Ratings based on 671 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Rooms too small
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Pullman Viña del Mar San Martín, Hotel Management
Estimado Enzo,Agradecemos sinceramente su valoración positiva y su preferencia por nuestro hotel. Nos complace saber que su experiencia fue satisfactoria. Serpa siempre un placer volver a recibirlo en Pullman Viña del Mar San martínSaludos cordiales,Cristián Mera.Deputy Manager.
by A verified traveler
Posted 3 Nov 2024
Well located, excellent service from the staff.
Comment from Hotel Management
24 Nov 2024 by Pullman Viña del Mar San Martín, Hotel Management
Estimado Alfredo,Agradecemos sinceramente sus amables comentarios sobre nuestra ubicación y el servicio de nuestro personal. Es un placer saber que ha disfrutado de su estancia con nosotros. Su satisfacción es nuestra prioridad, y estaremos encantados de recibirlo nuevamente en el Pullman Vina del Mar San Martín.Atentamente,Cristián Mera.Deputy Manager.
by A verified traveler
Posted 24 Oct 2024
We just stayed at the Pullman for 4 nights and had a wonderful visit! From the minute we arrived, we were welcomed by the outstanding front desk/lobby staff. They assisted with our parking to make our check-in seamless. They were also helpful in getting our two rooms close together which we appreciated very much. The bar, restaurant and housekeeping staff were exceptional. A special thank you to Camila and Lucas for taking the time to help us locate a store with local handcrafts, and their assistance to make sure we had everything we needed. The hotel is located in a perfect location and our rooms had a wonderful view of the ocean. The room/bathrooms were so comfortable and perfectly outfitted! All around a great visit!
Comment from Hotel Management
1 Nov 2024 by Pullman Viña del Mar San Martín, Hotel Management
Dear Lisa, Thank you for choosing Pullman Vina del Mar San Martín for your recent 4-night stay, and for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed the outstanding service provided by our front desk, lobby, bar, restaurant, and housekeeping staff. It is always our priority to ensure a seamless check-in process and to accommodate our guests' requests to the best of our abilities. We are thrilled that Camila and Lucas went above and beyond to assist you in finding local handcraft stores and ensuring your comfort during your stay. Your compliments on the location of the hotel and the ocean view from your rooms are greatly appreciated. We take pride in offering comfortable and well-equipped rooms to enhance our guests' overall experience. Your kind words motivate us to continue delivering exceptional service to all our guests. Once again, thank you for your feedback, Lisa. We look forward to welcoming you back to Pullman Vina del Mar San Martín for another great visit in the future. Warm regards, Cristián Mera Deputy Manager.
by A verified traveler
Posted 21 Oct 2024
No comment
Comment from Hotel Management
22 Oct 2024 by Pullman Viña del Mar San Martín, Hotel Management
Jesus.Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience on that your stay with us.We are looking forward to welcoming you on your next stay with us.with kindest regards,Cristián Mera.Deputy Manager.
by A verified traveler
Posted 24 Sep 2024
Excellent location and great service
Comment from Hotel Management
25 Sep 2024 by Pullman Viña del Mar San Martín, Hotel Management
Dear Ignacio, thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our excellent location and the great service provided by our team. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another wonderful stay. Warm regards, Cristián Mera. Deputy Manager.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Pullman Viña del Mar San Martín, Hotel Management
Dear Steven.Thank you for taking the time to tell us about your experience at the Pullman Vina del Mar San Martín. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Cristián Mera.Deputy Manager
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Pullman Viña del Mar San Martín, Hotel Management
Estimado Guillermo, Gracias por habernos elegido.Recibimos con gusto la buena evaluación que nos ha dado y sus buenos comentarios. Sin duda esto nos motiva a seguir dando nuestro mejor esfuerzo y que cada cliente se sienta satisfecho con nuestro servicio.Esperamos tener pronta la oportunidad de recibirlo en Pullman Viña del Mar San Martín.Que tenga una muy buena semana.Saludos cordiales.Cristián Mera.Deputy Manager.
by A verified traveler
Posted 2 Sep 2024
Great location and the property was very nice and very clean. The staff was very friendly, but the service in the rooftop bar and the lobby bar was very slow.
Comment from Hotel Management
13 Sep 2024 by Pullman Vina del Mar San Martin, Hotel Management
Dear Kenneth, We sincerely appreciate your kind review and your kind words about our location and the cleanliness of our facilities. We sincerely regret the inconveniences experienced with the speed of service at the hotel bars. We appreciate your feedback and will take it into consideration to improve the experience of our guests. We remain at your disposal for future visits. Best regards, Cristián Mera. Deputy Manager.
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by Pullman Vina del Mar San Martin, Hotel Management
Dear Jeffrey,We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Cristian Mera.Deputy Manager.
