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Sun Siyam Vilu Reef

5.0 star property
Luxury resort on the beach, with outdoor pool

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Aerial view
2 restaurants, breakfast, lunch, dinner served; international cuisine
Aerial view
View from room
Outdoor pool, pool umbrellas, sun loungers
Bask in the tropical sun at Sun Siyam Vilu Reef, a luxury resort with beachfront dining and scuba diving. Indulge in international cuisine at one of two on-site restaurants, unwind with a Swedish massage, or stay active with kayaking and windsurfing.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive
  • Room service
  • Pool
  • Air conditioning
The current price is P15,949
P78,426 total
includes taxes & fees
Mar 17 - Mar 18

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Room options

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Showing 9 of 9 rooms

View all photos for Villa, 2 Bedrooms, Private Pool (Water)

Premium bedding, minibar, in-room safe, desk

Villa, 2 Bedrooms, Private Pool (Water)

Highlights

Furnished patio
Soundproofed
Private pool
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Day bed
  • 220 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Villa (Beach)

Floor plan

Villa (Beach)

Highlights

Furnished patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Day bed
Premium bedding
  • 76 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, Private Pool (Beach)

Premium bedding, minibar, in-room safe, desk

Villa, Private Pool (Beach)

Highlights

Furnished patio
Soundproofed
Private pool
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Day bed
  • 78 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, Private Pool (Water)

Premium bedding, minibar, in-room safe, desk

Villa, Private Pool (Water)

Highlights

Furnished patio
Soundproofed
Private pool
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Day bed
  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Villa, Private Pool (Water)

Premium bedding, minibar, in-room safe, desk

Grand Villa, Private Pool (Water)

Highlights

Furnished patio
Soundproofed
Private pool
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Day bed
  • 110 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Villa (Beach)

Premium bedding, minibar, in-room safe, desk

Deluxe Villa (Beach)

Highlights

Furnished patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Day bed
Premium bedding
  • 76 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Villa, Jetted Tub (Beach)

Separate tub and shower, free toiletries, hair dryer, bathrobes

Deluxe Villa, Jetted Tub (Beach)

Highlights

Furnished patio
Soundproofed
Private outdoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Day bed
  • 76 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa (Sunset Reef | Water)

Premium bedding, minibar, in-room safe, desk

Villa (Sunset Reef | Water)

Highlights

Furnished patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Day bed
Premium bedding
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa (Reef | Water)

Premium bedding, minibar, in-room safe, desk

Villa (Reef | Water)

Highlights

Furnished patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Day bed
Premium bedding
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
South Nilandhe Atoll, Vilu Reef, Maldives, 13100

What's nearby

  • Meedhuffushi Island Beach - 2 min walk

Restaurants

  • Aqua Orange
  • Rome
  • Kaani Restaurant
  • Kuredi Bar
  • The Aqua (Sunset Restaurent)

About this property

Sun Siyam Vilu Reef

Luxury resort
At Sun Siyam Vilu Reef, you can look forward to a terrace, a garden, and a playground. This resort is a great place to bask in the sun with a beachfront location, beachfront dining, and scuba diving. Indulge in Ayurvedic treatments, a deep-tissue massage, and a body scrub at The Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Enjoy the gym, as well as activities like windsurfing, water skiing, and kayaking. Free in-room WiFi is available to all guests, along with a hair salon and an arcade/game room.
Other perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Massage treatment rooms, a banquet hall, and a 24-hour front desk
Room features
All 103 rooms boast comforts such as premium bedding and furnished patios, as well as perks like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Bathrooms with separate tubs/showers and bidets
  • 32-inch LED TVs with satellite channels and DVD players
  • Electric kettles, daily housekeeping, and electrical adapters/chargers

All inclusive details

All-inclusive room rates at Sun Siyam Vilu Reef are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Destination Dining
  • Island Pizza
  • The Aqua
  • The Well Done

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Canoeing
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Outdoor pool
  • Outdoor tennis court
  • Paddleboard
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Water skiing
  • Windsurfing

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Dock
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • No elevator

More

  • 1 floor
  • Banquet hall
  • Built in 1998
  • Smoke-free property

Room amenities

Bedroom

  • Day bed
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must arrange seaplane transfers (surcharge) from Velana International Airport (MLE) to the property. Daily, 45-minute transfer service is offered by Trans Maldivian Airways / Maldivian Air Taxi between 9 AM and 3 PM. Guests arriving or departing outside of these hours are advised to book a local hotel room in Male. Luggage in excess of 20 kg/person may incur a fee, payable to the seaplane company during flight check-in.
To book and guarantee transfers, guests must contact the property with their flight details at least 7 days before their expected arrival.
The additional fee (payable at the property) covers seaplane transfer fees for guests ages 12-17.
Seaplane transfer fees are waived for up to 2 guests staying 7-nights or more, now - December 23, 2025.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 500
  • Christmas Eve (24 December) Gala Dinner per child: USD 250 (up to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 500
  • New Year's Eve (31 December) Gala Dinner per child: USD 250 (up to 11 years old)
  • A tax is imposed by the city: USD 12.00 per person, per night
  • Floatplane transfer per adult: USD 490 (roundtrip)
  • Floatplane transfer per child: USD 295 (roundtrip), from 2 to 11 years old
  • Additional fee for children (from 12 years old to 17 years old): USD 490 per person, per stay

We have included all charges provided to us by the property.

The listed additional fee seaplane transfer fees for guests ages 12-17.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: Guests are not permitted to use drones on site.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Vilu Reef Beach
Vilu Reef Beach Resort
Sun Aqua Vilu Reef Hotel
Sun Aqua All Inclusive Hotel
Vilu Reef Beach Hotel Haa Dhaalu Atoll
Vilu Reef Beach And Spa Resort
Vilu Reef Maldives
Sun Aqua All Inclusive
Sun Aqua Resort
Vilu Reef Beach Hotel Haa Dhaalu Atoll
Hotel Vilu Reef Beach
Vilu Reef Maldives
Vilu Reef Beach Spa Resort
Sun Aqua Vilu Reef All Inclusive
Sun Aqua Vilu Reef Resort
Sun Aqua Resort
Resort Sun Aqua Vilu Reef Vilu Reef
Vilu Reef Sun Aqua Vilu Reef Resort
Resort Sun Aqua Vilu Reef
Sun Aqua Vilu Reef Vilu Reef
Vilu Reef Beach Spa Resort
Sun Aqua Vilu Reef All Inclusive
Sun Aqua
Sun Aqua Vilu Reef
Sun Siyam Vilu Reef Resort
Sun Siyam Vilu Reef Vilu Reef
Sun Siyam Vilu Reef Resort Vilu Reef

Frequently asked questions

Does Sun Siyam Vilu Reef have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Sun Siyam Vilu Reef?

As of Feb 16, 2025, prices found for a 1-night stay for 2 adults at Sun Siyam Vilu Reef on Mar 17, 2025 start from P 15,949.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sun Siyam Vilu Reef pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sun Siyam Vilu Reef?

Self parking is free at this property.

What time is check-in at Sun Siyam Vilu Reef?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Sun Siyam Vilu Reef?

Check-out is at noon.

Does Sun Siyam Vilu Reef provide a shuttle to the airport?

Yes, there's an airport shuttle. A one-way fee applies.

Are there all-inclusive benefits at Sun Siyam Vilu Reef?

Some rate plans available at this resort are all-inclusive.

Where is Sun Siyam Vilu Reef located?

Situated on the beach, this luxury resort is steps from Meedhuffushi Island Beach and Meedhuffushi Island Pier.

Sun Siyam Vilu Reef Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 67 out of 105 reviews
Rating 8 - Good. 25 out of 105 reviews
Rating 6 - Okay. 10 out of 105 reviews
Rating 4 - Poor. 2 out of 105 reviews
Rating 2 - Terrible. 1 out of 105 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Galina, Cupertino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in paradize. The island is small and exquisite, beach is around the whole island, water and sand are unbelievably beautiful. The island is small, and the hotel occupies the whole island. Very quier resort, but if you want music and party, they have big beautiful bar, where people watch sunset and hang out. The transportation to the island from Male is well organized by the hotel, just give them your flight number. AAA resort, highly recommend.
Stayed 4 nights in Oct 2024

10/10 Excellent

Hendrik, Saint Johns

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Diana Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My personal resort host Niyaaf greeted me immediately upon my arrival after traveling for almost 36h to get to my resort from Canada. Despite traveling alone I felt safe and welcome the whole time. The resort staff give a loving family vibe. Everything from the delicious food to the breathtaking house reef was amazing. Very flavorful food, good presentation, excellent service. The excursions were awesome! I got to snorkel with a whale shark and many Manta rays. We saw Dolphins on that excursion and even more on the Dolphin sunset cruise. The Water sports team was fun and knowledgeable about the reefs we went on the snorkel safari to. The dive team were an amazing group, they even let me try scuba diving for free for the first time in my life. If i had more time and didn't go snorkeling so much this trip I would have tried to get my scuba diving certification. Hopefully I can come back to get it here one day! I can't say enough about how wonderful my stay was here. To me, Sun Siyam Vilu Reef was little taste of heaven on earth! Thank you so much to all of the staff. I will come back again!
Stayed 7 nights in Feb 2024

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for our honeymoon, and we had an amazing time! We stayed in a sunset reef villa and had amazing views of the ocean, and were able to jump straight in and start snorkeling which was absolutely incredible. The resort was beautiful, and had heaps of brilliant beaches, resting places and amazing photo opportunities. Very quiet and relaxing ambiance. In terms of included activities there’s dj nights, crab race night, Maldivian dancing night etc, a pool table, ping pong, kayaking and stand up paddle boarding. There’s also plenty of activities to do if you’re willing to pay, the scuba diving boat excursion was excellent and well worth it, the scuba staff were fantastic. There’s 3 restaurants on the island, which plenty of variety. We opted for the all inclusive package, and it’s definitely worth it if you want 3 solid meals a day with unlimited beverages. If you don’t drink much and eat less you could get away without it, as it is quite pricey. That being said the all inclusive was fantastic, and the service was incredible throughout the resort. The staff were so friendly and helpful. Special shout out to Shayanth and Poonam who were outstanding, as well as Ayman, Sududera and Didi who were fantastic. Overall would highly recommend staying at this fantastic resort, and we will hopefully go back one day!
Stayed 7 nights in Dec 2023

10/10 Excellent

Roman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. A special gratitude goes to mohamed and shayan. They were really caring about us.
Stayed 11 nights in Nov 2023

10/10 Excellent

bobby NMN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Staff, the best from the reservations to the Aqua staff to room staff to best dive center staff I have visited.
Stayed 7 nights in Jun 2023

8/10 Good

Jonathan

Stayed 8 nights in Dec 2022

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing trip at this resort it was jaw dropping beautiful and was everything I imagined and more was well worth the 20 hour flight! One thing I would have loved the resort to have more of is maybe some music by the pool and more theme nights but overall we loved every minute the snorkeling was out of this world! So many reefs and different fish to see absolutely incredible!!!
Stayed 5 nights in Apr 2022

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I just got back from our honeymoon and we had the most incredible experience at vilu reef. The staff was very welcoming and friendly and the food was delicious. All rooms were neatly kept and comfortable. We went fishing for our excursion and had an awesome time! I highly recommend the trip. Thank you to our host Reema and our fishing guide Allho for being especially accommodating. We are looking forward to returning in the future!
Stayed 7 nights in Nov 2021

6/10 Okay

Gaurav

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Hidden costs. Food is only available during certain hours. All inclusive isn't really ALL inclusive. Significant extra costs.
Stayed 4 nights in Nov 2021

10/10 Excellent

Kayana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Talk about blissful..the resort and the staff were so beautiful. It was very beautiful to walk past staff where they acknowledged you and greeted you. The food options were limitless: even if you’re not a fan of the native food, there’s always something to eat. I enjoyed every moment of my time spent and will definitely return. My host, Reema, was absolutely amazing. She made sure to keep me abreast on activities taking place, as well as scheduling activities for my husband and I. I’m so grateful that my husband and I were able to experience paradise because that’s what it truly is.
Stayed 5 nights in Aug 2021

10/10 Excellent

JOSE MANUEL MALDONADO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jun 2021

10/10 Excellent

Damien&Emma, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment (aqua honeymoon suite) was amazing. The food was exceptional. All inclusive was excellent with everything you need included. The best part was the staff. Everyone in the bars and restaurants were amazing, so helpful and so friendly. Especially the guys in the pool bar and Falak, Reddy and Sudha in the nautilus bar. Brilliant customer service. Muja was also an excellent liaison person.
Stayed 9 nights in Nov 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2018

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so beautiful and clean and the staff was very friendly
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Very clean and love the private huts. Will definetley recommend and come back again soon.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
A cheap resort - No free water served in restaurant. In-room breakfast was offered for our honeymoon incentives. But the portion is ridiculous small. We wanted to leave some bread for later, the housekeeping guy took it away. He left the bread basket outside the room. We saw some bread got eaten! The restaurant served cold food or overcooked food. They dont know how to cook seafood. It’s all dry! On the other day we ate raw meat! Loud music played until late night. It’s very annoying!
Stayed 6 nights in May 2019

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical island
It’s a magical place filled with white sand and blue water dreams. Truly one of the most beautiful places we have travelled to. The hotel staff are all very friendly and accommodating. The food is delicious and the drink menu is abundant. Each night they provide some sort of entertainment, and you can also go on outings and excursions. You’ll never be bored here. We would love to come back one day.
Stayed 3 nights in Jan 2019

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best tropical island resort
We are here on our official honeymoon and we are not disappointed! The service is great! The facility is clean and well kept. The staff are super friendly and we love it all! It’s very family friendly and there are lots of different cultures people. It’s great!
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed every moments. Everything was perfect, the place, the view and the staff was amazing. We were sad to leave and hope to have a chance to go back one day.
Stayed 3 nights in Dec 2018

10/10 Excellent

Min-Si

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is nice. But the waiter who served us was very rude. Very disappointed.
Stayed 3 nights in Sep 2018

8/10 Good

Jason, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The two persons who cleaned up our rooms did really good job and they are very friendly and helpful. The rooms are always clean and smell fresh.The food is just ok, but the manager Ali in dining hall is very nice and helpful. Overally, this resort is good because there is some minor things that we still were not satisfied. We were surprised and excited to know that we got 2 free photos by a photographer during our stay at the resort, but he did not do a good job. He is unprofessional and careless photographer, it looks like he did it without responsibility. We think a good photographer should put his heart and mind on when he decides to take guests' pictures. We feels like he did a bad job because those photos are free!We don't like any photos that he took honestly.Last thing we did not like about the resort is that one afternoon when we got wet by the unexpected rain, there is two staffs that we don't remember their names standing ahead us with an umbrella. Although I know they didn't want themselves to get wet, they should have gave us the umbrella for my wife is a lady and she was cold. It was just a small thing, but it shows how much you care and love your guests.Everything we just mentioned will help the resort improve its service in order to make guests come back and recommend to their relatives and friends to visit.
Stayed 3 nights in Aug 2018

4/10 Poor

Celeste, Malaysia

Liked: Cleanliness, room comfort
Beware of your departure schedule!! We came in a group of 10, and they had the wrong flight number for our departure. I have provided the flight number not only once but 2-3times and it was during February and one week before our arrival. This resulted that 10 of us were forced to take different seaplanes (split into 2 groups). We were really unhappy about this but since the hotel insisted that they can do nothing as the seaplane is already arranged, we had to agree with the arrangement. There are 2 batches whereby the first batch reach 4 hours before departure, and the second group reach 1 hour before departure. Ridiculous isn’t it? The first group was waiting at the airport for the next batch to arrive and we were so surprised that the hotel get the flight time wrong even with the correct flight number. Flight at 11.10am but when I check with the booth at the airport it wrote 12.35pm, and this is the reason why the second group reach so late as they get the departure time wrongly. I’m so surprised that a 5 star hotel can provide such service. To be honest no matter how relaxed I was in the island, all the stresses of not managing to contact the other group of family, fear of not able to catch flight on time had literally make this holiday ended with a very stressful way. I will not recommend this hotel to anyone, there are much more options in Maldives with good price and good service that would not make intolerable mistake like this!
Stayed 3 nights in Jul 2018