Ratings based on 30 Verified Reviews

3.4 out of 5
100% of guests recommend
3.8 Room cleanliness
3.4 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from orlando

Posted 9 Nov 2021 on Orbitz
Comment from Hotel Management
24 Feb 2022 by Camila Arévalo, Hotel Management
Hola Christopher, gracias por tu valoración. !Te esperamos pronto!
3 out of 5
by A verified traveler

Posted 13 Oct 2021
Comment from Hotel Management
23 Feb 2022 by Camila Arévalo, Hotel Management
Hola Gabriela ¿Queremos saber cuál es tu inconformidad? Nos gustaría que nos contarás lo que sucedió en tu visita ya que tu opinión contribuye a que nuestro servicio sea lo que la experiencia Bethel ofrece.
4 out of 5
by A verified traveler

Worth visiting … but bring your own food, drinks

Posted 25 Sep 2021 on Hotels
Unique location, design, and architecture… poor service, bland food, awe full drinks. Don’t expect anything special in terms of food or service. Staff knows nothing about the resort functions… everything is totally inconsistent.
5 out of 5
by A verified traveler

Posted 3 Aug 2021 on Hotels
Best experience ever, views are unforgettable, service is out of this world, great food on various restaurants.
1 out of 5
by A verified traveler

Posted 9 Mar 2020
Comment from Hotel Management
23 Feb 2022 by Camila Arévalo, Hotel Management
Hola ¿Queremos saber cuál es tu inconformidad? Nos gustaría que nos contarás lo que sucedió en tu visita ya que tu opinión contribuye a que nuestro servicio sea lo que la experiencia Bethel ofrece.
4 out of 5
by A verified traveler

Posted 22 Feb 2020 on Orbitz
The whole staff was very helpful and accommodating.
5 out of 5
by A verified traveler from Raleigh, NC

Posted 20 Nov 2019
I had an excelent experience there. I was unsure about booking because of previus reviews but i booked anyway and had a really good experince. After booking I contacted the hotel using whatsapp and I got a response in 24 hours, I was able to get information about tours and arrange transportation from Neiva. They explained that electricity could be limited at night since they run with solar energy so they suggested to bring flashlights and a power bank if needed. The pick up service was on time to pick us from the airport and the ride was confortable and the driver very friendly. We got one ecocave with beautiful view and they let us use an ATV for transportation since it was far from restaurants and loby. Food was delicius and staff was very attentive (specially Steven). It is true that the hotel is located in an rough enviroment being in the middle of the desert so it may not be suitable for everybody but that is exactly what I loved since I wanted to be connected with nature and disconnected from everything else. Most of the staff doesn't speak english and although some people complain about it, I see that the hotel is hiring local staff promoting local economy instead of bringing people in. I think they were very honest cancelling tours when weather was not ideal instead of taking my money and giving me a limited experience. I will definitely come back!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Oct 2019 on Hotels
5 out of 5
by A verified traveler

Paradisíaco

Posted 24 Mar 2022 on Hotels
Excelente lugar
4 out of 5
by A verified traveler

Posted 17 Jan 2022 on Hotels
Comment from Hotel Management
23 Feb 2022 by Camila Arévalo, Hotel Management
Hola Iván Gracias por tu valoración. Esperaos que tu experiencia Bethel te haya gustado.
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