Ratings based on 317 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Check in line was long. Did not able to checking within a hr. It would take over another 2hrs to check in. Since I have morning flight, I didn't check and went back to the airport.
Comment from Hotel Management
25 Nov 2024 by Nathalie Cheffe de réception de l'ibis Villepinte , Hotel Management
Hello Chuan, First of all, we would like to thank you for staying at the Ibis Villepinte parc des expositions.As the person in charge of quality in this establishment, it is with particular attention that I have taken note of your comment.I was very sorry to hear that your last experience at our hotel did not live up to your expectations.I would like to point out that yes, the hotel did fill up in half an hour, but even so, one person arriving as backup was surprising for the establishment too.Our staff is very responsive, so please do not hesitate to inform our reception of any inconvenience so that we can act quickly and before your departure.We hope to be able to welcome you again very soon to prove to you that the situation encountered is exceptional, Yours sincerely,
by A verified traveler
Posted 22 Nov 2024
Arrived around 11:40pm . The lineup for reception (one receptionist) was out the doors , waited until 12:40 am and still in lineup that didn’t move , poor quality of place and service . Had to leave. Booked another option with difficulty (after midnight-different day) and left . Was lucky to find another place to accept me . (That was costumer service !!!) never again !!!
Comment from Hotel Management
25 Nov 2024 by Nathalie Cheffe de réception de l'ibis Villepinte , Hotel Management
Dear Hanoch, First of all, we would like to thank you for staying at the Ibis Villepinte parc des expositions.As the person in charge of quality in this establishment, it is with particular attention that I have taken note of your comment.I was very sorry to hear that your last experience at our hotel did not live up to your expectations.I would like to point out that yes, the hotel did fill up in half an hour, but even so, one person arriving as backup was surprising for the establishment too.Our staff is very responsive, so please do not hesitate to inform our reception of any inconvenience so that we can act quickly and before your departure.We hope to be able to welcome you again very soon to prove to you that the situation encountered is exceptional, Yours sincerely,
by A verified traveler
Posted 5 Aug 2024
A lot of noise at night time in the hallway
Comment from Hotel Management
7 Aug 2024 by Diogo, Hotel Management
Sir or Madam,First of all, we would like to thank you for your stay at the Ibis Villepinte Parc d'Expositions***.Please know that the comfort and satisfaction of our guests are the first concerns of all people working in this establishment. I am truly sorry to hear of your disappointment.Our staff is very responsive, so do not hesitate to inform our reception when any inconvenience so that we can act quickly and before your departure.CordiallyDiogo
by A verified traveler
Posted 20 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by Diogo, Hotel Management
Cher Monsieur, En premier lieu, nous souhaitons vous remercier d’avoir séjourné à l’hôtel Ibis Villepinte Parc d'Expositions***.Je suis ravie de lire le 10/10 que vous avez attribué à notre équipe. Nous essayons de donner le maximum au quotidien afin de rendre votre séjour mémorable et c'est une belle récompense de constater que nos efforts sont soulignés.Nous vous remercions pour votre confiance et espérons vous accueillir à nouveau très rapidement.CordialementDiogo
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by Diogo, Hotel Management
Cher(e) Monsieur ou Madame, En premier lieu, nous souhaitons vous remercier d’avoir séjourné à l’hôtel Ibis Villepinte Parc d'Expositions***.En charge de la qualité dans cet établissement, c'est avec une attention particulière que j'ai pris connaissance de votre commentaire.J’ai été sincèrement désolé d’apprendre que votre dernière expérience au sein de notre établissement n’a pas été à la hauteur de vos attentes.Sachez que la satisfaction de notre clientèle est pour nous notre priorité, ainsi, je vous présente mes excuses pour cette mésaventure.Nous espérons pouvoir vous accueillir à nouveau très prochainement pour vous prouver que la situation rencontrée est exceptionnelle, CordialementDiogo
by A verified traveler
Posted 23 Apr 2024 on Hotels
Comment from Hotel Management
3 May 2024 by la réception , Hotel Management
Cher(e) Monsieur ou Madame, en premier lieu, nous souhaitons vous remercier d’avoir séjourné à l’hôtel Ibis Villepinte Parc d'Expositions***J’ai été sincèrement désolé d’apprendre que votre dernière expérience au sein de notre établissement n’a pas été à la hauteur de vos attentes.Sachez que la satisfaction de notre clientèle est pour nous notre priorité, ainsi, je vous présente mes excuses pour cette mésaventure.Notre personnel est très réactif, ainsi, n’hésitez pas à informer notre réception lors d’éventuels désagréments afin que nous puissions agir rapidement et avant votre départ.Nous espérons pouvoir vous accueillir à nouveau très prochainement pour vous prouver que la situation rencontrée est exceptionnelle, Bien à vous, Diogo – Réceptionniste
by A verified traveler
Hard to get out of, but fine for a short stay
Posted 2 Oct 2023 on HotelsThe hotel itself is a bit run down but fine for a short stay. The rooms are very small. I would say to any visitors the hotel is difficult to get to, and difficult to get out of! Because it is so close to the exhibition centre, when that closes it becomes difficult to make your way back from any public transport as the hotel is just on the motorway. I am unsure if we missed something on our visit but could not figure out how you would get through the gates after 7.30pm. If arriving by car/taxi this is not an issue really but the hotel is really in the middle of nowhere. Fine if you are just going to the exhibition centre and back then leaving. It is quite confusing on how to get around if not by car. The breakfast was good, decent selection and filled up reguarly.
Comment from Hotel Management
22 Nov 2023 by Nathalie front office manager , Hotel Management
Hello,Thank you very much for your comment. We are pleased that you found our hotel suitable for a short stay and that you enjoyed the breakfast. We understand that our hotel is difficult to get to and from, especially after 7.30pm when the exhibition center is closed. Our hotel is located on the freeway, which allows easy access if you arrive by car or cab, but we understand that this is not a practical solution if you do not travel by car. At the ibis Villepinte Parc Expos, we strive to provide comfortable accommodation with friendly service. We hope your recent visit was enjoyable despite the access problems and we hope you will return in the future.
by A verified traveler
Posted 11 Aug 2023
The bed sheets was not changed throughout my entire stay. The edges of the small bed was dusty.
The staff were friendly and helpful.
by A verified traveler
Posted 30 Jun 2023 on Hotels
Comment from Hotel Management
30 Dec 2023 by Cordialement Service réception, Hotel Management
Bonjour Edward, Merci d'avoir pris le temps de nous laisser une note et sommes navré que vous ayez passé un mauvais séjour . Nous allons faire de notre mieux pour vous satisfaire. Nous espérons vous revoir très bientôt afin que vous ayez un nouvel avis sur nos prestation.
by A verified traveler
Posted 2 Jun 2023
