Ratings based on 842 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by -Myriam from Welcome Desk, Hotel Management
Bonsoir Shelley Ann,Thank you so much for taking the time to give us this great review!What a pleasure to know that you appreciated your stay.We look foward to welcome you again very soon.Have a nice evening!
by A verified traveler
Posted 22 Sep 2024
Beautiful hotel, excellent concierge service, dinner was exceptional. The downside…No one was available to help us with our bags above arrival. Also, the hotel is not very accommodating for people with disabilities.
Comment from Hotel Management
23 Sep 2024 by -Myriam from Welcome Desk, Hotel Management
Bonsoir Nicole,Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the hotel’s design and comfort, as well as the service from our concierge and your dinner!We sincerely apologize for the issues you experienced. We take this feedback to heart and see it as an opportunity to improve. Our valets are meant to be available for check-ins, and we regret that they weren’t there to assist you upon your arrival.We would also greatly appreciate any recommendations you have for making our hotel more accommodating for guests with disabilities. Our goal is to ensure everyone feels welcome, and we’re committed to making necessary improvements.Thank you once again for your valuable insights. We would be thrilled to welcome you back very soon.Wishing you a wonderful evening!
by A verified traveler
Posted 20 Sep 2024
Terrible experience. Isn’t the W supposed to be a decent hotel? Front door staff standing around talking to eachother, don’t open door or start turnstile, no offer for bag, and dont greet you. Front desk staff doesn’t say hi how are you, just asks for ID and credit card. Then the room had wildly tangled bed mattress with major lumps. I felt like I was legit at a 3 star hotel. This is not how W Hotel used to be.
Comment from Hotel Management
22 Sep 2024 by -Myriam from Welcome Desk, Hotel Management
Bonsoir Leah,Thank you so much for taking the time to share your feedback with us.We sincerely apologize for the experience you had during your stay; it is far from the level of service we aim to provide. At W, our guests are our top priority, and we are truly sorry we fell short in your case. Rest assured, we will use your feedback to make necessary improvements with our team.We hope to have the opportunity to welcome you back and provide you with the authentic W experience you deserve. Regarding the beds, we will look into how we can enhance comfort for your future stays.Thank you once again for your valuable insights. We genuinely appreciate the chance to learn and grow.Wishing you a pleasant evening, and we look forward to welcoming you back for a much better experience.
by A verified traveler from toronto
Posted 13 Sep 2024
The rooms are smaller than I expected, the shower has a glass wall with Curtin facing the bed and sometimes feels a little awkward, but it opens up the room size a little more. The amenities at the building are fabulous and the vibe in the lobby is buzzing.
Comment from Hotel Management
13 Sep 2024 by -Myriam from Welcome desk, Hotel Management
Bonjour Julia,Thank you so much for your feedback! We're delighted to hear that you enjoyed the amenities, ambiance, and services at the hotel. For your next stay, we would be thrilled to show you our different room types, which offer various layouts and additional space.We look forward to welcoming you back soon!
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
10 Sep 2024 by -Myriam from Welcome desk, Hotel Management
Bonjour Ana,hank you for the excellent rating! We’re thrilled to know that you had a positive experience with us. We look forward to having the opportunity to host you again in the future and maybe make your next stay a 5/5!
by A verified traveler from Milton
Posted 30 Aug 2024
Lovely
Comment from Hotel Management
10 Sep 2024 by -Myriam from Welcome Desk, Hotel Management
Bonjour Ahmed,Thank you for sharing that your stay was lovely! We're so glad to hear you enjoyed your time with us. It would be a pleasure to welcome you back for another wonderful stay in the future.
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
10 Sep 2024 by -Myriam from Welcome Desk, Hotel Management
Bonjour Tyler, We’re thrilled to receive your glowing review! We’re delighted that you had such a positive experience. We can’t wait to have the opportunity to host you again in the future!
by A verified traveler
Posted 26 Aug 2024
Best location walking distance to Old Montreal and to Downtown .
Comment from Hotel Management
10 Sep 2024 by -Myriam from Welcome Desk, Hotel Management
Bonjour Joseph,Thank you for sharing with us your feedback about your stay. You are totally right! The hotel is perfectly located between the Old Montreal and Downtown. It is great if you want to visit both in a short period of time.It will be a pleasure to welcome you again at the W for your next visit.Have a wonderful day!
by A verified traveler
Posted 20 Aug 2024
10/10 would highly recommend
Comment from Hotel Management
10 Sep 2024 by -Myriam from Welcome desk, Hotel Management
Bonjour Jeremie,We're thrilled to hear that you'd recommend our hotel to your friends and family! Our goal is to provide an exceptional experience that makes you want to return and bring your loved ones along.Thank you for taking the time to share your feedback. Have a wonderful day!
by A verified traveler from New York
Posted 18 Aug 2024
Great place
Comment from Hotel Management
10 Sep 2024 by -Myriam from Welcome Desk, Hotel Management
Bonjour Dimitri,Thank you very much for takng the time to give us your feedback. We really appreciate it and we are happy to know that you liked your stay.It will be a pleasure to welcome you again!
