Ratings based on 140 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Waukegan
Posted 26 Nov 2024
The service was terrible and they take advantage of people that are not from the area they charge for everything,they charged me for towels and pillowcases and they also kept my passport until i left the room im not coming back to this hotel again
Comment from Hotel Management
26 Nov 2024 by Managment Santo Domingo, Hotel Management
We appreciate you sharing your experience with the service you received in your RESERVATION #356077091. We greatly value your comments and regret the inconvenience that government protocols and hotel policies caused you. We continue working to offer you the best service and for that we also ask our guests not to damage the property or, if applicable, the linens in their room. We will take this into account for future occasions. Happy travels.
by A verified traveler
Posted 9 Oct 2024
Walking distance to lagoon and downtown
Comment from Hotel Management
16 Oct 2024 by Managment Santo Domingo, Hotel Management
THANK YOU FOR REVIEW
by A verified traveler
Posted 13 Sep 2024
La cama estaba algo dura. Vendría bien que pusieran un cubre colchón para que la cama se sienta más cómoda.
Comment from Hotel Management
7 Oct 2024 by Managment Santo Domingo, Hotel Management
HOTEL SANTO DOMINGO AGRADECE SU PREFERENCIA Y TOMAREMOS EN CUENTA SUS COMENTARIOS PARA MEJORAR.
by A verified traveler from Vaughan
Posted 13 Aug 2024
The property is located in Downtown Villahermosa. We arrived late and we struggle to find the entrance. The parking lot was closed, too. Until we found a ring bell on the wall, someone from the front desk came out to open the gate.
Comment from Hotel Management
14 Aug 2024 by Managment Santo Domingo, Hotel Management
We appreciate you sharing the experience you had with the care received. We greatly value your comments and we regret the inconvenience, we continue working to offer you the best service.
by A verified traveler
Posted 7 Jul 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by Recepción Santo Domingo Express, Hotel Management
Hotel santo domingo express agradece su preferencia y los esperamos pronto. Buen viaje
by A verified traveler
Posted 3 Jun 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by Gerencia Santo Domingo, Hotel Management
Muchas gracias por sus comentarios, agradecemos su preferencia.
by A verified traveler
Family room great
Posted 12 May 2024 on HotelsFamily room does have separated sleeping area was good rest not hearing other person
Comment from Hotel Management
14 May 2024 by Managment Santo Domingo, Hotel Management
Thank you for your comments. It is very important for us to offer you excellent service. We appreciate your preference and we hope to see you back soon.
by A verified traveler
Posted 27 Apr 2024 on Hotels
Comment from Hotel Management
8 May 2024 by Santo Domingo, Hotel Management
Muchas gracias por tus comentarios. Para nosotros es muy importante ofrecerte un excelente servicio. Agradecemos su preferencia y los esperamos pronto de regreso.
by A verified traveler
Posted 2 Apr 2024 on Hotels
People at the lobby were kind and helpful in every request i had.
Comment from Hotel Management
10 Apr 2024 by Gerencia Santo Domingo, Hotel Management
Muchas gracias por tus comentarios. Para nosotros es muy importante ofrecerte un excelente servicio. Agradecemos su preferencia y los esperamos pronto de regreso.
by A verified traveler
Posted 24 Mar 2024
Very comfortable place
Comment from Hotel Management
26 Mar 2024 by Managment Santo Domingo, Hotel Management
Thank you for your comments. It is very important for us to offer you excellent service and we will take the necessary actions.
