Ratings based on 526 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Gold Coast
Posted 24 Nov 2024
Good location
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Eimantas, Hotel Management
Dear Ms. McKendry,Thank you once again for your feedback and for choosing to stay with us. We’re glad you enjoyed your experience at the Grand Hotel Vilnius Curio Collection by Hilton!If there’s anything specific we could improve to make your next stay even better, we’d love to hear your thoughts. Your input is invaluable in helping us enhance our guests' experience.Looking forward to welcoming you back soon!Kind regards,Eimantas BaravykasManager on Duty
by A verified traveler from Orland Park
Posted 13 Sep 2024
I am really torn on how to rate this as I wish I could give two reviews. So I am rating this based on what upset me the most.
First, we booked the room at 300 euros. Less than 12 hours later I saw the same room for 70 less. I messaged them and asked if they could honor the difference or offer something as a discount. They were unconcerned and basically rude.
Second, breakfast was offered at a discount at checkin for 30 euros. But the menu at breakfast had the same deal for 20 euros. I tried explaining this but due to language issues got nowhere. Speaking of which, the breakfast buffet was the worst we've seen in our travels the past two weeks in europe. To pay 30 euros for an omelet and coffee seems somewhat outrageous.
Third, the dinner was the worst we have had in our stay in Europe.
All of this left a bad taste in my mouth. Hence, there is no way I can possibly rate this experience as anything but terrible.
On the other hand, the service was impeccable. Everyone was very friendly and very helpful. I was actually overwhelmed how nice everyone was.
But that does not help the fact that I felt ripped off with the whole situation.
Comment from Hotel Management
14 Sep 2024 by Eimantas, Hotel Management
Dear Mr. Schultz,Thank you for taking the time to share your feedback with us. We deeply regret to hear that certain aspects of your stay did not meet your expectations, and we sincerely apologize for the issues you encountered.We understand your frustration regarding the price difference and the communication challenges, and we are truly sorry if these concerns were not handled with the care and respect you deserved. We take all guest feedback seriously, and your comments will help us improve in this area. We will also review our breakfast pricing structure and buffet offerings to ensure greater consistency and satisfaction for our guests in the future.While we’re disappointed to learn that the dining experience didn’t meet your expectations, we are truly grateful for your kind words about the service you received from our staff. It’s wonderful to hear that their friendliness and helpfulness stood out during your stay, and we’ll be sure to pass along your compliments to the team.Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Warm regards,Eimantas Baravykas Management Team
by A verified traveler from Oakland
Posted 9 Sep 2024
Really beautiful hotel in a great area of town. Rooms were very nice and the hotel was very walkable to all the highlights of the city. The front desk was very helpful through check-in, fulfilling requests, and unfortunately dealing with a very frustrating service at breakfast. Breakfast service was quite disorganized and made for a very poor experience for a 5-star hotel.
Comment from Hotel Management
10 Sep 2024 by Eimantas, Hotel Management
Dear, Mr. Gregory,Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you enjoyed our beautiful hotel, its prime location, and our welcoming rooms. We're also glad that our front desk team was able to assist you during your stay.However, we sincerely apologize for the disappointing breakfast experience you had. Your comments about the service being disorganized are valuable to us, and we will be addressing this with our team to ensure it meets the high standards we strive for. We appreciate your insights and hope to have the opportunity to provide you with an improved experience in the future.Kind RegardsEimantas BaravykasManager on Duty
by A verified traveler
Posted 2 Sep 2024
Thank you for everything keep up the good work
Comment from Hotel Management
4 Sep 2024 by Eimantas, Hotel Management
Dear Mr. Herbert,Thank you for taking time to share your experience with us.We are thrilled you enjoyed Grand Hotel Vilnius Curio Collection by Hilton.We hope to have the pleasure of welcoming you back to our hotel soon! Kind RegardsEimantas BaravykasManager on Duty
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
1 Sep 2024 by Eimantas, Hotel Management
Dear Ms. Julie,Thank you for taking time to share your experience with us.We are thrilled you enjoyed Grand Hotel Vilnius Curio Collection by Hilton.We hope to have the pleasure of welcoming you back to our hotel soon! Kind RegardsEimantas BaravykasManager on Duty
by A verified traveler
Posted 30 Aug 2024
Great hotel
Comment from Hotel Management
30 Aug 2024 by Eimantas, Hotel Management
Dear Ms. Nancy,Thank you for taking time to share your experience with us.We are thrilled you enjoyed Grand Hotel Vilnius Curio Collection by Hilton.We hope to have the pleasure of welcoming you back to our hotel soon! Kind RegardsEimantas BaravykasManager on Duty
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Eimantas, Hotel Management
Dear Mr. Jonathan,Thank you for taking time to share your experience with us.We are thrilled you enjoyed Grand Hotel Vilnius Curio Collection by Hilton.We hope to have the pleasure of welcoming you back to our hotel soon! Kind RegardsEimantas BaravykasManager on Duty
by A verified traveler
Posted 16 Aug 2024
The Grand Hotel Vilnius was absolutely wonderful .
Stayed here with my family for a week and every day was better than the next . The great staff , especially Kotryna who made us feel at home from the moment we checked in - what a fabulous person . The Rooms were fantastic as we had a balcony room which was very roomy . Morning breakfast was wonderful and you can not beat the location to enjoy old town . Thank You Hilton Staff and Kotryna for a fabulous stay . We will be back .
Comment from Hotel Management
18 Aug 2024 by Eimantas, Hotel Management
Dear Mr. Michael,Thank you for your wonderful review! We're delighted that you and your family had such a great stay at The Grand Hotel Vilnius. It's fantastic to hear that Kotryna and our staff made you feel at home from check-in and that you loved the spacious balcony room and our central location in the old town.We truly appreciate your kind words and look forward to welcoming you back for another fabulous stay soon!Warm regards,Eimantas BaravykasManager on Duty
by A verified traveler from Geneva
Posted 9 Aug 2024
Friendliness of the staff
Comment from Hotel Management
13 Aug 2024 by Eimantas, Hotel Management
Dear Mr. Georg,Thank you for taking time to share your experience with us.We are thrilled you enjoyed Grand Hotel Vilnius Curio Collection by Hilton.We hope to have the pleasure of welcoming you back to our hotel soon! Kind RegardsEimantas BaravykasManager on Duty
