Ratings based on 21 Verified Reviews
3.5 Room cleanliness
3.3 Service & staff
4.1 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2020
The property's location is unbeatable (very quiet neighborhood and close to the casino)
Unfortunately, the people managing this apartment (George) lacks any customer service skills, they include a couple of contact numbers, both useless, since both phones are disconnected all the time, never reply messages or if you insist in calling them, they get annoyed. If you have other choice better pick that one.
by A verified traveler
Posted 3 Jan 2020
Complete lack of responsibility and seriously. Absolute careless for people coming over to their property.
The apartment was not ready on the arrival day and I was given another apartment for 2 days. On the third day they gave us another apartment and later on told us we couldn't stay there and that we had to wait until the evening for another apartment change (3 check-ins in 3 days).
by A verified traveler
Posted 20 Jun 2019
I liked that there was a parking space in the garage, although it cost extra. I also liked having a coin laundry room in the basement, and one of the concierges was very helpful. But the room was mediocre, and some of the service was lacking. The bed was terrible.
by A verified traveler
Posted 18 May 2019 on Wotif
Comment from Hotel Management
24 May 2019 by Juan, Hotel Management
We were sorry if you had a bad experience but your comments let us improve. With this kind of feedback we dont know what will have bothered you. Best regards
by A verified traveler
Posted 25 Apr 2019
It is not a hotel with a front desk. They are individual apartments in several different buildings. They changed the room I had reserved from an apartment that slept 4 to one that slept 2 which didn’t work for our family. We could not stay there and ended up having to make last minute reservations at a different hotel. They were completely inflexible and said there was nothing they could do to fix the issue. They said we could just have someone sleep on the small sofa. Because it is an individual apartment, the person who came to let us in was not the manager and she had a difficult time reaching the manager by phone. Because of the language barrier, it was impossible to resolve the issue.
Comment from Hotel Management
13 May 2019 by Juan, Hotel Management
Lamentmos la situacion. averiguaremos más para poder ver que fue lo sucedido realmente. Un cordial saludo
by A verified traveler
Posted 5 Mar 2020 on Orbitz
bien ubicado.
falta detallar forma de contactar recepcion
by A verified traveler from La Serena
Posted 23 Feb 2020
Tiene muy buena ubucacion para quien quiere todo cerca. Si vas en auto es un problema, ya que no dejan estacionarte primero tienes que registrarte, despues buscar el auto. Ademas cobran $10.000 por dejar el auto, pero esta perfecto y se entiende. Los Conserjes en recepcion son extremadamente amables. RECOMENDADO
by A verified traveler
Posted 7 Feb 2020 on Hotels
Muy buena ubicación
by A verified traveler
Pésimo mantenimiento
Posted 7 Jun 2019 on HotelsLa ubicación es buena, pero no es la que se muestra en el mapa.
En la página el Departamento incluye estacionamiento, pero al llegar este tiene un costo adicional.
No hay mantenimiento del departamento, chapa de seguridad mala, cortinas sin ganchos, marquesa de la cama suelta y con la rueda quebrada, manguera de la ducha rota, enchufes sueltos.
by A verified traveler
Faltó transparencia
Posted 3 Jun 2019 on HotelsTuvimos serios problemas en la recepción el primer dia, faltó transparencia en los cobro sí adicionales. Y la disponibilidad de las personas.
