Ratings based on 97 Verified Reviews

4.1 out of 5
100% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Oct 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Feb 2023
5 out of 5
by A verified traveler

Posted 27 Dec 2021 on Hotels
Comment from Hotel Management
28 Dec 2021 by Atentamente, Astrid Pistono, Hotel Management
Karin Muchas gracias por los 10 puntos otorgados, nos complace saber que el hotel cumplió con sus expectativas
2 out of 5
by A verified traveler from Long Island

Posted 17 Oct 2018
Do not prepay this hotel, I prepaid through Expedia and when I got there they claimed I was supposed to pay directly at the hotel, and had no records that I had already paid. I was allowed to check in without paying again, but they still took my credit card for additional expenses (in case I use the minibar or restaurant) 5 days later they still have not reversed the pre authorization in my credit card for $100 Usd. Hotel is clean but events downstairs create a noisy environment
2 out of 5
by A verified traveler

Posted 7 Oct 2018
When we checked in to our room it was very cold. When we asked about the heating we were told it would come on at seven pm. Meanwhile they offered to bring a heater. The heater was not cabable of heating the room, so we left the hotel for a walking hoping that the regular heating would be able to warm the room, it did not. At 9:30pm we called the front desk 3 times no one answered. The hotel had a party organized outside close to our room with live music which was very loud and kept going until after 12:30. All this shows an indiferente towards guest which can not make me recommend this hotel. It is not a cheap hotel and the rooms have a good size but look quite worn out.
5 out of 5
by dixie

Posted 9 Dec 2017 on Hotels
Comment from Hotel Management
12 Dec 2017 by Gerente de Turismo, Hotel Management
Dixie, thanks for 5 star rate for your stay in hotel We are waiting for you on your next trip to Viña del Mar cordially yours Juan José Alvarez
5 out of 5
by Vicky

Charming

Posted 23 Jan 2017 on Hotels
Lovely property
4 out of 5
by Miguel

This traveler left a rating score only Posted 15 Jan 2016 on Hotels
4 out of 5
by A verified traveler

Visiting family and friends

Posted 21 May 2015 on Hotels
Close to everything I needed.
4 out of 5
by A verified traveler

A family resort review

Posted 21 Feb 2015 on Hotels
Very good.
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