Ratings based on 301 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2024
This place IS NOT was it used to be.....Every time I came to Chile I stayed at this place but for my next visit I will be looking for a new one. This hotel now is dirty a bad bad customer service. I am really disappointed. Many bad little things happened during my stay. Even the surrender areas are bad and made feel unsafe. Casino was terrible and almost impossible to get a drink. Overall "Bad Experience"
by A verified traveler
Great
Posted 25 Jul 2024 on Hotelsgreat hotel at Valparaiso; friendly staff; very good food at the restaurant (dinner-steak)
by A verified traveler
Posted 25 Jun 2024 on Hotels
Comment from Hotel Management
3 Jul 2024 by Hotel enjoy, Hotel Management
Su evaluación nos ayuda para seguir ofreciendo la mejor experiencia. Muchas gracias.
by A verified traveler
Posted 17 May 2024
Beautiful landscape.
Comment from Hotel Management
3 Jul 2024 by Hotel enjoy, Hotel Management
Gracias por su evaluación, seguiremos mejorando para ofrecer la mejor experiencia.
by A verified traveler
Posted 22 Apr 2024
I would change portraits in room
by A verified traveler from Middleburg
Posted 14 Mar 2024
by A verified traveler
Posted 17 Dec 2023
by A verified traveler
Posted 31 Jul 2023
La recepcion fue lenta y poco amable
Comment from Hotel Management
10 Aug 2023 by Hotel del mar., Hotel Management
Gracias por su comentario, nos sirve para seguir mejorando.
by A verified traveler
Posted 26 Jul 2023
El check-in tardío es algo complicado.
Encontrar los enchufes a oscuras (las lámparas estaban
desenchufadas) fue muy molesto. Y resultó que los
enchufes estaban a nivel de piso, casi imposible para mi edad.
Comment from Hotel Management
10 Aug 2023 by Hotel del mar., Hotel Management
Reforzaremos las indicaciones y el cuidado en la habitación. Gracias por su comentario.
by A verified traveler
Posted 4 Jun 2023
Overall it was a good stay. The breakfast staff was not that friendly but the hostess was really nice. Place was dirty on the outside/windows but the hotel room itself was clean and room service was great. Pool and gym are small but overall good. It was okay overall and would stay again but expected more for the price.
Comment from Hotel Management
7 Jun 2023 by Hotel del mar., Hotel Management
Muchas gracias por su comentario, sin duda nos ayudara para seguir mejorando y resolver esos detalles. Un abrazo, ojala volver a vernos.
