Ratings based on 92 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jul 2024
Vintage hotel, perfect clean and staff was awesome.
by A verified traveler
Posted 20 May 2024
Good attitude
by A verified traveler
Posted 14 Mar 2024
The room was small but comfortable. The staff was 100 stars. They went out of their way to help and saved us from a $5,000 scam!!
by A verified traveler
Posted 10 Mar 2024
I was very pleased with this hotel. I originally booked another hotel and when i arrived to vina del mar, they said that they did not have the rasvervation. Expedia was excellent with upgrading me to the Gala hotel at no extra charge. The hotel was walking distance to the Vina del Mar music festival and also offered sea views from the room as well as a jacuzzzi tub that I didn't get the opportunity to take advantage of. There was staff at the front desk that were bilingual and they provided me with an iron. The hotel and room was clean, breakfast was included and the room was soacious with a separate sitting area. The only area for improvement would be the decor. The hotel is older and as such the decor is dated but no complaints otherwise.
by A verified traveler
Posted 22 Jan 2024 on Hotels
by A verified traveler
Posted 19 Jan 2024
by A verified traveler
Posted 12 Sep 2023 on Hotels
by A verified traveler
Posted 23 Jan 2023 on Hotels
The hotel was in a deplorable condition: old, stained walls and carpets, peeling painting, old furniture, breakfast was not of good quality, old closet with door that did not open. Guests were addressed in writing as "passengers" !!?? A/c was powerful and room spacious, though.
by A verified traveler
Posted 11 Jan 2023
Hotel staff a 10 , breakfast 10, entrance to hotel and around 5, room 10 view to dowtown viña del mar 10
by A verified traveler
Posted 13 Oct 2022
