hear about your experience and any inconvenience caused during your stay. We value the safety of our guests and will address the hot tub issue promptly. Kindly forward all footage and concerns to our corporate offices for further review. Thank you for bringing this to our attention.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Manager, Hotel Management
Hello Rosemary,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another exceptional experience.
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello Edwin,We're sorry to hear that your experience didn't meet your expectations. Please don't hesitate to reach out to us with any details about your stay so we can address any issues accordingly.
by A verified traveler
Posted 4 Sep 2024
I was charged twice for the room, It seemed like half of the people there lived there year round or months at a time, very noisy, rooms weren’t clean properly, beds were old, towels looked like they were years old.
Comment from Hotel Management
6 Sep 2024 by Manager, Hotel Management
Hello Trayvon,Thank you for sharing your experience with us. We regret to learn about your concerns and apologize for any inconvenience caused during your stay. Your feedback is important to us, and we encourage guests to contact management directly in such situations for resolution. Let us know if there is anything else we can assist you with.
by A verified traveler
Posted 4 Sep 2024
It was. a nice hotel with an affordabl price range!
Comment from Hotel Management
6 Sep 2024 by Manager, Hotel Management
Hello Nello,We are pleased to hear that you found our hotel to be a good value for your stay. We strive to offer our guests a comfortable experience at competitive rates. Your feedback is valuable for us to continue enhancing our services. Thank you for choosing to stay with us, and we hope to welcome you back soon to provide another enjoyable stay.
by A verified traveler from Park Hills
Posted 29 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello Rhonda, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Manager, Hotel Management
Hello Jessica,We're sorry to hear about your experience. Please don't hesitate to reach out to us directly with any further details about your stay so we can address your concerns.
