Ratings based on 718 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
The room was gross
Comment from Hotel Management
30 Oct 2024 by Fiby front desk, Hotel Management
Dear Daniel,Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations and that the room fell short of your standards. We understand that a comfortable and clean room is essential for a pleasant stay.We are currently in the process of planning a full upgrade of our facilities, including the rooms, to improve the quality and comfort of our hotel. Your feedback helps us prioritize the necessary changes.Should you choose to stay with us again in the future, we hope to provide you with a renewed experience. Thank you once again for your feedback, and please accept our apologies for the inconvenience.Kind regards,
by A verified traveler
Posted 15 Oct 2024
Where to start. When we arrived the staff was professional. Unfortunately when we took the elevator up there was a foul smell like a dirty gym. The elevator itself was outdated and looked like it was about to fall. On our way to our room you could see the hotel needs to be fixed. Once we arrived at our room we found a dead bug plastered on the wall. Upon entering the bathroom we saw that the shower curtain was full of mold. On top of all there was a foul stench coming from the rooms carpet that was intolerable. We could not stay the night. Even though it was a non refundable rate we had to leave and get another hotel. I will never recomend this hotel.
Comment from Hotel Management
19 Oct 2024 by Patrick Jacob Front Desk, Hotel Management
Dear Alexis,We are very sorry to hear that this happened during your stay with us.We do our best to give each guest the best time and experience they deserve.Unfortunately, this is not always possible.We will take your review into consideration and try to avoid this from happening again.We hope you could give us a second chance in the future.
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Oct 2024 by Patrick Jacob Front Desk, Hotel Management
Dear Leon,We are sorry to see that you did not have a great time with us.We do our best to give each guest a good time in the hotel.We hope to welcome you again in the future.
by A verified traveler
Posted 31 Aug 2024
I would like to stay again easy for the transport 5 minutes walk for station train and bus
Comment from Hotel Management
17 Oct 2024 by Patrick Jacob Front Desk, Hotel Management
Dear Sam,We are glad to see that you had a great time with us.We try to give each guest a pleasant stay as yours.Hopefully we can welcome you again in the future.
by A verified traveler
Posted 24 Aug 2024 on Hotels
The hotel staff was very nice and polite to us :). But the hotel is quite old and not very clean and in need of renovation. In reference to its price, it is value for money.
Comment from Hotel Management
17 Oct 2024 by Patrick Jacob Front Desk, Hotel Management
Dear Wai,We are sorry to see that your stay was not as expected.We are trying to give each guest the time they deserve.We hope to welcome you again soon.
by A verified traveler
Posted 23 Aug 2024
Very disappointed with the attached rooms.
Comment from Hotel Management
3 Sep 2024 by Fiby front desk, Hotel Management
Dear Sir or MadamThank you for taking the time to share your review. We know that the hotel is in need of refurbishment and we are working on it. We are sorry that your stay did not live up to your expectations. We hope to see you again soon!Yours sincerely
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
23 Oct 2024 by Patrick Jacob Front Desk, Hotel Management
Dear Jason,Thank you for sharing your feedback.We will take this in and try to do better on the aspects needed.We hope to see you again soon.
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
17 Oct 2024 by Patrick Jacob Front Desk, Hotel Management
Dear Raza,We are sorry to see that your stay with us was not as expected.We are trying our best to give every guest the stay they deserve.Hopefully we can welcome you again in the future.
by A verified traveler
Posted 13 Aug 2024
The place looks nothing like the picture.
Comment from Hotel Management
23 Oct 2024 by Patrick Jacob Front Desk, Hotel Management
Dear Anjana,Thank you for sharing your feedback.We will take this in and try to do better on the aspects needed.We hope to see you again soon.
by A verified traveler
Cheap and cheerfull
Posted 8 Aug 2024 on HotelsCheap and ideal for what i needed
